酒店回复: Cher Vanessa,Merci d'avoir porté ces questions à notre attention. Nous nous excusons sincèrement pour l'expérience que vous avez vécue lors de votre récent séjour chez nous. Vos commentaires nous sont inestimables alors que nous nous efforçons d'offrir un séjour confortable et agréable à tous nos clients.Concernant les problèmes de propreté, soyez assuré que nous prenons des mesures immédiates pour y répondre avec notre équipe d'entretien ménager. Nous comprenons l'importance d'un environnement propre et frais, et nous regrettons de n'avoir pas répondu à vos attentes à cet égard.Quant à l'odeur du parfum sur l'oreiller, nous nous excusons si cela vous a été désagréable. Nous étudierons cette affaire plus en profondeur pour nous assurer qu'elle ne se reproduise pas.Nous aimerions nous rattraper et regagner votre confiance. Si vous pouviez nous fournir plus de détails sur votre séjour, tels que le numéro de chambre ou les dates de votre séjour, cela nous aiderait à enquêter et à résoudre ces problèmes plus efficacement.Encore une fois, nous nous excusons pour tout inconvénient causé. N'hésitez pas à nous contacter directement au [numéro de téléphone] ou à [adresse e-mail], et nous ferons tout notre possible pour résoudre ce problème à votre satisfaction.Nous apprécions votre compréhension et attendons avec impatience l'opportunité de vous accueillir à nouveau et de vous offrir l'expérience que vous méritez.Cordialement,
4.0分
情侣出游
原文
翻译提供方：Google
同意
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酒店回复: Hi Susan,Thank you for choosing to stay with us and for sharing your feedback. We’re glad you found our location convenient. We always strive to make each visit a better experience and hope to welcome you back soon for another comfortable stay!
5.0分
其他
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We stayed at a hotel just across the street on our way down to Ocracoke Island. Let’s just say thumbs down. So I called Holiday Inn Express and made some inquiries about the beds in particular. We took a chance and booked it and this will now be THEE hotel we stay at coming and going from Ocracoke. I was very pleased with the beds in particular. The breakfast buffet had several good items to be had. The hotel was clean and felt updated and because of our experience here, we will give other Holiday Inn Expresses a chance, someplace that hasn’t been on our radar in the past.
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酒店回复: Thank you for your wonderful 10/10 review and for sharing such a thoughtful account of your experience. We’re delighted that our comfortable beds, clean and updated accommodations, and varied breakfast buffet made your stay so enjoyable. It’s especially rewarding to hear that your visit has made Holiday Inn Express your preferred stop when traveling to and from Ocracoke Island.We truly appreciate your trust in choosing us after your previous experience, and we’re honored to have earned your loyalty. We look forward to welcoming you back on your future journeys — and to giving you more great reasons to continue discovering Holiday Inn Express hotels wherever your travels take you.
5.0分
家庭亲子
Our first time staying here! Hotel was great! Clean, friendly staff, great breakfast in the morning…will def stay again!
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酒店回复: Thank you for sharing your fantastic feedback! We’re thrilled your first stay with us was such a great experience and that you enjoyed our clean rooms, friendly team, and breakfast. We can’t wait to welcome you back for another wonderful visit!
3.0分
其他
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When we entered the room there was a chlorine smell to the room. Told staff about it and they said it was due to the cleaning process. Very over powering smell.
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We apologize for the overpowering chlorine smell you encountered upon entering your room. While cleaning products are used to ensure guest safety and cleanliness, we understand the importance of a comfortable environment.Your feedback has been shared with our management team to review and improve our cleaning practices.We hope to have the opportunity to welcome you back for a fresher and more pleasant stay.
5.0分
其他
Friendly service, especially from desk clerk Kate, and the breakfast provider, Joann.
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酒店回复: Thank you for your kind words and for recognizing our team members by name. We’re thrilled to hear that Kate at the front desk and Joann at breakfast made such a positive impression on your stay. They will be delighted to know their friendly service stood out.We look forward to welcoming you back for another enjoyable visit.
4.0分
其他
Clean and fresh smelling rooms, great breakfast, good customer service at check in.
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酒店回复: Thank you for sharing your kind feedback. We’re delighted to hear that you enjoyed the clean and fresh-smelling rooms, our breakfast offerings, and the attentive service at check-in. Your recognition means a lot to our team.We look forward to welcoming you back for another enjoyable stay soon!
5.0分
家庭亲子
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Great little hotel for travelers going to Virginia Beach. Located right off the main highway. Very easy to get to. Surprisingly quiet with the highway nearby. Great staff as well.
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酒店回复: Thank you for your kind words! We’re so glad you enjoyed your stay and appreciated our convenient location near the highway — it’s great to hear that you found it peaceful despite the proximity to the main road.We’re especially pleased to know our team made a positive impression. Your feedback means a lot to us, and we hope to welcome you back soon for another comfortable visit on your next trip to Virginia Beach!
5.0分
家庭亲子
Nice and clean. Beds very comfortable with white linen. Bath spacious. Breakfast was great. Had a lot to choose from. Staff very pleasant.
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酒店回复: Hi,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the cleanliness, comfortable beds, spacious bathroom, and our breakfast selection. It's also great to know our team made a pleasant impression — we’ll be sure to share your kind words with them.We’d be delighted to welcome you back soon for another relaxing and enjoyable stay!
4.0分
其他
Everything was good except the bathroom. The toilet was wobbly and the shower water smelled like metal/ rust.
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酒店回复: Thank you for taking the time to share your experience. We’re pleased to hear that most aspects of your stay were enjoyable, though we’re sorry to learn that the bathroom did not meet expectations.Your comments regarding the wobbly toilet and the water quality are appreciated and have been passed along to our maintenance team for immediate inspection. We take these concerns seriously and are committed to ensuring every guest enjoys a safe and comfortable environment.We hope to have the opportunity to welcome you back in the future for an even better experience.
我们的房间里有几只死蟋蟀，枕头里有很浓的香水味……清洁度还有很多不足之处。
同意
We stayed at a hotel just across the street on our way down to Ocracoke Island. Let’s just say thumbs down. So I called Holiday Inn Express and made some inquiries about the beds in particular. We took a chance and booked it and this will now be THEE hotel we stay at coming and going from Ocracoke. I was very pleased with the beds in particular. The breakfast buffet had several good items to be had. The hotel was clean and felt updated and because of our experience here, we will give other Holiday Inn Expresses a chance, someplace that hasn’t been on our radar in the past.
Our first time staying here! Hotel was great! Clean, friendly staff, great breakfast in the morning…will def stay again!
When we entered the room there was a chlorine smell to the room. Told staff about it and they said it was due to the cleaning process. Very over powering smell.
Friendly service, especially from desk clerk Kate, and the breakfast provider, Joann.
Clean and fresh smelling rooms, great breakfast, good customer service at check in.
Great little hotel for travelers going to Virginia Beach. Located right off the main highway. Very easy to get to. Surprisingly quiet with the highway nearby. Great staff as well.
Nice and clean. Beds very comfortable with white linen. Bath spacious. Breakfast was great. Had a lot to choose from. Staff very pleasant.
Everything was good except the bathroom. The toilet was wobbly and the shower water smelled like metal/ rust.