酒店回复: Daniel,I apologize for the lack of communication. Our associate are normally intention with information regarding parking. It looks like you were charged for self parking, and given Valet as a courtesy.Also, the loud vending machines, the doors and the clock alarms are a concern and have been conveyed to our engineering and housekeeping teams. Our goal is to provide a clean and comfortable experience, anything else is not our standard, and I apologize for that. I hope you'll allow us to accommodate you in the future.
酒店回复: Thank you for your feedback. Our standards are higher than what your experience was, and we apologize for that. All of your concerns have been addressed with our leadership team, and we appreciate you bringing these concerns to our attention.
5.0分
家庭亲子
原文
翻译提供方：Google
所有员工的优质服务
酒店回复: Gracias! Por favor, visítanos cuando estés en la ciudad...
5.0分
其他
原文
翻译提供方：Google
地理位置优越，交通便利
酒店回复: Thank you!!
3.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Apologies that we did not exceed your expectations. We will use your feedback to improve for future stays. Thank you for taking the time to leave a review. Safe travels!
1.0分
其他
原文
翻译提供方：Google
糟糕的服务
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酒店回复: Hello,We are sorry to hear that your experience was not pleasant. We would like to hear more so that we can have conversations with our team members and know how to handle situations like yours in the future.
3.0分
朋友出游
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First, the hotel says it has parking, but it's actually $20/night. That said, the rooms/beds were very comfy. AC worked great and the beds were amazing.
The main reason though for only 3 stars was the bistro. The Bistro is on the ground floor and seems to have a great menu. My friend and I were in town for a concert and decided it might be a better choice for a quick/simple meal at the bistro before hoping on the Link Train to get to the Tacoma dome. We had a little over an hour so we thought we were fine.
It was expensive! $72 for 2 people (Cobb salad and Grilled Cheese/Tomato soup, which we planned to split both between us). We got one soda, a small side of fries, and two of their small cheesecake that's about half the size of a regular (small) piece you'd get at a restaurant.
Anyways, we waited OVER AN HOUR. By that time we were late to get on the train, and we had to ASK about our food and wait 10 mins more before they brought it. When they brought it they forgot the drink, the fries AND the cheesecake. We SCARFED it down as fast as we could, which led to indigestion for me, and then had to wait longer to get our cheesecake in a to-go bag, and then I had to wait by the counter and ask twice in order to get the fries which we ended up giving to a stranger in the end cuz they were bland.
The next morning my friend ordered breakfast and even though they gave her a number for her table, she had to ask about the coffee and it had just been left on the counter.
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酒店回复: Thank you for taking the time for this review, it is valuable feedback for us to consider. I hope you'll give us another opportunity in the future to improve your experience. Safe travels!
5.0分
家庭亲子
Room was old but clean. Very spacious which we loved. Would definitely stay there again. The location was perfect for walking.
房间空调声音太大和坐飞机差不多，没拖鞋自己带可，洗漱用品也没那么齐全，设施有些老旧，没有性价比。
房间每隔一天才打扫一次。
关门时发出叮当声。
闹钟设在半夜，很难关掉。
百事可乐自动售货机在凌晨5点在停车场发出很大的叮当声。
停车需要额外付费——隐藏费用。停车场距离较远，而且在黑暗中停车很困难。如果把车停在A停车场以外的地方，人们会被开罚单——而且有时如果会议中心有活动，A停车场已经满了。我们刚到的时候，他们并没有告诉我们罚款的情况。
房间宽敞舒适。缺点是停车要到街对面，整晚都能听到警笛声，而且马桶每隔一分钟就漏水。
停车简直是一场噩梦，因为要和其他酒店共用一个停车位。到达当天晚上9点才收到入住通知。房间不太干净，天花板上全是污渍，床也不舒服，酒店很吵，入住时服务也不热情。
所有员工的优质服务
地理位置优越，交通便利
还不错
糟糕的服务
First, the hotel says it has parking, but it's actually $20/night. That said, the rooms/beds were very comfy. AC worked great and the beds were amazing.
The main reason though for only 3 stars was the bistro. The Bistro is on the ground floor and seems to have a great menu. My friend and I were in town for a concert and decided it might be a better choice for a quick/simple meal at the bistro before hoping on the Link Train to get to the Tacoma dome. We had a little over an hour so we thought we were fine.
It was expensive! $72 for 2 people (Cobb salad and Grilled Cheese/Tomato soup, which we planned to split both between us). We got one soda, a small side of fries, and two of their small cheesecake that's about half the size of a regular (small) piece you'd get at a restaurant.
Anyways, we waited OVER AN HOUR. By that time we were late to get on the train, and we had to ASK about our food and wait 10 mins more before they brought it. When they brought it they forgot the drink, the fries AND the cheesecake. We SCARFED it down as fast as we could, which led to indigestion for me, and then had to wait longer to get our cheesecake in a to-go bag, and then I had to wait by the counter and ask twice in order to get the fries which we ended up giving to a stranger in the end cuz they were bland.
The next morning my friend ordered breakfast and even though they gave her a number for her table, she had to ask about the coffee and it had just been left on the counter.
Room was old but clean. Very spacious which we loved. Would definitely stay there again. The location was perfect for walking.