酒店地理位置绝佳，离棕榈岛海滩不到10分钟路程。早餐区很不错，餐点选择也多。客房服务做得挺好，但没有吸尘，对我来说，在海滩区域的酒店这是个基本要求。另外，我们房间的浴室很久没有维护过了。浴缸老化，排水口附近有生锈的地方，浴缸/淋浴间的顶部入口处淋浴杆也坏了没修。我们可能会再次选择入住这家酒店，但前提是我们需要再次明确我们的期望，并得到酒店会满足这些期望的确认。

I have been trying, unsuccessfully, to create reservations on your website. I am bringing my family to your town for a few nights and need different room styles/sizes for different family members. I became quite frustrated when the website would continuously not allow me to choose different room types - if I selected one, it defaulted all of the rooms to that type. I tried several things and nothing worked. So I called your hotel and explained that I was having trouble with your website and asked for help with my reservation. Your clerk, a man, asked which site I was using. I answered that it was your own website, not a third-party site. Ok, that was good. Then he asked what it was I was trying to accomplish and I explained that when I travel with my family, I typically have the option on your site to select different room sizes for the different family members and that option was not happening today. He said, "Well, how about just making one reservation and then make more?" I said, "Can't you just help me make reservations?" And he said, "Well I would really recommend that you go back to the site and make each room reservation separately." So in essence, no he will not help me. If that doesn't take the cake! This guy spent half as much time sending me away than if he would have just made the reservations! Needless to say, we will not be giving this hotel our business. If they treat you like this when you are trying to give them business, imagine what it is like when you get there and have already paid!

We have stayed here before and was pleasantly surprised by the updating the hotel this past year. It is lovely and so much brighter. The morning breakfast was superb. Our room , a studio, was bright and comfortable. Staff was friendly. Definitely will be back.

Very clean quiet and convenient. Nice hotel. Staff was cool but not rude. If you need a two bedroom the is the place. Two bedrooms each with its own bathroom. Good breakfast too.

To start off, we were supposed to have a room separated from the living room by the wall and the door. We paid for this room to have this amenity, and the staff was unwilling to correct the issue. We walked into the bathroom and there was urine on the seat. The shower door was installed incorrectly and would not stay closed during showering. The breakfast was absolutely disgusting. The trays were almost empty, there was literal water in the eggs, you had to hold your plate above the heads of people sitting down just to get out of the kitchen area. Several times staff left the front desk unattended. At 8 o’clock in the morning both coffee machines were completely empty. The pullout couch had stains on the mattress. The residence Inn is supposed to be one of the nicer hotels and we were very disappointed. We could’ve paid a lot less and stayed at a nice place.

The Smell of Despair

This property has so much potential. The outside is attractive, the location is amazing, and the kitchens/bathrooms have clearly had a slight makeover.

However, our room smelled like a mixture of rotting shrimp and cat urine. The smell was so upsetting and bothersome that it would hit you like a ton of bricks when you enter the room. We tried to cover it up with air fresheners, we aired out the room by leaving the windows open, we checked everywhere for rotting food or missed cleaning needs... and yet, nothing helped. We alerted the front desk staff, who informed us someone would come to our room right away. They never showed up. We alerted them again the following morning and were assured that someone would come "investigate" the smell. Again; no one ever came to the room. We suffered in silence and had to deep clean everything that came into that room, because it all was infested with the smell. We were very disappointed in our stay and would never stay here again because of the smell. I had to throw away all of my CPAP equipment because it was also infected with the smell of despair. I wouldn't risk it if I were considering staying here.