ROOM: Bulbs out, hard beds, hair dryer didn't work, room smelled like smoke, no do not disturb sign, no plug ins at desk,old carpeting, stained bath mat, curtain ripped,...rooms need complete renovation.....will not be back.....price way too high for what we got.
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酒店回复: Thank you Helen for your feedback. We are so sorry to hear that you will not be coming back. Currently our designer is going over colors and furniture, etc. with our owners for a remodel. We were hoping to have had this done in the summer months but unfortunately this did not happen due to unforeseen circumstances. If you would like to discuss in detail, please don't hesitate to give me a call at (520) 868-9900. I am Jeanne, the General Manager. Looking forward to connecting with you.
5.0分
其他
Friendly staff; room was clean, comfortable and spacious; loved the heated pool, jacuzzi and yummy breakfast. The hotel itself was well kept. Would recommend :)
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酒店回复: Thank you so much Deisha. So nice to see you were able to enjoy our amenities. We hope you come again soon. Safe travels.
5.0分
其他
Daniel at the front desk was over the top in service, breakfast was excellent, house keeping on it,we will be back...
Love you Daniel!!!!
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酒店回复: Thank you Dona. We love Daniel too! We are looking forward to your return and we will definitely let Daniel know what you said about him. Be safe.
5.0分
其他
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Stayed at hotel for daughter’s wedding. I forgot a garment bag in my room and I phoned hotel spoke to Desiree. She is working on shipping it to me as we speak. Great job locating my property and helping me save a long trip. Shuttle driver was awesomesauces! Thank you for great stay, highly recommended! AGR-Buckeye, Az
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酒店回复: Thank you Antonio. Wonderful that your garment bag was found and that it will be coming back to you soon. We will make sure to pass this it on to Desiree & Missy, our shuttle driver, about how awesome they are. Stay safe.
4.0分
家庭亲子
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Daniel was very courteous and tried to solve issues. Very nice man. The rooms need help. Carpets not very clean. Air conditioners work but noisy. But this is the best hotel in this area.
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酒店回复: Thank you Marjie for your feedback. We will definitely make sure to pass this on to Daniel so he can see how awesome he is. We apologize if the A/C was loud and if carpet looked not clean. We would have gladly moved you to another room if you were not satisfied. Next time just let us know if we are not meeting your expectations. We strive for all of our guests to be pleased with all aspects of our hotel. Safe travels.
4.0分
家庭亲子
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The staff was great and the beds were comfortable. The rooms were clean and welcoming however the room we stayed in was a bit musty and the refrigerator had a bad smell. Overall though it was a good experience.
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酒店回复: Thank you Victoria for your feedback. So nice to see that our staff was great and you loved our beds. We're sorry about the musty and refrigerator smell. Our front desk team is readily available to assist all our guests needs around the clock. Had we been made aware of the smell issue, we would have definitely moved you to another room. Remember...we are here for you. Thank you again.
5.0分
其他
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Very easy access, room was very clean & quiet, great hot breakfast options as well as cold foods. AC kept the room very comfortable & the staff was very friendly & courteous.
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酒店回复: Thank you Paulette. Looks like we achieved your expectations, especially about your room being clean and quiet. We appreciate your 5 star. Safe travels.
5.0分
其他
Excellent
Friendly helpful staff, clean and not crowded. Nice suite. Just a little spendy for the town it is in.
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酒店回复: Dear Mr. Horn,Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We will share your comments with our staff and we hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Warm regards,Simon R.Owner
5.0分
商务出差
Great place to stay at reasonable price to continue our agenda. Great breakfast! Everyone made us feel at home. Thank you so much.
5.0分
家庭亲子
Beautiful property, well maintained. Breakfast was good and a pleasant experience. Good value for the money
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酒店回复: Thank you Judie for your feedback. Nice to see that you had a pleasant experience and enjoyed our breakfast. Stay safe.
ROOM: Bulbs out, hard beds, hair dryer didn't work, room smelled like smoke, no do not disturb sign, no plug ins at desk,old carpeting, stained bath mat, curtain ripped,...rooms need complete renovation.....will not be back.....price way too high for what we got.
Friendly staff; room was clean, comfortable and spacious; loved the heated pool, jacuzzi and yummy breakfast. The hotel itself was well kept. Would recommend :)
Daniel at the front desk was over the top in service, breakfast was excellent, house keeping on it,we will be back...
Love you Daniel!!!!
Stayed at hotel for daughter’s wedding. I forgot a garment bag in my room and I phoned hotel spoke to Desiree. She is working on shipping it to me as we speak. Great job locating my property and helping me save a long trip. Shuttle driver was awesomesauces! Thank you for great stay, highly recommended! AGR-Buckeye, Az
Daniel was very courteous and tried to solve issues. Very nice man. The rooms need help. Carpets not very clean. Air conditioners work but noisy. But this is the best hotel in this area.
The staff was great and the beds were comfortable. The rooms were clean and welcoming however the room we stayed in was a bit musty and the refrigerator had a bad smell. Overall though it was a good experience.
Very easy access, room was very clean & quiet, great hot breakfast options as well as cold foods. AC kept the room very comfortable & the staff was very friendly & courteous.
Excellent
Friendly helpful staff, clean and not crowded. Nice suite. Just a little spendy for the town it is in.
Great place to stay at reasonable price to continue our agenda. Great breakfast! Everyone made us feel at home. Thank you so much.
Beautiful property, well maintained. Breakfast was good and a pleasant experience. Good value for the money