酒店回复: Thank you for staying with us and taking the time to leave your feedback. We are very sorry about the problems that occurred during your stay. Rest assured this is not our norm. We hope to welcome you back in the future for the opportunity to offer a more pleasant experience.
酒店回复: Thank you for your feedback. After a professional investigation to the rooms you were in, no bugs of any kind were found. We are sorry this was your experience, and we wish you safe travels.
5.0分
家庭亲子
原文
翻译提供方：Google
服务很好，组织良好，干净！
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酒店回复: Thank you for staying with us and taking the time to leave your review! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!
5.0分
家庭亲子
Everything was good. I think the dining space is a little small considering the hotel size. Staff was good.
酒店回复: Thank you for staying with us! We appreciate your feedback!
3.0分
其他
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Too many people and not enough tables at breakfast. The food was also not great. Only having ONE elevator is ridiculous being you have 4 floors with ~20 rooms on each floor. Beds are not comfortable.
酒店回复: Thank you for staying with us. We appreciate your feedback.
4.0分
家庭亲子
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The room was clean and spacious. The only negatives were that we had to plunge the toilet ourselves when we first got there, even though we hadn't used it yet. The knob on the shower was broken. The beds weren't that comfortable either but there were a lot of choices for breakfast. Overall it was good.
酒店回复: Thank you for staying with us! We appreciate your feedback!
5.0分
情侣出游
We stayed four nights and it was very quiet. The staff was friendly and we enjoyed happy hour three of the four nights.
酒店回复: Thank you for staying with us! We appreciate your feedback!
5.0分
其他
The room was very clean and the breakfast was amazing. I do wish they serve bacon more often though.
酒店回复: Thank you for staying with us! We appreciate your feedback!
3.0分
其他
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Tune in to other channels or turn them off.
The lobby tv was tuned to Fox News nearly all the time. Thankfully it was muted. Monday night the dinning area tv was tuned to Monday Night Football but most other days it was on Fox News.
I cannot tell you how tiring this is. I don’t think a public area tv should be on any of the one sided news shows Fox, MSNBC, or the others. If guests want that they should go to their rooms.
I really wanted to ask for money back or to shorten our stay to one night but my wife talked out of it.
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酒店回复: Our typical policy is keeping public TV's on local channels, but sometimes guests change the channels to their liking. We are sorry you were displeased with what was being broadcasted.
酒店位置很棒，就在国家公园南部，紧邻湖边！房间宽敞干净。下次还会再来！
我们预订了两晚特大床房，但到了酒店发现没有空房了。他们说马桶坏了。他们提供了一间带两张双人床的房间。我们说至少需要一张大床，这样我和丈夫才能睡在一起，他们才说有一张大床。酒店有延期维修的问题。我们入住期间，洗衣烘干机反复响起，导致火警警报响个不停，把我们吵醒。我们入住的最后一天早上，泳池没有开放，电梯也坏了。房间还算不错，很舒适，淋浴也不错。由于警报响了，他们退还了最后一晚的房费。
千万别住这里！这绝对是我和家人迄今为止最糟糕的酒店体验。我们住的房间有一张大床和一张折叠沙发床。我的两个孩子睡在沙发床上。第一天晚上，我5岁的儿子醒来时发现自己身上有30到40处蚊虫叮咬的痕迹。我立刻带他去前台，要求找经理，却被告知经理不在。于是我向前台小姐反映了这个问题，甚至掀起儿子的衬衫给她看叮咬处。我要求升级到双人间，结果被拒绝了。他们向我保证会封锁房间，并立即进行检查。他们让我把儿子的照片发邮件给经理，并写了一份事故报告。我多次要求和她谈话，但始终没能如愿。此外，由于我们入住时员工的文书错误，我们在不到24小时内被额外收取了765美元，而我们之前通过********支付的516美元已经包含在内。我们还在第二个房间里发现了跳蚤，实在受不了了，提前两天退房了。整整五天，酒店都没有人联系我。之前的房间也五天没有检查。我被告知什么也没发现。我不知道那段时间房间里发生了什么（清洁、处理、消毒），但我儿子在我们入住酒店之前没有被咬过，我们离开后也没有再被咬。******* 试图要求我们退款，但酒店只退了我们一晚的房费。糟糕的客户服务。
服务很好，组织良好，干净！
Everything was good. I think the dining space is a little small considering the hotel size. Staff was good.
Too many people and not enough tables at breakfast. The food was also not great. Only having ONE elevator is ridiculous being you have 4 floors with ~20 rooms on each floor. Beds are not comfortable.
The room was clean and spacious. The only negatives were that we had to plunge the toilet ourselves when we first got there, even though we hadn't used it yet. The knob on the shower was broken. The beds weren't that comfortable either but there were a lot of choices for breakfast. Overall it was good.
We stayed four nights and it was very quiet. The staff was friendly and we enjoyed happy hour three of the four nights.
The room was very clean and the breakfast was amazing. I do wish they serve bacon more often though.
Tune in to other channels or turn them off.
The lobby tv was tuned to Fox News nearly all the time. Thankfully it was muted. Monday night the dinning area tv was tuned to Monday Night Football but most other days it was on Fox News.
I cannot tell you how tiring this is. I don’t think a public area tv should be on any of the one sided news shows Fox, MSNBC, or the others. If guests want that they should go to their rooms.
I really wanted to ask for money back or to shorten our stay to one night but my wife talked out of it.