酒店回复: Estimado y apreciado huésped, le agradecemos su retroalimentación, siempre es una oportunidad para desarrollar mejoras en nuestro complejo y en el servicio.Nos alegra saber que su estancia fue una experiencia placentera en general.
5.0分
其他
原文
翻译提供方：Google
工作人员非常棒。住在这里一定要尝尝烤鸡玉米卷。
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酒店回复: Dear valuable guest, we are thrilled to know you had a great experience, it's heart warming. We reached our goal, we meet your standards. :)Dido on the cochinita tacos, yes! delicious! Definitely a must. ;)
5.0分
其他
原文
翻译提供方：Google
我推荐它💯%
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酒店回复: Estimada y apreciable huésped, muchas gracias por este sencillo, puntual y poderoso comentario. En nuestro Resort su satisfacción y cuidado es nuestra prioridad. Cada uno de nosotros hacemos nuestra labor con interés genuino y nos alegra saber que se nota .¡Muchas gracias por elegirnos como destino vacacional!
3.0分
情侣出游
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The top two things about this resort are the staff friendliness and the beautiful setting.
The two things that need improvement are the facility condition and the food. The buildings are dated and need more than the love that the staff give it. The property, other than the beach, needs actual investment as it is aging. The food was disappointing. Breakfast was good and some of the snack stations were ok but lunch and especially the dinners were lacking for a property that puts culinary excellence as a priority on their mission statement.
The absolute worst part, and a detractor for re-booking is the upselling. Upselling on memberships, while not outright pushy, was subtly thrown in your face for everything. The fact that the restaurants sit half empty at dinner hour and they make you wait 30 to 40 minutes for a seat because you are not a member is quite ridiculous. Offering get spa discounts or freebies if you sit through the membership sales pitch but then hearing the spa staff offering better deals on the beach for no sales pitch seemed odd as there didn't seem to be any consistency in want could or should be offered.
Overall, if you want a quiet, walkable, beautiful grounds and beach and don't really care about dinners or how long you have to wait for a table you should be fine.
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酒店回复: Dear valuable guest, thank you for your feedback, it will not be taken for granted, as we regret the unsatisfying experience on your behalf. Our foremost priority is your satisfaction, and we will work arduously to improve on every point you have mentioned. Rest assured, we will be the best! We appreciate your kind words in recognizing the dedicated efforts of our team. It is our genuine commitment to ensure a top notch service. :)
1.0分
朋友出游
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Do not travel here it is not safe specially for women in this hotel. They also lie about the prices and the taxi drivers make up their own prices and they will make a scene. The reception is in the front is really rude and does not care about any complaints that were made to not handle them on time. Also, the pool and the room was super dirty. And they do not clean the rooms. The mini bar is only gonna get stocked if you call them and follow through at least 3 to 4 times.
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酒店回复: Dear valuable guest, thank you for feedback. We sincerely regret the unpleasant experience during your stay. Your opinion is very important to us, as it helps us continue improveving every day. We are truly surprised to recieved this type of comment, as our team is built upon strong values and integrity, and many of our staff members have been with us for several years, demostrating their commintment and dedication to service.Please rest assure that your satisfaction is our top priority. We are currently gathering gathering all the necessary information to provide proper follow-up on this matter.
4.0分
其他
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This is a honeymoon resort, so take that in mind if you are a solo traveler! So many people are there for either their honeymoon or anniversary. However; the staff will make sure you don’t feel left out. 😌
In the entertainment crew, Launa and Benjamin are amazing! I would come back again just to chill with them. They are so LIT! Miss ya’ll already! ❤️
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酒店回复: Dear valuable guest, thank you for delightening us with your charisma and energy . We are truly commited to sincerity and genuine care in everything we do, as your enjoyment and well-being are our greatest priority.Special thanks for that little shout out, yes, our crew is the best! ;) ＜3We look forward to welcoming you back for another remarkable experience. Thank you for choosing us! :)
5.0分
其他
I must say i give this hotel 10 out of 10.i usually wont going back to the same hotel cause i like to try new things but i think i will be back with friends
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酒店回复: Dear valuable guest, thank you for your kind review, We are delighted to hear that your stay surpassed your expectations and we look forward to welcoming you back for another remarkable experience. Thank you for choosing us! :)
太棒了！
我们非常喜欢这个地方。整个五天我们只出去了一次，哈哈。食物很棒，尤其是客房服务。唯一不喜欢的就是泳池的水太冷了。我们甚至没办法好好享受那个直通泳池，因为水真是太冰了。
度假村很漂亮，但有些员工很友好，有些员工很糟糕。空调坏了，他们花了两个小时才修好。食物很棒……妈妈坐轮椅，走廊里有坡道，但餐厅和泳池没有坡道！
距离很远，即使有交通工具，也需要一段时间。不适合老年人。太多混凝土建筑遮挡了部分海景，建筑质量很差。
工作人员非常棒。住在这里一定要尝尝烤鸡玉米卷。
我推荐它💯%
The top two things about this resort are the staff friendliness and the beautiful setting.
The two things that need improvement are the facility condition and the food. The buildings are dated and need more than the love that the staff give it. The property, other than the beach, needs actual investment as it is aging. The food was disappointing. Breakfast was good and some of the snack stations were ok but lunch and especially the dinners were lacking for a property that puts culinary excellence as a priority on their mission statement.
The absolute worst part, and a detractor for re-booking is the upselling. Upselling on memberships, while not outright pushy, was subtly thrown in your face for everything. The fact that the restaurants sit half empty at dinner hour and they make you wait 30 to 40 minutes for a seat because you are not a member is quite ridiculous. Offering get spa discounts or freebies if you sit through the membership sales pitch but then hearing the spa staff offering better deals on the beach for no sales pitch seemed odd as there didn't seem to be any consistency in want could or should be offered.
Overall, if you want a quiet, walkable, beautiful grounds and beach and don't really care about dinners or how long you have to wait for a table you should be fine.
Do not travel here it is not safe specially for women in this hotel. They also lie about the prices and the taxi drivers make up their own prices and they will make a scene. The reception is in the front is really rude and does not care about any complaints that were made to not handle them on time. Also, the pool and the room was super dirty. And they do not clean the rooms. The mini bar is only gonna get stocked if you call them and follow through at least 3 to 4 times.
This is a honeymoon resort, so take that in mind if you are a solo traveler! So many people are there for either their honeymoon or anniversary. However; the staff will make sure you don’t feel left out. 😌
In the entertainment crew, Launa and Benjamin are amazing! I would come back again just to chill with them. They are so LIT! Miss ya’ll already! ❤️
I must say i give this hotel 10 out of 10.i usually wont going back to the same hotel cause i like to try new things but i think i will be back with friends