酒店回复: Thank you for your feedback on your recent stay at our hotel. We're pleased to hear that you found our location convenient and that you enjoyed the quiet surroundings at night.I apologize for the inconvenience of not having a hairdryer in your room. We appreciate your feedback, and we'll work to ensure that such amenities are readily available in all guest rooms to enhance the overall guest experience.We hope you choose to stay with us again in the future, and we'll make sure your next visit is even more comfortable and convenient.
酒店回复: Thank you for taking the time to share your experience. I am very sorry to hear that your stay did not meet expectations, particularly regarding the heating, room facilities, noise, and service at the front desk. This is certainly not the experience we aim to provide our guests.Please be assured that your feedback has been shared with our Maintenance and Front Office teams so we can address these issues and improve our guest experience.I sincerely apologise for the discomfort you experienced and hope you might consider giving us another chance in the future to provide a much more comfortable stay.
酒店回复: Dear Yigedegege,Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient, and that you enjoyed the breakfast options and the service from our polite team members.We sincerely apologize for the issues you encountered with the Wi-Fi and heating during your stay. We understand how important these amenities are, and we will work closely with our technical team to ensure such issues are addressed. We're grateful for your understanding and patience when we provided you with a radiator in the interim.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Deep ShahGuest Relations Manager
酒店回复: 亲爱的 Sharon，
感谢您的反馈，感谢您对我们优秀员工的赞赏。对于您在房间设施方面遇到的问题，我们深表歉意。我们正在积极改进，以确保为客人提供更舒适、更方便的住宿，我们已记录了您关于墙壁插座不足的评论。我们希望将来能再次欢迎您，为您提供更好的体验。
诚挚的问候，
Deep Shah
客户关系经理
地理位置方便，晚上很安静，就是房间里没有电吹风需要找前台领
我预订这家酒店是因为它有浴缸。但浴缸塞子不适配，所以没法泡澡放松。
酒店位于主干道旁，旁边正在修建新的电车站。午夜过后，施工人员持续钻孔，噪音不断。
我发现床头柜下面有口香糖。
窗户是单层玻璃，用来阻挡噪音的活动窗户坏了，关不上，就像我拍的照片显示的那样。
地理位置优越，服务周到。早餐选择丰富，房间也很不错。
几年前来住过一次感觉还行，这回是烂到家了。冷得要死，没暖气，给了一个玩具大小的电暖气还时开时关。设施老的像是二十年前一样。免费瓶水都没有。唯一的电源口居然在电视机后头。窗户管不死，大风呼呼的。窗外噪音清清楚楚。前台爱答不理。唯一热情的是早餐接待。
位置离申根签地方很近很近，五分钟不要的路程，离中国城也很近，前台服务很好，就是设施很陈旧，很小，记得朝前台要牙刷和拖鞋，我住的时候没要到拖鞋说没有了
这是一次愉快的住宿，尤其是在同志骄傲节期间，一抵达就有含气葡萄酒（bucks fizz）享用。虽然前台告诉我们的楼层有误，导致我们找不到房间——房间号看起来像“1”实际上是“7”，但总体还是很不错的。
酒店位置离皮卡迪利不远，离另外一个火车站也不算特别远。服务很好，但是wifi一直没连上过，酒店都同意让我换房间，可那个房间也连不上。房间里的空调貌似没有暖气，后面工作人员送了一个暖气片上来…酒店早餐选择挺多，服务员都非常有礼貌。除了wifi和暖气，别的我都觉得还行。
非常棒的住宿体验，给五星好评！⭐️⭐️⭐️⭐️⭐️ 欢迎通过我的链接在携程旅行网注册：https://t.trip.com/ooRDyS3
房间很棒，我猜应该是新装修的。我们在这儿住了几天，需要的一切都准备好了。早餐非常棒，食物种类繁多，而且摆盘都很精致。我们一定会再来的。
酒店员工很棒，就是酒店有点旧了。墙上的插座不够用。我们甚至得把冰箱插头拔掉才能插咖啡机或烧水壶。