酒店回复: Dear Alangyurock,Thank you for taking the time to share your feedback following your recent stay with us.We sincerely apologize for the inconvenience you experienced regarding housekeeping service, including the delay in removing the trash and the late replenishment of toiletries and bottled water. This is certainly not the level of service we aim to provide, and your comments have been shared with our housekeeping team for further improvement.We are also sorry for the confusion at check-in regarding the room type and for the disturbance caused by noise from the connecting room. Your comfort and privacy are very important to us, and we regret that this was not fully ensured during your stay.On a positive note, we are pleased to hear that you enjoyed our breakfast variety and found our gym facilities well equipped.Thank you again for your valuable feedback. We truly appreciate it, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a better experience in the future.Kind regards,

酒店回复: Dear JIA/TAO, CHEN/EN PEI,Thank you for taking the time to share your feedback with us.We are sorry to hear that your experience did not fully meet your expectations. While our hotel is located approximately 1.3 km from Taksim Square, we understand that walking distance can feel longer than expected depending on individual preferences. For our guests’ convenience, we also provide a complimentary shuttle service to Taksim at scheduled times.Regarding pricing, Istanbul is a very dynamic destination with seasonal demand, and rates may vary accordingly across all hotels in the city. We always strive to offer the best possible value for our guests.Your comments are truly appreciated, as they help us improve our services. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay.Kind regards,

酒店回复: Dear CHEN ZHUO, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations, and we regret the disappointment you felt during your stay.First of all, we would like to state very clearly that we do not tolerate any form of discrimination. Our hotel welcomes guests from all nationalities, and our team is trained to provide respectful, professional, and equal service to every guest without exception. We are very concerned by your comment and take it seriously.Regarding breakfast, our buffet is designed as an international selection to cater to guests from different cultures and tastes. That said, we understand that preferences may vary, and we regret if it did not match your expectations.We also acknowledge your remarks about soundproofing and front desk service. These comments are important to us and will be reviewed with the relevant department managers to ensure service standards are upheld and areas for improvement are addressed.Your feedback is valuable, and we would appreciate the opportunity to better understand your experience and respond appropriately.Kind regards,