酒店回复: Dear Guest Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed our convenient location near Istanbul’s top attractions, as well as our swimming pool and the service provided by our team.We also appreciate your comments on cleanliness — it’s great to hear we met your expectations. We look forward to welcoming you back for another pleasant stay soon.Kind regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear Guest Thank you for your feedback. We’re glad you enjoyed our location, the sea-view room, and especially our breakfast and restaurant team.We’re truly sorry, however, for the serious inconvenience you experienced with your room not being cleaned and for the unhelpful response at the front desk. This is not the level of service we aim to provide, and we understand your frustration. Please be assured that we will address this promptly with our teams to prevent it from happening again.Thank you for bringing this to our attention. We hope to have the chance to offer you a much better experience on a future visit.Warm regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear LiliThank you very much for sharing your detailed and thoughtful feedback. We’re delighted to hear that you enjoyed our super convenient location near Taksim Square and Istiklal Avenue, as well as the peaceful atmosphere at night. It’s wonderful to know that we were able to accommodate your request and provide a room with a wider sea view — we’re glad this enhanced your stay.We’re also pleased that you enjoyed the excellent breakfast spread and found our service team enthusiastic and welcoming. Your kind words about our front desk and lobby doormen truly mean a lot to us, as making our guests feel at home is always our goal.Thank you again for your lovely review. We look forward to welcoming you back on your next visit to Istanbul.Warm regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear Guest Thank you so much for your thoughtful and beautifully expressed feedback. We’re truly honored that you appreciated the character and heritage of our hotel, as well as the high standards it was built upon. It’s wonderful to hear that the service quality, breakfast, and overall atmosphere made such a strong impression on you.We’re also delighted that you enjoyed the aromatherapy scent and the way local experiences are reflected throughout the hotel — these details are very close to our hearts. Knowing that you would choose to stay with us again means a great deal to us.We look forward to welcoming you back on your next visit to Istanbul.Warm regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear Guest Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our great location, found our facilities generally good, and especially appreciated the excellent breakfast.At the same time, we’re sorry for the inconvenience regarding the bathroom setup and that your request for additional slippers during your extended stay was not fulfilled. This is certainly not the level of attention we aim to provide, and we apologize for the oversight. Your comments have been shared with our team to ensure such requests are handled more promptly in the future.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more comfortable stay.Warm regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear Guest Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location near Istiklal Street.However, we are very sorry to learn that some aspects of your stay did not meet your expectations, particularly regarding the room condition and the handling of your lost item. Please rest assured that your comments have been shared with our management and housekeeping teams for review and improvement.We sincerely regret the inconvenience you experienced and hope to have the opportunity to welcome you again, allowing us to provide a better experience in the future.Kind regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear Guest,Thank you very much for sharing your feedback and for choosing to stay with us again during your visit to Istanbul. We’re delighted to hear that you enjoyed our convenient location—especially our proximity to the airport shuttle terminal—and found our hotel comfortable and reasonably priced.We truly appreciate your loyalty and thoughtful comparison with other nearby hotels. It’s wonderful to know that you had a pleasant and convenient experience with us. We look forward to welcoming you back for another enjoyable stay in the near future.Kind regards,Victoria YildirimGuest Relations Manager

酒店回复: Dear ChuhaiyanThank you very much for sharing your detailed feedback about your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we regret the inconvenience you encountered regarding the room condition, bed comfort, and service.Please rest assured that this is not the level of quality and hospitality we aim to deliver at InterContinental Istanbul. Your comments about the cleanliness oversight, room amenities, and breakfast service have been shared with the relevant departments for immediate review and corrective action.We also deeply regret that you felt uncomfortable during your interactions with our team. We treat all our guests with the utmost respect and care, regardless of background or nationality, and we will ensure additional training is provided to prevent any such impression in the future.Your feedback is extremely valuable to us as it helps us improve both our service standards and facilities. We truly hope to have the opportunity to welcome you back in the future and restore your confidence in our hospitality.Kind regards,Victoria YildirimGuest Relations Manager