酒店回复: Thank you for sharing your experience with us. Unfortunately, third-party reservations do not qualify for Hilton Honors points, as the booking must be made directly through Hilton channels to earn points. We apologize for the inconvenience you faced with the A/C and parking situation, and I understand how frustrating that must have been, especially in such extreme heat. We hope to have the opportunity to make things right should you choose to stay with us again.
2.0分
其他
原文
翻译提供方：Google
楼上房间传来的声音就像他们在跺脚一样。走廊里的地毯皱巴巴的，很容易绊倒。以后不会再住这里了。
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酒店回复: We're sorry to hear about your experience. We appreciate your feedback and will address these concerns to improve for future guests. If there's anything we can do to make this right, please let us know.
5.0分
其他
原文
翻译提供方：Google
非常好的护理并且非常容易治疗
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酒店回复: ¡Muchas gracias por tu comentario! Nos alegra saber que te has sentido bien atendido y que nuestro trato ha sido de tu agrado. Siempre trabajamos para ofrecer la mejor experiencia posible. ¡Esperamos verte pronto!
4.0分
其他
原文
翻译提供方：Google
完美的
酒店回复: We appreciate your feedback and hope to see you again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
艰难的
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酒店回复: Wow, thank you so much for your amazing 5/5 review! It means the world to us to know that you had such a fantastic stay and that we exceeded your expectations.Your kind words motivate our team to continue delivering exceptional experiences for our guests. We can’t wait to welcome you back for another perfect stay! If there’s anything we can do to make your next visit even more special, don’t hesitate to let us know. Safe travels, and see you soon!
3.0分
家庭亲子
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Communication at the front desk was poor. It took a long time to check in and the the staff failed to mention that the shuttle will not drop off at the terminal but only at the train station. This lack of information resulted in a difficult arrival requiring multiple elevators, a crowded train ride and a very long walk to check in. The front desk did point at a sheet of paper that explained the situation, but unless one was looking for it, it was difficult to see. Problems would have been avoided if this fact would have been mentioned at check and shuttle reservation.
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酒店回复: Dear Mr. Nesser,I hope this message finds you well. I would like to sincerely apologize for not providing information about the shuttle service at check in. It was an oversight on our part, and I understand how important clear communication is in ensuring a smooth experience.Please rest assured that we will make sure all necessary details are shared promptly moving forward. I hope to see you again in the near future.Thank you for your understanding and patience.Best regards,Christina DuranFront Office Manager
5.0分
商务出差
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A fine stay if you're going to the airport
Very clean and refreshingly nice personnel! Excellent location with included shuttle service to the airport. Not much regarding dining options in the area (Waffle House) - but a very good value overall. And, the nice folks enhanced the stay a great deal. Decent coffee. Mattress felt a bit bumpy/worn, but linens were very nice.
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酒店回复: Thank you for sharing your experience with us! We’re so glad to hear you found your stay clean, refreshing, and a good value and that our shuttle service and friendly team helped make your airport trip easier.We appreciate your feedback about the mattress and will definitely look into it, as guest comfort is a top priority for us. It’s great to know the linens and coffee hit the mark, even if local options were limited.We truly enjoyed having you with us and hope to welcome you again the next time you’re flying through!
4.0分
其他
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Close to interstate but not loud inside. Front attendant wasn’t rude but not overly friendly or welcoming. Pool was clean, hot tub looked like algae but maybe not- I didn’t chance it. Waffle House in the same parking lot. A business park/industrial area, close to colleges too. Overall I’d stay again.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear you appreciated our convenient location near the interstate and enjoyed the clean pool during your stay. We also understand how important a warm welcome is, and we’ll be sure to revisit our front desk hospitality to ensure every guest feels truly valued from the moment they arrive.Regarding the hot tub, we appreciate your observation, we’ll have our maintenance team double check it to ensure everything is in top condition. It’s great to know the surrounding amenities and nearby colleges added to the convenience of your visit. We’re glad you’d consider staying with us again and look forward to welcoming you back!
4.0分
其他
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It wasn’t a horrible stay, it was rather good. But when a hotel says they will clean your room every other day, I expect that. They did not. I had to ask for this to be done. And then the toilet broke and then backed up. It was fixed same day I called though, so yay for that. Very clean hotel otherwise and the people were nice. I’d use them again.
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酒店回复: Thank you so much for taking the time to share your feedback. We’re glad to hear your overall experience was a good one, and we truly appreciate your kind words about our team and the cleanliness of the hotel it means a lot to us.We’re sorry for the inconvenience with the housekeeping schedule and the unexpected issue with the toilet. While we’re glad we could address the maintenance problem promptly, we understand how frustrating it is to have to request service that was expected. We’ll be sure to review this with our team to make sure we’re meeting expectations more proactively.We’re grateful you’d consider staying with us again and we’d love the opportunity to give you an even smoother experience next time.
4.0分
其他
Only place to eat was a Waffle House. I am from the south where we have Waffle House's on every other corner.
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酒店回复: Thank you for the great review. We are so pleased your enjoyed your stay. Here at Hilton Garden Inn, our restaurant serves Breakfast & Dinner. For future stays, please reach out to our team for lunch recommendations, Thank you again and we look forward to seeing you at our property in the near future.
外面预订没有给荣誉积分。不过别以为希尔顿没收到我的钱。根本不可能。
空调很差劲。晚上7:30入住时气温高达110华氏度（约49摄氏度）。根本睡不着。
拖着行李进去后，不得不把停车证放在车内仪表盘上，结果不得不在110华氏度（约49摄氏度）的高温下再出去停车。
再也不会住那里了。
前一天晚上住在希尔顿欢朋酒店，感觉还不错。
楼上房间传来的声音就像他们在跺脚一样。走廊里的地毯皱巴巴的，很容易绊倒。以后不会再住这里了。
非常好的护理并且非常容易治疗
完美的
艰难的
Communication at the front desk was poor. It took a long time to check in and the the staff failed to mention that the shuttle will not drop off at the terminal but only at the train station. This lack of information resulted in a difficult arrival requiring multiple elevators, a crowded train ride and a very long walk to check in. The front desk did point at a sheet of paper that explained the situation, but unless one was looking for it, it was difficult to see. Problems would have been avoided if this fact would have been mentioned at check and shuttle reservation.
A fine stay if you're going to the airport
Very clean and refreshingly nice personnel! Excellent location with included shuttle service to the airport. Not much regarding dining options in the area (Waffle House) - but a very good value overall. And, the nice folks enhanced the stay a great deal. Decent coffee. Mattress felt a bit bumpy/worn, but linens were very nice.
Close to interstate but not loud inside. Front attendant wasn’t rude but not overly friendly or welcoming. Pool was clean, hot tub looked like algae but maybe not- I didn’t chance it. Waffle House in the same parking lot. A business park/industrial area, close to colleges too. Overall I’d stay again.
It wasn’t a horrible stay, it was rather good. But when a hotel says they will clean your room every other day, I expect that. They did not. I had to ask for this to be done. And then the toilet broke and then backed up. It was fixed same day I called though, so yay for that. Very clean hotel otherwise and the people were nice. I’d use them again.
Only place to eat was a Waffle House. I am from the south where we have Waffle House's on every other corner.