酒店回复: Dear Guest ,Thank you for sharing your experience with us. I’m delighted to hear that you enjoyed our convenient location and found it easy to explore the city’s shopping and dining options. It’s also great to know you appreciated the hotel environment, our bar, and the breakfast service.Your kind words mean a lot to us, and I’ll be sure to share them with the team. We look forward to welcoming you back on your next visit to Belfast!Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

酒店回复: Dear Guest, Thank you for sharing your detailed feedback. We appreciate the opportunity to clarify some points and address your concerns.Regarding the deposit, it was processed at check-in, and as per our policy, we are unable to change or refund the deposit until after you have checked out.Concerning the breakfast charges, it appears that breakfast was not included in your reservation and was chargeable for your stay. We always aim to be transparent about our rates, and any additional costs are clearly communicated at the time of booking.We would like to clarify that our hotel is child-friendly. We offer dedicated kids’ breakfast corners, play areas, and snacks for children upon arrival. We treat all guests equally, regardless of age, and strive to create a welcoming environment for families.Concerning the emergency situation, our hotel strictly followed the established protocols. The incident was beyond our control - we are unable to provide any compensation , and we prioritized guest safety by setting up a refuge area in collaboration with the local centre next door. We regret any discomfort experienced during this time.Regarding paper towels and other amenities, these are provided as standard in each room. Should you require additional supplies, we are more than happy to accommodate your requests.Thank you again for your feedback. We take all comments seriously and continuously strive to improve our services.Best regards,Aaron Murray Front Office Manager

酒店回复: Dear Ffjeanee, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the sanitation issues; this is certainly not up to our usual standards. We appreciate your understanding regarding the train noise and are glad to hear that keeping the windows closed helped mitigate the sound.Regarding the booking costs, we understand your concern about the pricing differences and the deposit charge. Refundable deposits are standard practice to cover potential damages or cancellations, and we apologize if this was not clearly communicated.Your feedback is valuable, and we will pass it on to our team to improve our services. We hope to have the opportunity to better serve you in the future.Best regards,Aaron Murray Front Office Manager

酒店回复: 尊敬的宾客： 感谢您分享您的反馈。我们很高兴您喜欢我们便利的地理位置，并觉得房间宽敞整洁。对于生锈的水壶，我们深表歉意——这显然不符合我们一贯的标准。您的反馈已转达至客房服务团队，以确保立即处理。感谢您的理解，并希望未来能再次欢迎您，享受更美好的住宿体验。 此致， Aaron Murray 前台经理

酒店回复: 尊敬的 Dejitar， 感谢您选择贝尔法斯特希尔顿酒店并分享您的反馈。我们很高兴听到您觉得酒店简约而迷人，细微的翻新痕迹更增添了其特色。 酒店建筑的设计不仅为活动提供了一个舒适实用的空间，也为我们的客人提供了舒适的住宿环境。 我们很高兴您喜欢酒店高层的景观——这里可以欣赏到城市的绝佳视角，让您享受轻松的住宿体验。此外，我们酒店的位置也是我们最大的优势之一，靠近主要景点、商业区和交通枢纽，是休闲和商务旅客的理想选择。 再次感谢您的好评。我们希望很快再次欢迎您，并为您提供更愉悦的体验。 此致， Aaron Murray 前台经理

酒店回复: 亲爱的 Angelin： 感谢您的反馈！我们很高兴您入住愉快，并赞赏我们员工的热情款待。我们也感谢您对酒店装饰的坦诚评价；我们正在不断改进，以提升宾客的体验。期待很快再次欢迎您的光临！ 此致， Aaron Murray 前台经理

酒店回复: Dear Guest,Thank you for your kind feedback. We're glad to hear that you found the room clean and tidy, and that the facilities met your needs. Although the location is a bit outside the city center, we're happy you found it convenient to use Uber for your travels. We're also pleased you enjoyed the breakfast, especially the British style. We look forward to welcoming you again on your next trip!Best regards,Aaron Murray Front Office Manager

酒店回复: Thank you for staying with us and for sharing your candid feedback. We’re truly sorry that your experience did not meet your expectations in several areas, and we appreciate you giving us the opportunity to address them.USB charging port: We apologize for the inconvenience. Our engineering team has been notified to check and repair the portLinens and towels: This is not acceptable, and we’re reviewing our housekeeping standards to prevent such wear in the future. Western-style food: We’re sorry the dishes didn’t meet your expectations. We’ve shared your feedback with our kitchen team to refresh the menu and improve flavor. Noise from the railway: We understand how disruptive train noise can be. Nearby dining: We’ll compile a more comprehensive selection of dining options near the hotel, including Chinese restaurants, and be happy to provide directions or arrange transportation when needed.Again, we’re grateful for your feedback—it helps us improve for all guests.Warm regards, Aaron MurrayFront Office Manager

酒店回复: 感谢您分享您近期入住我们酒店的详细反馈。 我们的值班经理当晚确实与您沟通过，并解释说敲门是因为另一位客人误敲了错误的房间。 我们无法满足上述要求。 此致， Aaron Murray 前台经理

酒店回复: Dear Guest, Thank you very much for choosing our hotel and for sharing your positive experience. We are delighted to hear that you enjoyed our excellent location, which indeed offers convenient walking access to major landmarks such as the City Hall, making it a perfect choice for both sightseeing and business purposes.We’re pleased to know that you found our rooms spacious and comfortable, and that our service met your expectations. Our team strives to provide attentive and friendly service to ensure our guests have a memorable stay. We're also glad you enjoyed our rich breakfast options, designed to start your day off right.Additionally, it's great to hear that you took advantage of our parking facilities and the discounts available at the nearby car park. We aim to offer our guests the best value and convenience during their stay.Thank you once again for your kind words and for considering us your first choice for both business and leisure visits in Belfast. We look forward to welcoming you back on your next trip!Kind Regards, Aaron Murray Front Office Manager