酒店回复: 亲爱的Ginah， 感谢您的评价，也感谢您对我们酒店优美宁静的地理位置的赞赏。对于您在入住期间遇到的供水问题，我们深感抱歉——这显然不符合我们的预期。 我们正在积极努力解决此问题，以确保为所有客人提供更可靠、更舒适的体验。您的反馈非常宝贵，感谢您告知我们。 我们希望未来能有机会以更优质的服务再次欢迎您的光临。 此致 Evah Khumalo 酒店经理

酒店回复: Dear Taozhikaka,Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience was okay, but we’re truly sorry for the inconvenience you faced regarding the drinking water and breakfast.We understand how important it is to feel welcomed and cared for, and we regret that the initial handling of your request for water did not reflect our usual standards of hospitality. Your comments have been shared with our front desk team to ensure better communication and consistency moving forward.Regarding breakfast, we appreciate your honesty and will take your feedback into account as we continue to improve our offerings to better meet our guests’ expectations.Your insights help us grow, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Sincerely,Evah KhumaloHotel Manager

酒店回复: Dear Valued Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed the food and found our pricing reasonable. It’s also great to know that our location worked well for your visit to the exhibition hall — being just ten minutes away makes it convenient for many of our guests.We truly appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.Warm regards,Evah KhumaloHotel Manager