The hotel was clean, staff were friendly, helpful and the breakfast was excellent. The room was already set up for us with extra towels, glasses for drinking, a table set up ready for my laptop. There was plenty of space including sockets for charging our devices. A nice open space area too where we could lay down a mat for the kids to play on. We were genuinely surprised with the room we got.
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酒店回复: Good morning me_da_explorer, thank you for taking the time to leave a 5 stars review. We are very happy that you enjoy your stay with us and we hope to have you back at the hotel in the next future. Alessandra
2.0分
商务出差
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Stayed 4 days end of April on business. Stayed in plenty of IHG hotels, but never one quite like this. Some positives; Staff on the bar, night shift staff and the breakfast staff were all very helpful and pleasant. The food menu in the bar is very poor, with one of three options off it’d leave a lot of choice. My room wasn’t cleaned in the 4 days I was there, not even a bin emptied. Tried calling reception several times on day 3 with no joy, then went down to speak with them but there was a gentlemen in front of me with the same questions. No replacement towels, replenished tea or coffee, etc. The gentleman was informed by the rather abrupt reception lady; ‘If you want more tea bags there’s a Lidl over the road!’ ‘If you want fresh towels bring them down and they’ll be changed, all of this should be explained on check in’ Wow! It clearly wasn’t explained and to be honest for an IHG business hotel is this the policy? Parking is expensive if a non member I’d chose other hotels if visiting the area.
5.0分
其他
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The team looked after us really well on our visit last year, the team really do work hard and do all they can to help. Facilities are great and food was also very nice!....we would happily return in the future as the location is great for the city and also the airport.
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酒店回复: Dear kelltyu659, Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45. We are happy you had a great stay with us & looking forward to welcome you back! Sincerely, Alise Bogomolova General Manager gm@hiex-birmingham.co.uk
5.0分
其他
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The staff was very helpful and pleasant. Kerry was excellent brilliant with the kids catered to every need. The breakfest was amazing thankyou Nicola good range of food and was cooked to perfection. Thanks for making us welcome.
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酒店回复: Dear 688jodiem, Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45 & we are happy to know that you and kids had great stay with us and were looked after by Kerry- she will be pleased to know you had an amazing stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 0121 289 3333 or gm@hiex-birmingham.co.uk. Sincerely, Alise Bogomolova General Manager 0121 289 3333 gm@hiex-birmingham.co.uk
5.0分
独自旅行
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I stayed here at the last minute. The rooms are very spacious. Great space in the disabled rooms. Breakfast was lovely, its nice to choose your own from the buffet style and a member of staff Sue was extremely helpful making sure I had enough room at the table for my wheelchair and checked on me during service which I found very caring. There was plenty of food and drink to choose from.
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酒店回复: Dear paulbR1619DV, Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45. Absolutely fantastic to read that stay was up the the standard we aim to achieve- we can not wait to host you again! Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 0121 289 3333 or gm@hiex-birmingham.co.uk. Sincerely, Alise Bogomolova General Manager 0121 289 3333 gm@hiex-birmingham.co.uk
5.0分
情侣出游
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Fantastic service, great food, excellent bar with a huge range of drinks. Staff were amazing. Kerry was so helpful and professional we were surprised to find out she wasn't the manager although she's definitely management material.
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酒店回复: Dear 547maxinee, Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45 & we are pleased to hear that you had a great stay with us as well as Kerri, our Guest Service Manager, will be happy to learn she has left a lasting impression! Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 0121 289 3333 or gm@hiex-birmingham.co.uk. Sincerely, Alise Bogomolova General Manager 0121 289 3333 gm@hiex-birmingham.co.uk
5.0分
家庭亲子
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Me and my family came here for the very first time and all the staff welcomed us as like we were family. If you need any help with anything you can talk to Kerri or Jorgia they were running the front desk when we came. The rooms have great space and are very clean. The cleaning staff are very helpful when it comes to changing beds or giving us linen. Will definitely come again.
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酒店回复: Dear Bobby_junior11, Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45. We are thrilled to see you had a great stay with us & we hope to welcome you back very soon! Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 0121 289 3333 or gm@hiex-birmingham.co.uk. Sincerely, Alise Bogomolova General Manager 0121 289 3333 gm@hiex-birmingham.co.uk
在公路边，稍微有些吵，房间还算干净，设施有些陈旧，周边居民区停车较拥挤，租车过来的话要小心行车，出差住完全没问题。
The hotel was clean, staff were friendly, helpful and the breakfast was excellent. The room was already set up for us with extra towels, glasses for drinking, a table set up ready for my laptop. There was plenty of space including sockets for charging our devices. A nice open space area too where we could lay down a mat for the kids to play on. We were genuinely surprised with the room we got.
Stayed 4 days end of April on business. Stayed in plenty of IHG hotels, but never one quite like this. Some positives; Staff on the bar, night shift staff and the breakfast staff were all very helpful and pleasant. The food menu in the bar is very poor, with one of three options off it’d leave a lot of choice. My room wasn’t cleaned in the 4 days I was there, not even a bin emptied. Tried calling reception several times on day 3 with no joy, then went down to speak with them but there was a gentlemen in front of me with the same questions. No replacement towels, replenished tea or coffee, etc. The gentleman was informed by the rather abrupt reception lady; ‘If you want more tea bags there’s a Lidl over the road!’ ‘If you want fresh towels bring them down and they’ll be changed, all of this should be explained on check in’ Wow! It clearly wasn’t explained and to be honest for an IHG business hotel is this the policy? Parking is expensive if a non member I’d chose other hotels if visiting the area.
The team looked after us really well on our visit last year, the team really do work hard and do all they can to help. Facilities are great and food was also very nice!....we would happily return in the future as the location is great for the city and also the airport.
The staff was very helpful and pleasant. Kerry was excellent brilliant with the kids catered to every need. The breakfest was amazing thankyou Nicola good range of food and was cooked to perfection. Thanks for making us welcome.
I stayed here at the last minute. The rooms are very spacious. Great space in the disabled rooms. Breakfast was lovely, its nice to choose your own from the buffet style and a member of staff Sue was extremely helpful making sure I had enough room at the table for my wheelchair and checked on me during service which I found very caring. There was plenty of food and drink to choose from.
Fantastic service, great food, excellent bar with a huge range of drinks. Staff were amazing. Kerry was so helpful and professional we were surprised to find out she wasn't the manager although she's definitely management material.
Me and my family came here for the very first time and all the staff welcomed us as like we were family. If you need any help with anything you can talk to Kerri or Jorgia they were running the front desk when we came. The rooms have great space and are very clean. The cleaning staff are very helpful when it comes to changing beds or giving us linen. Will definitely come again.