酒店回复: Dear Guest, Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you had a wonderful time, specifically your service experience. Your feedback inspires us to continue delivering exceptional service and we look forward to welcoming you back for another memorable visit. Warm Regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you enjoyed various aspects of your stay such as the historic architecture and hotel location. We are sorry to hear your room did not meet your expectations and have addressed your concerns with the showerhead and water flow with our team. We value you has our guest and hope to welcome you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you had a wonderful stay and look forward to welcoming you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Clala,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you enjoyed various aspects of the hotel, such as the rooms, breakfast experience at Alluvial Restaurat and hotel location. We look forward to welcoming you back for another memorable visit.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are sorry to hear your stay did not meet your expectations. We have addressed your concerns with our team to ensure this does not happen again. If you are open to it, we would like the opportunity to speak with you directly to discuss your experience in more detail. We value you as our guest and hope to have the opportunity to welcom you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you enjoyed various aspects of the hotel such as the architecture, buffet breakfast at Alluvial Restaurant and customer service. However, we are sorry to hear that your stay did not meet your expectations and have addressed your concerns regarding the room amenities with our team. We value you as our guest and hope to welcome you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you had a wonderful experience and look forward to welcoming you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for taking the time to share your recent exeperience with us at InterContinental Melbourne The Rialto. We are sorry to hear your stay did not meet your expectations and have addressed your concerns with our team. We value you as our guest and hope to have the opportunity to welcome you back in the future.Warm regards,InterContinental Melbourne The Rialto
客房服务非常周到细致，房间整洁干净。环境安静，外观古典雅致。交通便利，离南十字车站只有两个路口的距离
酒店是一栋历史建筑改造的，很好地保留了原来的建筑风格。位置很方便，去附近商圈走路都不算远，晚上还可以步行到河边散散步。房间总体来说中规中矩，卫生不错，干净整洁，浴室相对比较老，花洒出水量一般，洗澡体验相对其他方面算是一般的。
洲际酒店的街道很安全，而且酒店楼内古色古香很有特色。本来定的是IHG 的另外一个酒店，结果国庆期间那个酒店擅自超售，联系携程客服之后客服快速帮我们更换到洲际酒店，当时是凌晨3点钟，给客服点赞！
酒店地理位置很好，员工也很友好，所以总的来说我们住得很愉快。
不过，也有几点令人失望。我们预订的是六人家庭房，住三晚，但实际上给我们的是两间相邻的连通房。
而且，连通房的房卡没有解锁，所以我们进去之后还得找人帮我们开门。
洗漱用品也没有按入住人数提供，我们不得不另外去要。
第二天和第三天晚上，没有补充额外的水或其他洗漱用品，垃圾也没有清理。
酒店房间宽敞，干净整洁，大堂复古典雅，早餐品种丰富，味道不错，酒店离南十字星枢纽很近，交通便利，到cbd步行即可，值得再次入住。
前台小哥哥很好，主动帮我更换更高楼层，以及询问我的飞机时间并安排延迟到两点退房。
俱乐部酒廊总体还可以，除了第一天入住时候的一个酒廊女服务员有点不耐烦，叫她就眉头一皱，因为我们是亚洲人？对外国白人就态度非常好。区别对待。
忘记说了，有一天我回房间，桌上的两个药膏都不见了。我感觉很震惊，这种事情竟然发生在洲际，也当天和携程反应了此事！还好是药膏，如果是其他重要私人用品，后果不堪设想。
酒店位置很好、周边环境商业气氛浓厚，外观很有年代感，非常有情调，早餐丰盛，品质高，前台服务热情，唯一不足的是设施太过陈旧，洗漱用品、浴巾、毛巾、拖鞋、吹风机不是太廉价就是太有年代感，与洲际酒店的身份不符，可以考虑换换了。房间壁柜居然打不开，里面的拖鞋、吹风机拿不出，如果不是强烈要求不知洗了澡怎么吹头！
这家位置还行，主要考虑到双床是1.4米，早饭偏西式，感觉有历史的一家酒店，整体装修风格不错，走到city中心还是比较近
房间小，两人行李箱放的很拥挤，被子就是那种两层布中间一个毯子的那种，很是省事儿，住了两天，每天牙刷就放一个，第一晚还没有浴巾，第一天早上七点多竟然有人按门铃然后直接刷卡开门，幸亏我们把门后的链条锁上了，不知道是保洁还是什么人，然后关了门就走了……酒店前两天说要和我沟通这事儿，到现在也没有邮件
依旧没有收到邮件，收到的都是你们的推广邮件
我们在这里总共住了三晚。酒店由一座建于19世纪90年代的历史建筑改造而成。我们很喜欢包含在住宿费用里的Alluvial餐厅早餐，那里的氛围很迷人。我们住的King Classic房型很宽敞，考虑到它位于墨尔本一区，这一点很难得。酒店步行即可到达墨尔本的许多景点，在炎热的夏季艳阳天里，我们甚至可以在计划的城市徒步之旅中回到房间休息片刻。
浴室提供我们喜欢的Byredo洗浴用品。然而，酒店的装修有点过时，需要翻新，而且我们对员工的服务水平不太满意。例如，电话的免提功能无法正常使用；保险箱按照酒店的说法“正在更换中”，也无法使用；拨打“即时服务”寻求帮助时，经常需要响铃超过5秒，尤其是在夜间。在我们入住期间，甚至有一天早上发生了虚假火警。
对于考虑入住该酒店此房型的客人，请注意窗户是固定的，面向走廊，因此房间1. 没有自然光线；2. 没有新鲜空气；3. 如果您注重隐私，需要一直拉着窗帘。另一点值得注意的是，洗浴后浴室地板非常湿滑，如果您穿着房间提供的一次性拖鞋，我简直会称之为“死亡陷阱”，因为即使是成年人也可能很容易滑倒。