酒店回复: Dear Guest,Thank you for taking the time to share your recent experience with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoyed aspects of your stay and that our team made your stay special.We are, however, sorry that certain elements did not fully meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback has been shared with our team as we continually strive to refine our service and ensure every stay feels seamless and memorable.If you are open to it, we would love the opportunity to speak with you directly to discuss your experience in more detail and find a way to make things right.We value you as our guest and would be grateful for the chance to welcome you back in the future. We are confident that we can provide you with the luxury experience that you expect and deserve.Warm Regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for taking the time to share your recent experience with us at InterContinental Melbourne The Rialto. We genuinely appreciate all feedback, as it helps us to continually improve the level of service we provide.We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience you encountered. This is certainly not reflective of the high standards we strive to uphold. Your experience is important to us, and we are disheartened that we did not deliver the exceptional stay you deserved.Rest assured, we have addressed your concerns with our team to ensure that this does not happen again. We take pride in our attention to detail and regret that we missed the mark during your visit. If you are open to it, we would love the opportunity to speak with you directly to discuss your experience in more detail and find a way to make things right.We value you as our guest and would be grateful for the chance to welcome you back in the future. We are confident that we can provide you with the luxury experience that you expect and deserve.Thank you once again for your feedback. We hope to have the opportunity to restore your faith in our hotel and create a memorable stay for you in the future.Warm Regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest, Thank you for taking the time to share your recent experience with us at InterContinental Melbourne The Rialto. We genuinely appreciate all feedback, as it helps us to continually improve the level of service we provide.We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience you encountered. This is certainly not reflective of the high standards we strive to uphold. Your experience is important to us, and we are disheartened that we did not deliver the exceptional stay you deserved.Rest assured, we have addressed your concerns with our housekeeping team to ensure that this does not happen again. We take pride in our attention to detail and regret that we missed the mark during your visit. If you are open to it, we would love the opportunity to speak with you directly to discuss your experience in more detail and find a way to make things right.We value you as our guest and would be grateful for the chance to welcome you back in the future. We are confident that we can provide you with the luxury experience that you expect and deserve.Thank you once again for your feedback. We hope to have the opportunity to restore your faith in our hotel and create a memorable stay for you in the future.Warm Regards, InterContinental Melbourne The Rialto
5.0分
经典特大床房
家庭亲子
房间干净整洁，服务热情周到，早餐也很丰富，交通非常方便，免费电车就在附近，走路到各个景点都方便！
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酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you have enjoyed various aspects of the hotel such as the room, customer service, breakfast experience and location with convenient access to public transport. We look forward to welcoming you back for another memorable visit.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest, Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you had a wonderful time, specifically your service experience. Your feedback inspires us to continue delivering exceptional service and we look forward to welcoming you back for another memorable visit. Warm Regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you enjoyed various aspects of your stay such as the historic architecture and hotel location. We are sorry to hear your room did not meet your expectations and have addressed your concerns with the showerhead and water flow with our team. We value you has our guest and hope to welcome you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you had a wonderful stay and look forward to welcoming you back in the future.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Clala,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear you enjoyed various aspects of the hotel, such as the rooms, breakfast experience at Alluvial Restaurat and hotel location. We look forward to welcoming you back for another memorable visit.Warm regards,InterContinental Melbourne The Rialto
酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are sorry to hear your stay did not meet your expectations. We have addressed your concerns with our team to ensure this does not happen again. If you are open to it, we would like the opportunity to speak with you directly to discuss your experience in more detail. We value you as our guest and hope to have the opportunity to welcom you back in the future.Warm regards,InterContinental Melbourne The Rialto
位置方便，硬件非常有特色。 早餐也非常丰盛，煎培根是我吃过的最好吃的！咖啡也很好喝，前台服务亲切热情，英语语速很慢，很适合非英语国家的人沟通。
唯一不满的就是卫生打扫得差强人意，毛巾没有及时补充，我带的一次性拖鞋给我扔掉了……酒店这个拖鞋又完全没办法穿。
第一次为了评价一个酒店，拍了一大堆照片和视频，有图有真相。首先，这种纸片一样的拖鞋，我多少年没穿过了，国内大概快捷酒店都很少见这种拖鞋了吧？洗澡花洒水撒尿一样，打湿都费劲，别说洗澡，那根管子短得可怜，玻璃门既没有密封也没有防撞，四个枕头也是又厚又硬跟板砖一样，我就拿个浴袍这样睡了两晚，真的够了。然后每天早上8点开始，酒店内部不知道是房间维修还是什么事，很大的机器轰轰轰的声音，能确定是酒店内部的声音，还有空调风口直接对着头吹等等等等，我已经无力吐槽，这竟然是洲际，放在国内的话就等着关门了。大家在预定酒店时真的不要被这酒店的照片和图片给欺骗了。
酒店环境看着高档，房间却是很一般，住出了香港酒店的感觉，窗户锁死全部对内，分不清白天黑夜。我们是生活在澳洲，知道澳洲酒店真的很差劲，但真是第一次遇到这样的：淋浴间沐浴乳是空的没有refill，吹风机袋子里什么都没有只能打电话找前台，最夸张的是衣柜里还有前面客人留下的男士袜子和内裤！！说实话motel都比这一个好。差评！
房间干净整洁，服务热情周到，早餐也很丰富，交通非常方便，免费电车就在附近，走路到各个景点都方便！
客房服务非常周到细致，房间整洁干净。环境安静，外观古典雅致。交通便利，离南十字车站只有两个路口的距离
酒店是一栋历史建筑改造的，很好地保留了原来的建筑风格。位置很方便，去附近商圈走路都不算远，晚上还可以步行到河边散散步。房间总体来说中规中矩，卫生不错，干净整洁，浴室相对比较老，花洒出水量一般，洗澡体验相对其他方面算是一般的。
洲际酒店的街道很安全，而且酒店楼内古色古香很有特色。本来定的是IHG 的另外一个酒店，结果国庆期间那个酒店擅自超售，联系携程客服之后客服快速帮我们更换到洲际酒店，当时是凌晨3点钟，给客服点赞！
酒店地理位置很好，员工也很友好，所以总的来说我们住得很愉快。
不过，也有几点令人失望。我们预订的是六人家庭房，住三晚，但实际上给我们的是两间相邻的连通房。
而且，连通房的房卡没有解锁，所以我们进去之后还得找人帮我们开门。
洗漱用品也没有按入住人数提供，我们不得不另外去要。
第二天和第三天晚上，没有补充额外的水或其他洗漱用品，垃圾也没有清理。
酒店房间宽敞，干净整洁，大堂复古典雅，早餐品种丰富，味道不错，酒店离南十字星枢纽很近，交通便利，到cbd步行即可，值得再次入住。
前台小哥哥很好，主动帮我更换更高楼层，以及询问我的飞机时间并安排延迟到两点退房。
俱乐部酒廊总体还可以，除了第一天入住时候的一个酒廊女服务员有点不耐烦，叫她就眉头一皱，因为我们是亚洲人？对外国白人就态度非常好。区别对待。
忘记说了，有一天我回房间，桌上的两个药膏都不见了。我感觉很震惊，这种事情竟然发生在洲际，也当天和携程反应了此事！还好是药膏，如果是其他重要私人用品，后果不堪设想。