酒店回复: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
酒店回复: Dear Guest,Thank you for your review. We are truly sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you've raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons. Kind regards, Kind regards, Dagmara Bieda, Executive Secretary to General Manager
酒店回复: Dear Zhe,Thank you for your review on Trp.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4.3分
高级2张单人床房
朋友出游
酒店很漂亮，地理位置也好。
开夜床偶尔会有小惊喜。
电梯有五六台，但响应不快。
housekeeping会一直敲门，一点点吵。
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酒店回复: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. Please also accept our apologies for the wait you have experienced with our lifts. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5.0分
公园景豪华特大床房
独自旅行
房间大干净，服务周到
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酒店回复: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
酒店回复: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5.0分
高级2张单人床房
家庭亲子
度假酒店很不错，看到很美的城市夜景
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酒店回复: Dear Tigeryanyan1,Thank you for your review on Tripe.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
酒店回复: Dear Xiaotianshang,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
这次入住墨尔本柯林斯索菲特的高级特大床房，整体体验非常棒。房间宽敞明亮，落地窗能俯瞰墨尔本市区的天际线，视野开阔。床品舒适柔软，一夜好眠。行政酒廊的服务贴心，早餐选择丰富，下午茶和晚间小食也很精致。酒店位置绝佳，就在柯林斯街核心地段，步行可达各大商场和景点，出行十分便利。公共停车场也解决了自驾的烦恼。如果再来墨尔本，还会选择这里！
住过最差的五星级酒店之一 半夜入住 第一个房间卫生间不干净 服务员说换个房间 第二个被子也是脏痕 第三个房间 被子上留着一根头发 服务员尴尬的快速抓取丢地上 我惊呆了 凌晨了只能要求当场换个被子 勉强凑合一晚 隔音尴尬 隔壁说话能听到 不建议入住
酒店位置优越，出门就可以乘坐免费电车；前台接待有问必答，客房不提供梳子，可以问前台要，其他洗漱备品很好，特别提一下有各种味道的茶包；提供免费的晚间助眠茶包，同时有两晚在床头放了小巧克力🍫；客房卫生打扫及时。
这次没有体验酒店35层餐厅服务，有机会下次吧！
这家酒店真的超出预期！地处CBD核心，吃喝玩乐一应俱全。房间整洁明亮，设施维护得很好，卫浴用品品质在线。员工态度友好，办理入住高效顺畅，全程安心又舒适，强烈推荐给来墨尔本的朋友！
酒店很漂亮，地理位置也好。
开夜床偶尔会有小惊喜。
电梯有五六台，但响应不快。
housekeeping会一直敲门，一点点吵。
房间大干净，服务周到
这家酒店地理位置超绝，就在市中心，不管是去景点打卡、逛街购物，还是处理商务事宜，出行都方便到飞起 。房间视野那叫一个开阔，拉开窗帘，城市风光直接尽收眼底，夜景更是绝绝子。服务也很在线，工作人员专业又贴心，环境安静得像个小世外桃源，住这一趟太舒心啦，必须安利给大家！
度假酒店很不错，看到很美的城市夜景
酒店位于墨尔本市中心，坐落在免费电车区域内，可搭乘11路和48路电车。步行至议会大厦地铁站大约需要10到15分钟。我住在48楼，窗外正对着体育场和费兹罗伊花园。每天早上都能欣赏到美丽的日出。交通非常便利，无论是乘坐电车还是步行，都能轻松游览城市。步行即可到达美术馆、州立图书馆等景点。
酒店员工都非常乐于助人，总是随时准备回答你的问题。特别感谢员工Lein，还有一位在一楼大堂的员工，很抱歉我记不住名字了。客房服务也很不错。我很喜欢酒店提供的欢迎卡和水果拼盘（虽然我没能吃完）。感谢酒店让我在墨尔本的住宿体验如此舒适，我一定会很快再来的！
特别愉快和顺利的一次入住体验，办理入住非常丝滑，房间很舒适，床垫睡着很舒服，位置特别好，周边很方便也很安全.