酒店回复: Hello antonio, We appreciate you sharing your feedback with us. Our team is always looking for ways to improve the guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
2.0分
家庭亲子
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When we got there she switched our room.. I thought maybe the other room key, the room was cleaned.. but, when we got into the room, the toilet was full, shower curtain pulled back.. all like the room had not been cleaned. I called front desk, no return call. we had been driving through bad weather and ready for bed. Also in the morning, the breakfast dining room, people there without shirts and barefoot.. felt very unclean to us. The bed and shower were nice. The lady at the desk not very welcoming.
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酒店回复: Hello Suzanne,Thank you for sharing your experience with us. We’re glad to hear you enjoyed the bed and shower, but we regret to learn that other aspects of your stay did not meet your expectations. We take cleanliness and service seriously, and your feedback will be directed to the appropriate departments for review. We appreciate your insights, as they help us improve for future guests. Your comments about the dining room atmosphere will also be noted.
5.0分
家庭亲子
Very clean property for our overnight stay. Nice breakfast area to get us on our way in the morning. I would definitely stay there again.
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酒店回复: Hello Desiree,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness of our property as well as the breakfast area. It’s always great when our guests feel comfortable and well-prepared for their day. We look forward to welcoming you back for another enjoyable stay in the future.
4.0分
情侣出游
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Initial impression on entrance was great. Professional, helpful staff. That quickly changed. Room was clean enough, but had massive amounts of stains on the ceilings. Surrounding area for this hotel is questionable with trashy people and what we would assume to be psychiatric issues (talking, screaming, singing and slapping themselves) walking all hours of the day and night. Night shift staff were sitting outside smoking a joint when we got back to the hotel. We don't care if you do it, just don’t want to walk through it and smell it on ourselves an hour later because it was that much of a stench. We will not be coming back.
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酒店回复: Hello Amber,Thank you for sharing your experience. We're glad to hear you found our staff professional and helpful, but we regret that your stay did not meet your expectations due to the issues you encountered with cleanliness and the surrounding area. Your feedback regarding the night shift staff will be addressed internally, as we take the comfort and satisfaction of all our guests seriously. We hope you find accommodations that better suit your needs in the future.
4.0分
其他
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I arrived like 1.5 hrs before check in time but they front desk agent allowed me to check in early. All the staff was super freindly and helpful. Breakfast was good, they offered more than just the normal continental breakfast. Lobby was clean, inviting and smelled great. There are a few areas that could use some attention in the room, like the ironing board cover, the hand smudges on the walls and bathroom door frame, lamp shade and sitting chair had lots of stains and smudges on it.
The gym was small but nice. I didnt like that someone was knocking on my door at 930am asking me about checking out or staying over when check out is not until 11am. I did call the front desk about and the guy was super apologetic even when i was checking out out he was very nice, smiling and apologizing. The new general manager was there and apologized for the incident as well. All in all it was a pleasent stay and I'd stay there again.
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酒店回复: Hello Terry,Thank you for sharing your experience. It's wonderful to hear that our staff made a positive impression and that you enjoyed the breakfast and cleanliness of the lobby. We appreciate your feedback regarding the room amenities and the early morning inquiry about your departure; your comments will help us identify areas for improvement. We’re glad to know you had a pleasant stay overall and look forward to welcoming you back in the future.
3.0分
其他
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Room 121 Smelled Like Gym Socks
The hotel looked clean overall but our room 121 smelled like stinky gym socks. Breakfast was good. Eggs and sausage. The restaurant 2 minutes away was great.
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酒店回复: Hello Michael,Thank you for sharing your feedback. We’re glad to hear you enjoyed the breakfast and the nearby restaurant. Your comments about the room odor have been noted, as guest comfort is important to us. We appreciate your insights, as they help us improve our services. We hope you had a pleasant stay overall and appreciate your choice to stay with us.
4.0分
其他
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Pillows are terrible everything else great
Everything was clean. The bed was great. The pillows were absolutely terrible. They were the size of throw pillows and yeah, they were terrible.
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酒店回复: Hello Jennifer, Thank you for your feedback regarding your stay. We're glad to hear you found the cleanliness and bed to your satisfaction. We appreciate your comments about the pillows, as guest preferences can vary greatly. Your insights will be shared with our team to evaluate our bedding options. We hope you consider staying with us again in the future, as we value all guest perspectives.
3.0分
其他
Review
It was average. Could have been cleaner and smelled like smoke. Wouldn't eat breakfast there.
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酒店回复: Hello Sherry,Thank you for your feedback. We value your input as it helps us to improve our services. Cleanliness and comfort are priorities for our guests, and your comments will be shared with the relevant team. We hope you will consider staying with us again in the future to experience the improvements we are making. Your insights are important to us as we continue to enhance the guest experience.
1.0分
其他
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Dirty, Dusty, Cob webs and blood splatter stains in ceiling. Towels were damp like they just came out of the washer. TV sound goes in and out. Will not stay here again. And will not recommend this establishment to other people.
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酒店回复: Hello Matt,We appreciate you taking the time to share your feedback regarding your recent stay. Cleanliness and maintenance are priorities for us, and we regret that we fell short during your visit. Your comments regarding the towels and TV sound issues will be noted for our housekeeping and maintenance teams to review. Thank you for your insights, as they help us improve future guest experiences.
4.0分
其他
Clean and comfortable
Clean, cool and comfortable. Bathroom is entirely too small unless you’re alone.
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酒店回复: Hello Judy, Thank you for your feedback regarding your recent stay. We're glad to hear you found the room clean, cool, and comfortable. We appreciate your comments about the bathroom size, as guest comfort is important to us. Your insights will be shared to help us understand our guests' preferences better. We hope to welcome you back in the future.
还不错
When we got there she switched our room.. I thought maybe the other room key, the room was cleaned.. but, when we got into the room, the toilet was full, shower curtain pulled back.. all like the room had not been cleaned. I called front desk, no return call. we had been driving through bad weather and ready for bed. Also in the morning, the breakfast dining room, people there without shirts and barefoot.. felt very unclean to us. The bed and shower were nice. The lady at the desk not very welcoming.
Very clean property for our overnight stay. Nice breakfast area to get us on our way in the morning. I would definitely stay there again.
Initial impression on entrance was great. Professional, helpful staff. That quickly changed. Room was clean enough, but had massive amounts of stains on the ceilings. Surrounding area for this hotel is questionable with trashy people and what we would assume to be psychiatric issues (talking, screaming, singing and slapping themselves) walking all hours of the day and night. Night shift staff were sitting outside smoking a joint when we got back to the hotel. We don't care if you do it, just don’t want to walk through it and smell it on ourselves an hour later because it was that much of a stench. We will not be coming back.
I arrived like 1.5 hrs before check in time but they front desk agent allowed me to check in early. All the staff was super freindly and helpful. Breakfast was good, they offered more than just the normal continental breakfast. Lobby was clean, inviting and smelled great. There are a few areas that could use some attention in the room, like the ironing board cover, the hand smudges on the walls and bathroom door frame, lamp shade and sitting chair had lots of stains and smudges on it.
The gym was small but nice. I didnt like that someone was knocking on my door at 930am asking me about checking out or staying over when check out is not until 11am. I did call the front desk about and the guy was super apologetic even when i was checking out out he was very nice, smiling and apologizing. The new general manager was there and apologized for the incident as well. All in all it was a pleasent stay and I'd stay there again.
Room 121 Smelled Like Gym Socks
The hotel looked clean overall but our room 121 smelled like stinky gym socks. Breakfast was good. Eggs and sausage. The restaurant 2 minutes away was great.
Pillows are terrible everything else great
Everything was clean. The bed was great. The pillows were absolutely terrible. They were the size of throw pillows and yeah, they were terrible.
Review
It was average. Could have been cleaner and smelled like smoke. Wouldn't eat breakfast there.
Dirty, Dusty, Cob webs and blood splatter stains in ceiling. Towels were damp like they just came out of the washer. TV sound goes in and out. Will not stay here again. And will not recommend this establishment to other people.
Clean and comfortable
Clean, cool and comfortable. Bathroom is entirely too small unless you’re alone.