Our stay was fine overall—nothing fancy, no frills. The property is currently under construction, but the staff was very nice and accommodating, which I truly appreciated.
The main reason for my low rating is the TV service. During our stay, the television went out completely, and we weren’t able to watch anything in the room. In 2025, this feels pretty unacceptable. At the very least, the hotel should have offered a credit or some type of compensation to guests, since this wasn’t an isolated issue but something that affected everyone due to the service outage.
While the staff did a good job, the lack of such a basic amenity really overshadowed the experience.
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酒店回复: We appreciate your stay and sharing your experience. I am very sorry you had issues with your TV service during your stay, and this is clearly not a typical experience for our guests. As we do not control the cable services offered, we do control the guest satisfaction and overall experience. We would love to hear from you and hopefully make this situation more positive to retain your business in the future. Please call the hotel anytime and connect with management on how we can improve your next stay. I hope you have a great week and Safe travels!
3.0分
其他
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This hotel is under renovations in the breakfast area. No hot breakfast until renovations are completed. Booked a king room and got 2 queens. People next to us were very loud all night. Otherwise it was a nice clean and comfortable room
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酒店回复: Thank you for sharing your feedback with us. We truly apologize for the inconveniences you encountered during your stay, particularly with the ongoing renovations, your room assignment, and the noise from neighboring guests.To clarify, the room type booked was listed as a "Standard Room," which includes either a king or two queen beds based on availability at check-in. Unfortunately, no king rooms were available at the time of your arrival, and we apologize for any confusion this may have caused. We appreciate you bringing this to our attention and will continue working to make this clearer during the booking process.Regarding the noise, we're sorry for the disruption. Please know that our front desk team is available 24/7 and happy to assist in ensuring a quiet and comfortable environment for all guests.We're glad to hear that you found the room clean and comfortable, and we hope to welcome you back once renovations are complete. Thank you again for your comments, and safe travels!
4.0分
情侣出游
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The room we reserved was very large. The pool was nice. The breakfast was only prepackaged food. One day our bed was not made which was annoying since I even told the housekeeper that we were leaving and she could do our room.
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酒店回复: Thank you for staying with us and sharing your experience. I apologized that you had issues with housekeeping during your stay. I will make sure your comments are shared with the management team to avoid this issue going forward. We hope to see you again on your next trip to Carbondale. Safe travels!
5.0分
其他
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Nice clean stay
First time I was given packaged gluten free options. Kudos for that! They do not have first floor rooms but was able to put me near the elevator. I was not happy my roon was not cleaned daily and I had to get new towels when I returned but I would definitely recommend
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酒店回复: We appreciate your review and apologize about the daily room service. I will pass along your feedback to housekeeping to make the appropriate adjustments if necessary and hope we get to see you again in the future. Thank you for staying with us! Safe Travels!
3.0分
其他
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The breakfast wasn’t much of anything and no one was monitoring it so they were out of everything we wanted. The lights on the smoke detectors were very bright as well.
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酒店回复: Hi Alexis,Thank you for sharing your experience, we apologize your experience with breakfast was not pleasant. Moving forward our breakfast will be stocked. Also, we're working on ways to dim the lights on the smoke detector. Thank you for staying with us!
5.0分
其他
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When booking online sometimes you never know what you’re going to get until you get there. We went so we could stay close to Southern Illinois University. It was great location and it was clean. The staff was friendly, but the only thing I honestly was looking for was cleanliness.
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酒店回复: We are so happy you had a clean, comfortable stay with us! We hope to see you again in the near future. Go Dawgs!
5.0分
其他
Awesome all I can say
Amazing stay, quiet and safe location. Minutes from Walker’s Bluff
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酒店回复: Thank you, Jason! We appreciate your feedback and hope we see you again soon! Safe Travels!
5.0分
情侣出游
Check-in staff was amazing ! Super friendly and helpful with suggestions where to find food.
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酒店回复: We appreciate your amazing review, and we hope to see you again soon! Safe Travels!
5.0分
其他
A great place to stay.
The room was awesome. The service was excellent.
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酒店回复: John, Thank you for your amazing review! We hope you come back and see us again. Safe travels!
3.0分
其他
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We were disappointed in all the noises you can hear from neighboring rooms. Toilet, sink and shower are all very loud. Not much of a breakfast. Have stayed in holiday inns before and have had much better breakfasts. Expected a bit more for $200.00 per night! Expensive
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the noise issues you encountered from neighboring rooms, as well as your disappointment with our breakfast offerings. We understand how frustrating this can be, especially when expectations are not met at a higher price point.We are currently undergoing renovations, which include plans to enhance both the overall guest experience and our breakfast service. A significantly improved breakfast selection will be available soon, and we hope this will make a positive difference for our future guests.We truly appreciate your comments and your past loyalty to Holiday Inn. We hope you’ll consider giving us another chance to provide the quality and comfort you’ve come to expect.
Nice Staff, but no TV service -disappointing
Our stay was fine overall—nothing fancy, no frills. The property is currently under construction, but the staff was very nice and accommodating, which I truly appreciated.
The main reason for my low rating is the TV service. During our stay, the television went out completely, and we weren’t able to watch anything in the room. In 2025, this feels pretty unacceptable. At the very least, the hotel should have offered a credit or some type of compensation to guests, since this wasn’t an isolated issue but something that affected everyone due to the service outage.
While the staff did a good job, the lack of such a basic amenity really overshadowed the experience.
This hotel is under renovations in the breakfast area. No hot breakfast until renovations are completed. Booked a king room and got 2 queens. People next to us were very loud all night. Otherwise it was a nice clean and comfortable room
The room we reserved was very large. The pool was nice. The breakfast was only prepackaged food. One day our bed was not made which was annoying since I even told the housekeeper that we were leaving and she could do our room.
Nice clean stay
First time I was given packaged gluten free options. Kudos for that! They do not have first floor rooms but was able to put me near the elevator. I was not happy my roon was not cleaned daily and I had to get new towels when I returned but I would definitely recommend
The breakfast wasn’t much of anything and no one was monitoring it so they were out of everything we wanted. The lights on the smoke detectors were very bright as well.
When booking online sometimes you never know what you’re going to get until you get there. We went so we could stay close to Southern Illinois University. It was great location and it was clean. The staff was friendly, but the only thing I honestly was looking for was cleanliness.
Awesome all I can say
Amazing stay, quiet and safe location. Minutes from Walker’s Bluff
Check-in staff was amazing ! Super friendly and helpful with suggestions where to find food.
A great place to stay.
The room was awesome. The service was excellent.
We were disappointed in all the noises you can hear from neighboring rooms. Toilet, sink and shower are all very loud. Not much of a breakfast. Have stayed in holiday inns before and have had much better breakfasts. Expected a bit more for $200.00 per night! Expensive