The staff was welcoming! The hotel was undergoing a needed remodeling so things were a little untidy. The complimentary breakfast offerings were adequate.
2.0分
家庭亲子
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Room looks like it has gotten a partial,shotty renovation. Couch in the room is disgusting, room is sort of clean, hair in the bathtub. Bed seems clean. No cancelations, so we're stuck with it. Won't stay here again. Stay somewhere else! Not good!
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酒店回复: Hi Travelingbks, Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the Holiday Inn Express & Suites Gonzales. We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We ensure that our hotels are always clean, and I've shared your feedback with our hotel management so that our housekeeping team can take the necessary steps to address your comments for us to improve and deliver exceptional hospitality. We’re excited for your next stay with us. Kind regards, Dhalzin D. Case Manager IHG Hotels & Resorts Service
5.0分
朋友出游
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Room was very clean. Be sure to let the front desk know you want your room cleaned or it will not get cleaned. Staff were very pleasant. Breakfast was good but not enough.
5.0分
商务出差
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Great Stay
We had trouble getting the TV to work. Edward came and tried and determined one of the remotes had dead batteries. He replaced them and it fixed the problem.
5.0分
家庭亲子
The staff is very friendly and helpful and the room was nice and comfortable and clean. Always enjoy the breakfast at Holiday inn
4.0分
家庭亲子
Great bed, clean room, very quiet. A little dated. Good breakfast and helpful staff
2.0分
家庭亲子
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As soon as we got to our room we noticed food on the walls, desks, and headboard of the bed. The sheets and pillow cases on both beds were dirty. The bathtub was full of hair and what i’m hoping was dirt and not feces… I went to the front desk and instead of getting us a new room they had the house keeper come in and wipe everything down with a wet rag and spray Febreze. i will not be staying here again and i would not recommend this hotel to anyone.
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酒店回复: Hello Abigail B, It's always a delight for us to host your stays. We appreciate you choosing the IHG Hotels and Resorts as your travel partner. Thank you for being one of our valued guests and sharing your experience. We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in Hospitality, Ronald R. Case Manager IHG Hotels and Resorts Service
1.0分
情侣出游
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was given a room that the door would not lock, the door would open by pushing on it. when notified the front desk, the comment was we had not had previous complaints about that room. then called the owner / general manager and his response was take or leave it. it was a small town with a large event, everything was sold out. my wife and I were both bit by spiders or bugs there. there was not hot water, luke warm at best. bathroom/shower barely functioning. you would be better off sleeping in your truck on the side of the road that stay at this property
2.0分
其他
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Broken Elevator
I think that every time we book at the Holiday Inn there's always something not working or broken. The elevator was out of order at this Holiday Inn as well as others we've booked. The rooms were descent and the view was of the hotel next to us and a portion of the highway and city.
The staff was welcoming! The hotel was undergoing a needed remodeling so things were a little untidy. The complimentary breakfast offerings were adequate.
Room looks like it has gotten a partial,shotty renovation. Couch in the room is disgusting, room is sort of clean, hair in the bathtub. Bed seems clean. No cancelations, so we're stuck with it. Won't stay here again. Stay somewhere else! Not good!
Room was very clean. Be sure to let the front desk know you want your room cleaned or it will not get cleaned. Staff were very pleasant. Breakfast was good but not enough.
Great Stay
We had trouble getting the TV to work. Edward came and tried and determined one of the remotes had dead batteries. He replaced them and it fixed the problem.
The staff is very friendly and helpful and the room was nice and comfortable and clean. Always enjoy the breakfast at Holiday inn
Great bed, clean room, very quiet. A little dated. Good breakfast and helpful staff
As soon as we got to our room we noticed food on the walls, desks, and headboard of the bed. The sheets and pillow cases on both beds were dirty. The bathtub was full of hair and what i’m hoping was dirt and not feces… I went to the front desk and instead of getting us a new room they had the house keeper come in and wipe everything down with a wet rag and spray Febreze. i will not be staying here again and i would not recommend this hotel to anyone.
was given a room that the door would not lock, the door would open by pushing on it. when notified the front desk, the comment was we had not had previous complaints about that room. then called the owner / general manager and his response was take or leave it. it was a small town with a large event, everything was sold out. my wife and I were both bit by spiders or bugs there. there was not hot water, luke warm at best. bathroom/shower barely functioning. you would be better off sleeping in your truck on the side of the road that stay at this property
Broken Elevator
I think that every time we book at the Holiday Inn there's always something not working or broken. The elevator was out of order at this Holiday Inn as well as others we've booked. The rooms were descent and the view was of the hotel next to us and a portion of the highway and city.
We love staying ag the holiday inn