酒店回复: Hello Veun, We appreciate you taking the time to share your feedback with us. If you would like to discuss your experience further, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.
3.0分
其他
Upon arrival, our room was very humid and the bathroom smelled moldy. The bathroom had visible dirt.
This did not live up to what I expect from a Holiday Inn.
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酒店回复: Hello Neil,Thank you for your feedback regarding your recent stay. We appreciate you bringing these concerns to our attention. Cleanliness and comfort are priorities for us, and we will ensure your comments are shared with the relevant team to improve our guest experience. We hope you enjoyed other aspects of your trip and appreciate you choosing our hotel for your stay.
1.0分
其他
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Ratting out guests who make complaints.
Our toddler was acting up and we had several noise complaints called on our room. I get it and own that. What was infuriating was that the staff called and pointed out the rooms that had complained. In today’s age of retribution and retaliation, it was shocking that the hotel would point out who had called in and complained against other guests especially when expectations would be that this would be anonymous.
If this is standard operating procedure for Holiday Inn Express to “out” people like this, I fear for the safety of future guests.
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酒店回复: Hello Dan,Thank you for sharing your experience. We prioritize guest comfort and safety, and we understand your concerns regarding the handling of noise complaints. While our staff aims to maintain a peaceful environment, we recognize that discretion is important in these situations. Your feedback helps us to evaluate our procedures and improve guest interactions in the future. We appreciate your comments and hope you consider visiting us again to experience our commitment to service and hospitality.
1.0分
其他
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Don’t stay in room 221. Complained about bed vibrating so much we could not go to sleep. They said it was the air conditioning below our room. No other rooms available so we left close to midnight to check into another hotel. ******* had to fight to get out money back which they did although we didn’t get $25 deposit back. YET
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酒店回复: Hello Rick,Thank you for sharing your experience. We understand how important a good night's sleep is and we regret that your stay did not meet expectations. Your feedback regarding the noise in room 221 has been noted, and we will ensure it is looked into for future guests. We appreciate you bringing this to our attention and hope that your future travels are much more enjoyable.
5.0分
家庭亲子
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Nice part of town. Safe for families. Some shopping and restaurants within walking distance. Free breakfast is always appreciated when you have a family, makes mornings easier. I would stay here again.
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酒店回复: Hello Richard,Thank you for your feedback! We're glad to hear that you enjoyed our convenient location and family-friendly amenities, especially the free breakfast. It's wonderful to know that we made your stay easier and more enjoyable. We look forward to welcoming you and your family back on your next visit. Safe travels!
5.0分
家庭亲子
As I get older my requirements change. This checks all the boxes for me. Clean, safe, comfortable, friendly, easily accessible. The family enjoyed breakfast.
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酒店回复: Hello Alecia,Thank you for sharing your positive experience with us. We’re delighted to hear that our hotel met your evolving needs and that you enjoyed a clean, safe, and comfortable stay along with a friendly atmosphere. It's wonderful that your family had a great time at breakfast. We hope to welcome you back on your next visit!
4.0分
其他
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Clean hotel!
The hotel was very clean, with our room being touched up each day. The only negative was our noisy neighbors both beside us and above us. A different choice of pillows would also be nice as the pillows in our room were too full and fluffy. It would have been nice to have a couple that were not so fluffy, but more firm. Otherwise our room was great!
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酒店回复: Hello Jeff,Thank you for your feedback on your recent stay. We're glad to hear that you appreciated the cleanliness of the hotel and the daily room service. Your comments regarding noise from neighbors and pillow options are valued and will be considered as we continuously strive to enhance our guests' experience. We hope to welcome you back in the future for an even better stay!
5.0分
家庭亲子
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Nice property for our one night stay visiting family. I am surprised the property is not at least a three star on *******. Clean and comfortable rooms and hotel common areas. We would stay again.
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酒店回复: Hello Michael,Thank you for your feedback! We're glad to hear you found our property clean and comfortable for your stay. Your insights about our ratings on platforms like ******* are appreciated and will be considered for future reviews. We look forward to welcoming you back on your next visit to the area, where we hope to provide an even better experience.
5.0分
其他
It was a great stay with a clean room, comfortable beds, and a lovely breakfast! The welcome gift was nice too!
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酒店回复: Hello Kimberly,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the clean room, comfortable beds, and the lovely breakfast. It's always great to know that our welcome gift added to your stay. We appreciate your feedback and hope to welcome you back for another wonderful visit in the future!
5.0分
其他
Comfortable and safe stay
Very comfortable beddings and pillows. The area is very safe and convenient. Nice hot breakfast. Excellent stay for our family!
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酒店回复: Hello Brian,Thank you for sharing your positive experience! We're delighted to hear that you and your family enjoyed the comfortable bedding, convenient location, and hot breakfast. Your feedback is important to us, and we look forward to welcoming you back for another excellent stay in the future. We hope your next visit is just as enjoyable!
没有意见
Upon arrival, our room was very humid and the bathroom smelled moldy. The bathroom had visible dirt.
This did not live up to what I expect from a Holiday Inn.
Ratting out guests who make complaints.
Our toddler was acting up and we had several noise complaints called on our room. I get it and own that. What was infuriating was that the staff called and pointed out the rooms that had complained. In today’s age of retribution and retaliation, it was shocking that the hotel would point out who had called in and complained against other guests especially when expectations would be that this would be anonymous.
If this is standard operating procedure for Holiday Inn Express to “out” people like this, I fear for the safety of future guests.
Don’t stay in room 221. Complained about bed vibrating so much we could not go to sleep. They said it was the air conditioning below our room. No other rooms available so we left close to midnight to check into another hotel. ******* had to fight to get out money back which they did although we didn’t get $25 deposit back. YET
Nice part of town. Safe for families. Some shopping and restaurants within walking distance. Free breakfast is always appreciated when you have a family, makes mornings easier. I would stay here again.
As I get older my requirements change. This checks all the boxes for me. Clean, safe, comfortable, friendly, easily accessible. The family enjoyed breakfast.
Clean hotel!
The hotel was very clean, with our room being touched up each day. The only negative was our noisy neighbors both beside us and above us. A different choice of pillows would also be nice as the pillows in our room were too full and fluffy. It would have been nice to have a couple that were not so fluffy, but more firm. Otherwise our room was great!
Nice property for our one night stay visiting family. I am surprised the property is not at least a three star on *******. Clean and comfortable rooms and hotel common areas. We would stay again.
It was a great stay with a clean room, comfortable beds, and a lovely breakfast! The welcome gift was nice too!
Comfortable and safe stay
Very comfortable beddings and pillows. The area is very safe and convenient. Nice hot breakfast. Excellent stay for our family!