Decently clean room, friendly staff. Was a short stay for myself, so didn’t really get to indulge in the breakfast or any other amenities the hotel had to offer, but I was very satisfied with my stay.
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酒店回复: Hello Chelsea,Thank you for taking the time to share your experience! We're glad to hear that you found your room clean and our staff friendly. We hope on your next visit, you'll have the opportunity to enjoy our breakfast and other amenities fully. Your feedback is valuable to us, and we look forward to welcoming you back soon!
5.0分
家庭亲子
Cleanliness. Attentive staff- we needed bedding for the hideaway couch and they got all the bedding up quickly.
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酒店回复: Hello Katrina,Thank you for highlighting the attentiveness of our staff and their prompt service in providing bedding for your stay. We strive to maintain high standards of cleanliness and appreciate your feedback. Your experience is important to us, and we will certainly share your comments with the team. We hope to welcome you back in the future for an even more enjoyable stay.
4.0分
其他
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The breakfast.
Menu was very fresh. Parking was very easy. The problem was noise at night due to road construction. The backward operation of vehicles beep beep beeping woke me several times during the night i wore earplugs the second and third night and that mitigated the noise but found it very uncomfortable..
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酒店回复: Hello CHARLES,Thank you for sharing your insights regarding your recent stay. We're pleased to hear you enjoyed our fresh breakfast and found parking convenient. We're always striving for a comfortable experience, and we appreciate your feedback about the construction noise. Your input is valuable and will help us in considering improvements for future guests. We hope to welcome you back for a more restful stay.
4.0分
其他
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Nice overall except for a couple on things: 1) elevator broken so had to walk the stairs for the two day weekend, 2) room only had one set of towels (overheard others at breakfast who had same issue), 3) hotel was not very full but yet had loud neighbors placed next to our room - why?
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酒店回复: Hello brian,Thank you for your feedback regarding your recent stay. We appreciate your comments on the elevator, the towels in your room, and the noise disturbance. Guest experiences are important to us, and your insights will be noted for future improvements. We hope you had an enjoyable weekend overall, and we value your input as we strive to enhance our guest experience.
5.0分
情侣出游
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We were pleased with our stay and thought the breakfast options were better than other hotels we’ve stayed at the past few months.
We will definitely book more stays at this location in the future.
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酒店回复: Hello Nancy,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the breakfast options and had a pleasant stay. Your feedback is valuable, and we look forward to welcoming you back on your future visits. We appreciate your loyalty and hope your next stay will be just as enjoyable!
5.0分
家庭亲子
The staff was courteous and the hotel was in a great location. We will stay there again.
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酒店回复: Hello Kelly,Thank you for your positive feedback! We're delighted to hear that you found our staff courteous and our location appealing. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. Safe travels until then!
3.0分
其他
Upon arrival, our room was very humid and the bathroom smelled moldy. The bathroom had visible dirt.
This did not live up to what I expect from a Holiday Inn.
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酒店回复: Hello Neil,Thank you for your feedback regarding your recent stay. We appreciate you bringing these concerns to our attention. Cleanliness and comfort are priorities for us, and we will ensure your comments are shared with the relevant team to improve our guest experience. We hope you enjoyed other aspects of your trip and appreciate you choosing our hotel for your stay.
1.0分
其他
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Ratting out guests who make complaints.
Our toddler was acting up and we had several noise complaints called on our room. I get it and own that. What was infuriating was that the staff called and pointed out the rooms that had complained. In today’s age of retribution and retaliation, it was shocking that the hotel would point out who had called in and complained against other guests especially when expectations would be that this would be anonymous.
If this is standard operating procedure for Holiday Inn Express to “out” people like this, I fear for the safety of future guests.
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酒店回复: Hello Dan,Thank you for sharing your experience. We prioritize guest comfort and safety, and we understand your concerns regarding the handling of noise complaints. While our staff aims to maintain a peaceful environment, we recognize that discretion is important in these situations. Your feedback helps us to evaluate our procedures and improve guest interactions in the future. We appreciate your comments and hope you consider visiting us again to experience our commitment to service and hospitality.
1.0分
其他
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Don’t stay in room 221. Complained about bed vibrating so much we could not go to sleep. They said it was the air conditioning below our room. No other rooms available so we left close to midnight to check into another hotel. ******* had to fight to get out money back which they did although we didn’t get $25 deposit back. YET
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酒店回复: Hello Rick,Thank you for sharing your experience. We understand how important a good night's sleep is and we regret that your stay did not meet expectations. Your feedback regarding the noise in room 221 has been noted, and we will ensure it is looked into for future guests. We appreciate you bringing this to our attention and hope that your future travels are much more enjoyable.
5.0分
家庭亲子
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Nice part of town. Safe for families. Some shopping and restaurants within walking distance. Free breakfast is always appreciated when you have a family, makes mornings easier. I would stay here again.
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酒店回复: Hello Richard,Thank you for your feedback! We're glad to hear that you enjoyed our convenient location and family-friendly amenities, especially the free breakfast. It's wonderful to know that we made your stay easier and more enjoyable. We look forward to welcoming you and your family back on your next visit. Safe travels!
Decently clean room, friendly staff. Was a short stay for myself, so didn’t really get to indulge in the breakfast or any other amenities the hotel had to offer, but I was very satisfied with my stay.
Cleanliness. Attentive staff- we needed bedding for the hideaway couch and they got all the bedding up quickly.
The breakfast.
Menu was very fresh. Parking was very easy. The problem was noise at night due to road construction. The backward operation of vehicles beep beep beeping woke me several times during the night i wore earplugs the second and third night and that mitigated the noise but found it very uncomfortable..
Nice overall except for a couple on things: 1) elevator broken so had to walk the stairs for the two day weekend, 2) room only had one set of towels (overheard others at breakfast who had same issue), 3) hotel was not very full but yet had loud neighbors placed next to our room - why?
We were pleased with our stay and thought the breakfast options were better than other hotels we’ve stayed at the past few months.
We will definitely book more stays at this location in the future.
The staff was courteous and the hotel was in a great location. We will stay there again.
Upon arrival, our room was very humid and the bathroom smelled moldy. The bathroom had visible dirt.
This did not live up to what I expect from a Holiday Inn.
Ratting out guests who make complaints.
Our toddler was acting up and we had several noise complaints called on our room. I get it and own that. What was infuriating was that the staff called and pointed out the rooms that had complained. In today’s age of retribution and retaliation, it was shocking that the hotel would point out who had called in and complained against other guests especially when expectations would be that this would be anonymous.
If this is standard operating procedure for Holiday Inn Express to “out” people like this, I fear for the safety of future guests.
Don’t stay in room 221. Complained about bed vibrating so much we could not go to sleep. They said it was the air conditioning below our room. No other rooms available so we left close to midnight to check into another hotel. ******* had to fight to get out money back which they did although we didn’t get $25 deposit back. YET
Nice part of town. Safe for families. Some shopping and restaurants within walking distance. Free breakfast is always appreciated when you have a family, makes mornings easier. I would stay here again.