酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us following your recent stay at Sofitel Winter Palace Luxor. We sincerely apologize for the disappointing experience you encountered during your stay with us, Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Rest assured, your comments have been shared with our team for immediate attention and improvement. We value your feedback as it helps us to enhance our offerings and ensure that every guest enjoys a memorable stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Sincerely,Wessam FarahGuest Experience Manager
酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
4.2分
园景高级双床房
朋友出游
位置很好。设施有些旧，不值得这个价钱
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酒店回复: Dear Valued Guest, Thank you for your review of our hotel! Please note that the hotel is planned to have a renovation soon to be in line with our Guest's expectations. Thank you for sharing your experience and we hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us following your recent stay at Sofitel Winter Palace Luxor. We sincerely apologize for the disappointing experience you encountered during your stay with us, Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Rest assured, your comments have been shared with our team for immediate attention and improvement. We value your feedback as it helps us to enhance our offerings and ensure that every guest enjoys a memorable stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Sincerely,Wessam FarahGuest Experience Manager
总体超出预期！
1.很贵族气质的酒店，设施虽然不算新，但是很干净、整洁；
2.电梯很有特色，复古！
3.花园装饰、设计用心，彰显品味，花园里面除了香气扑鼻的印度茉莉花，巨大的仙人掌外，竟然还有孔雀、火烈鸟；
4.早餐超值，食材新鲜、种类多，工作人员热情；热拿铁是埃及之旅喝过最好的拿铁！
5.晚上的香槟很棒，一定要尝试！
是一家有历史底蕴的酒店。从整体设计、装修风格到服务气质，仿佛回到19世纪末的欧洲美好时代。风格奢华典雅，侍者具有体面的礼貌与分寸感。住在面对尼罗河房间，日出日落，美景如画。在卢克索每天忙着看东西两岸的神庙陵墓，但抽出一小时在酒店内探索一番，或是泳池小憩后，六点左右在酒店观赏落日，也是很美好的体验。ps:早点出门，走到卢克索神庙7分钟，赶在开门可享受神庙包场游。看完正好回酒店早餐～
1️⃣ 我预定的是尼罗河景房，不是基础房型，但是酒店隔音太差，几乎一晚上没睡。办入住也没有提前告知，如果提前告知我会考虑换园景房。前面几天我在别的酒店也住的类似尼罗河景房，但是完全不会影响休息，只能说明硬件设施太差。和售卖价格不成正比。
2️⃣ 晚上断电，连续断电4-5次，酒店没有做出任何回应，我投诉后，酒店也只是退10%，对于这种情况，我完全不能接受。
3️⃣房间面积也偏小，洗护等和老瀑布都是一样的，但是面积实在太小。
4️⃣服务太一般，搬运行李也根本不主动，需要我们要求才会帮我们拿。
5️⃣ 早餐种类不多，餐厅也偏小。
整体体验下来都不是很好，如果前面住过类似酒店或者尼罗河观景的，其实可以不用住这家。
酒店房间虽然有点老，但在卢克索算挺不错的。酒店给升级了豪华房型，房间非常大，大落地窗非常好看。公区很漂亮，满满历史感。room service很方便，果汁很新鲜，每天喝两杯都不够。餐饮就是正常的西餐，在埃及算比较好吃的了
阿斯旺住了老瀑布，所以还是多留了一天在卢克索定了冬宫没选冬季，更古老的感觉，房间不大，不过整体维护的还可以，花园确实很漂亮，尼罗河景虽然没阿斯旺好看，不过也还可以，带孩子没加钱，早饭味道还可以种类也算丰富，比较适应白人饭，好多房间在装修，可能之后会更好，酒店换钱也方便，推荐住一晚体验一下，去神庙也挺近
去卢克索游玩时入住的酒店，非常具有历史感和年代感，地理位置优越，紧邻尼罗河和神庙，餐厅里面食物种类较多，服务也很棒。
古老而美丽的酒店， 免费升级了套房，在奢华的客厅里里坐享尼罗河日出日落美景。 各项服务也很好，满意！
位置很好。设施有些旧，不值得这个价钱
卢克索历史悠久的酒店。有很多名人入住过。据说阿加莎克莉丝汀就是在这个酒店写出了尼罗河上的惨案。酒店出来就很热闹，有很多饭店。
这是我入住的最差劲的国际五星级酒店没有之一！
这间酒店1886年由埃及总督修建而成 1977年改造为酒店，带着奢华的血液而生，但服务确实十分差劲！
酒店历史悠久硬件有些老旧可以理解
但是软件服务上实在是差劲
酒店入住时房间内最基本的牙刷和刮胡刀没有
下午去神庙玩儿了半天傍晚回来依旧没有补上
第二天依旧未及时补齐，直到我到前台询问后才给送达，房间卫生服务同样差劲，离开时什么样子回来依旧，鞋子没有摆正，衣服也没有整理，水的补给也不够，床单上还有未知黑棉絮。整个入住体验简直是垃圾至极，并且能够感受到赤裸裸的华人歧视，以后绝不会再来一次！以后也绝不会再入住索菲特品牌酒店