We stay here every time we come to Marquette and have never had a bad experience! The staff is always friendly, the rooms have always been clean, and it’s always been quiet throughout the night. We won’t stay anywhere else!
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酒店回复: Thank you so much for the perfect 10/10! We’re thrilled to hear that you choose to stay with us every time you’re in Marquette and that we’ve consistently provided a clean, quiet, and welcoming experience. Your kind words mean a lot to our team, and we can’t wait to welcome you back on your next visit!Warm regards,Amber GiddingsFront Desk Manager
3.0分
其他
A deficient building
I heard every toilet flush in every room beside and above me - a defective building makes for a poor night’s sleep
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear the noise from neighboring rooms impacted your stay — we understand how important a good night’s sleep is. Your comments will be shared with our team as we continue to look for ways to improve guest comfort. We appreciate your honest feedback and hope you’ll give us another opportunity in the future.Warm regards,Amber GiddingsFront Desk Manager
5.0分
家庭亲子
Staff extremely helpful and nice. Restaurant was great. Staff at restaurant went out of their way. Great stay.
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酒店回复: Thank you so much for the perfect 10/10! We’re thrilled to hear our front desk and restaurant teams went out of their way to make your stay enjoyable. Your kind words mean a lot, and we can’t wait to welcome you back for another great visit!Warm regards,Amber GiddingsFront Desk Manager
5.0分
家庭亲子
Clean and tastefully decorated room and lobby, with a beautiful pool area that includes pool, hot tub and sauna..
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酒店回复: Thank you for sharing your experience! We’re so glad you enjoyed our clean, tastefully decorated rooms and lobby, as well as our pool, hot tub, and sauna area. We appreciate your kind words and look forward to welcoming you back for another relaxing stay!Warm regards,Amber GiddingsFront Desk Manager
1.0分
家庭亲子
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Our room smelled like auto exhaust. I notified the front desk and we left for dinner so they could fix it. When I came back to the room after dinner I smelled the same odor. Nothing had changed. It was making my family nauseous and we could not stay there. I asked the front desk to provide us a different room but they said they were full. I asked for a refund since we could not stay in that room. Since I got the room (and paid for it) through *******, I was told I had to go thru ******* for a refund. This problem is on the hotel. This problem left my family scrambling to find a different place to stay late at night. I am furious at this outcome and do not plan to stay at another Holiday Inn.
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酒店回复: Thank you for sharing your experience. I am very sorry for the issue with your room and the inconvenience it caused you and your family — I completely understand how frustrating that must have been, especially late at night. I’m glad our team was able to provide a full refund promptly once management was notified. Your feedback is important, and we will continue working to prevent situations like this in the future. We truly appreciate you taking the time to share your experience.Warm regards,Amber GiddingsFront Desk Manager
5.0分
其他
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One night stay
After a week in a non air conditioned cabin we stopped here on the way home. We swam in the pool, had a few drinks in the bar, ate dinner and relaxed in the highly air conditioned room for the evening. It was exactly what we wanted.
3.0分
其他
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No Fire Sprinkler System
I was shocked to discover that this hotel---altho apparently renovated recently, is not provided with a fire sproinkler system I would NEVER have booked this hotel had I known that. A fire in a hotel is realy scary and dangerous I cant beleive that the hotel was not retrofitted to to include this essential life safety sprinkler system when it was renovated. Shame on local fire authorities for NOT requiring a sprinkler system as part of the renovation
2.0分
家庭亲子
No working elevators, best benefit is breakfast, somehow this was not included with my stay!
5.0分
家庭亲子
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We have stayed twice at this hotel. Both times was fantastic. The hotel staff were absolutely amazing and helpful. We enjoyed a wonderful dinner at the on site restaurant. The table had a fantastic view of the back garden and grounds. The pool was very refreshing and large. Our room on the fifth floor was excellent. The room was Comfortable, updated and
super clean.
5.0分
家庭亲子
The hotel was beautiful, clean and staff so helpful and friendly. Would definitely return and recommend to family/friends.
We stay here every time we come to Marquette and have never had a bad experience! The staff is always friendly, the rooms have always been clean, and it’s always been quiet throughout the night. We won’t stay anywhere else!
A deficient building
I heard every toilet flush in every room beside and above me - a defective building makes for a poor night’s sleep
Staff extremely helpful and nice. Restaurant was great. Staff at restaurant went out of their way. Great stay.
Clean and tastefully decorated room and lobby, with a beautiful pool area that includes pool, hot tub and sauna..
Our room smelled like auto exhaust. I notified the front desk and we left for dinner so they could fix it. When I came back to the room after dinner I smelled the same odor. Nothing had changed. It was making my family nauseous and we could not stay there. I asked the front desk to provide us a different room but they said they were full. I asked for a refund since we could not stay in that room. Since I got the room (and paid for it) through *******, I was told I had to go thru ******* for a refund. This problem is on the hotel. This problem left my family scrambling to find a different place to stay late at night. I am furious at this outcome and do not plan to stay at another Holiday Inn.
One night stay
After a week in a non air conditioned cabin we stopped here on the way home. We swam in the pool, had a few drinks in the bar, ate dinner and relaxed in the highly air conditioned room for the evening. It was exactly what we wanted.
No Fire Sprinkler System
I was shocked to discover that this hotel---altho apparently renovated recently, is not provided with a fire sproinkler system I would NEVER have booked this hotel had I known that. A fire in a hotel is realy scary and dangerous I cant beleive that the hotel was not retrofitted to to include this essential life safety sprinkler system when it was renovated. Shame on local fire authorities for NOT requiring a sprinkler system as part of the renovation
No working elevators, best benefit is breakfast, somehow this was not included with my stay!
We have stayed twice at this hotel. Both times was fantastic. The hotel staff were absolutely amazing and helpful. We enjoyed a wonderful dinner at the on site restaurant. The table had a fantastic view of the back garden and grounds. The pool was very refreshing and large. Our room on the fifth floor was excellent. The room was Comfortable, updated and
super clean.
The hotel was beautiful, clean and staff so helpful and friendly. Would definitely return and recommend to family/friends.