酒店回复: Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
5.0分
家庭亲子
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Stayed 2 night- family of 4. My kids enjoyed the pool, spent 3 hours each night (2 day stay). My husband and I enjoyed quiet time in the back of the property while the kids slept. Drinks were amazing!
5.0分
其他
I had a very nice stay. The staff is extremely friendly and the room was clean and comfortable
5.0分
商务出差
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A great night sleep
Great food and lounging opportunities, but I slept. I needed a good night sleep and this was perfect. The bed was comfy, the room was dark and quiet - and when I had to rise, I was ready for a new day. Thank you!
2.0分
其他
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Bath soap was empty, but quickly replenished by staff
Food was on the carpet/floor when we arrived, which was discovered when moving an ottoman
Staff was nice
Room was nice
Not likely to stay again based off food being on floor, like staff did not clean or is too lazy to move furniture to vacuum entirely
2.0分
商务出差
it was very clean, but very disappointed. I did not sleep because all I get here was the traffic for Route 78 right by my room.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team.I hope you choose to stay with us again when your travels bring you back to the area.
2.0分
家庭亲子
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I have stayed in this courtyard at Lebanon 2 other times and was not displeased, this time I was very displeased. Stain on the couch, stain on a blanket, freezer in refrigerator not working, door handle to bathroom does not lock. Fan does not work in bathroom, and cleaning lady vacuuming room next to us at 12:30am
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
1.0分
家庭亲子
Freezer did nit work. Bathroom door didnot lock, bathroom fan didnot work, small trash can, cleaning room next to us at 1230am
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the in charge to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.
5.0分
情侣出游
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Perfect for a short stay with the dogs while we were moving from the area. I had some trouble with the printer in the business center, and Nina Cunha was super helpful in getting my small print job done.
没有冰箱。没有微波炉。早餐要收费。晚餐吃冷冻汉堡？我不推荐。
他们不打扫房间，他们没有足够的工作人员。我们住了 4 个晚上，其中 3 个晚上他们都没有打扫房间，即使我们要求他们打扫。
Stayed 2 night- family of 4. My kids enjoyed the pool, spent 3 hours each night (2 day stay). My husband and I enjoyed quiet time in the back of the property while the kids slept. Drinks were amazing!
I had a very nice stay. The staff is extremely friendly and the room was clean and comfortable
A great night sleep
Great food and lounging opportunities, but I slept. I needed a good night sleep and this was perfect. The bed was comfy, the room was dark and quiet - and when I had to rise, I was ready for a new day. Thank you!
Bath soap was empty, but quickly replenished by staff
Food was on the carpet/floor when we arrived, which was discovered when moving an ottoman
Staff was nice
Room was nice
Not likely to stay again based off food being on floor, like staff did not clean or is too lazy to move furniture to vacuum entirely
it was very clean, but very disappointed. I did not sleep because all I get here was the traffic for Route 78 right by my room.
I have stayed in this courtyard at Lebanon 2 other times and was not displeased, this time I was very displeased. Stain on the couch, stain on a blanket, freezer in refrigerator not working, door handle to bathroom does not lock. Fan does not work in bathroom, and cleaning lady vacuuming room next to us at 12:30am
Freezer did nit work. Bathroom door didnot lock, bathroom fan didnot work, small trash can, cleaning room next to us at 1230am
Perfect for a short stay with the dogs while we were moving from the area. I had some trouble with the printer in the business center, and Nina Cunha was super helpful in getting my small print job done.