The staff was very friendly and helpful. I just wish I knew there was construction going on in the facility. The photo did not match the hotel. It was very hard to find. However, the rooms were updated and very nice!
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酒店回复: Dear Jodi, thank you for reviewing our hotel. We apologize for the construction during your stay but we are so, excited to see our new renovation when it is done. We hope you will give us another chance The Candlewood Team
1.0分
家庭亲子
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The hotel was a mess because its under renovation, I can excuse that. The clothes from another customer in the drawers, the filthy bath linens, the uncleaned bathroom floor and general condition of the room was awful. Will not stay there again.
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酒店回复: We sincerely apologize for the condition of your room upon arrival . It appears there was an oversight in our housekeeping process , resulting in unclean linens, clothing left by a previous guest, and a unsatisfactory bathroom condition. Please rest assured that this does not reflect our usual standards. Thank you The Candlewood Team
1.0分
其他
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Kitchen dirty
Coffee cups still had coffee inside
Cups not wrapped
No phone in the room
Had to go down to lobby to get bathroom towels from second floor
Old TV
Issue with air conditioning
1.0分
家庭亲子
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First off I was not told when booking that this property was undergoing a renovation.
Arrived to room and in hallways had a strong fishy smell, probably paint and other chemicals mixed
Room didn't have a trash can, toilet wouldn't flush unless you removed top to "unstick" the lever/plunger.
Curly black little hairs in bathroom, I have light brown straight hair. Lastly body wash btl was empty but empty btl still in carrier. Made many calls and stops to front desk and while they were as good as could be, I would not have booked here if I was told property was a mess
4.0分
其他
Everything was fine. Hotel was clean
Tried to use the gym but it was a mess and everything in there was broken
4.0分
其他
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The location of it behind the other hotel was hard to find there needs to be better signage once you get to the TGI Fridays that the Candlewood is around the back from the main street. It looks like you drive right into Comfort Inn and I got out went into the wrong hotel had to be redirected so better signage
5.0分
情侣出游
our room was great but the current remolding has lead to very messy inside and out.
2.0分
其他
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The room was not very well cleaned, there was debris on the carpet in the bedroom, crumbs on the carpet in the living room, the shower was not clean and there was an unpleasant smell in the room most likely from recent renovations. TV picture was not good.
5.0分
其他
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Relaxing Stay in comfy surroundings
We stayed in the one room suite. It was nice and spacious for the four of us. Nice peninsula table, kitchen was clean had some basic supplies. Stove top, microwave, full size fridge. Bathroom was clean and spacious. King sized bed was comfy, linens were clean. TV in living room and bedroom. Foldout was comfy enough too. Just stayed one night, but we needed the recoup.
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酒店回复: Joseph,Thank you for the great review! We're glad that you enjoyed your stay and hope to see you again.
太棒了
The staff was very friendly and helpful. I just wish I knew there was construction going on in the facility. The photo did not match the hotel. It was very hard to find. However, the rooms were updated and very nice!
The hotel was a mess because its under renovation, I can excuse that. The clothes from another customer in the drawers, the filthy bath linens, the uncleaned bathroom floor and general condition of the room was awful. Will not stay there again.
Kitchen dirty
Coffee cups still had coffee inside
Cups not wrapped
No phone in the room
Had to go down to lobby to get bathroom towels from second floor
Old TV
Issue with air conditioning
First off I was not told when booking that this property was undergoing a renovation.
Arrived to room and in hallways had a strong fishy smell, probably paint and other chemicals mixed
Room didn't have a trash can, toilet wouldn't flush unless you removed top to "unstick" the lever/plunger.
Curly black little hairs in bathroom, I have light brown straight hair. Lastly body wash btl was empty but empty btl still in carrier. Made many calls and stops to front desk and while they were as good as could be, I would not have booked here if I was told property was a mess
Everything was fine. Hotel was clean
Tried to use the gym but it was a mess and everything in there was broken
The location of it behind the other hotel was hard to find there needs to be better signage once you get to the TGI Fridays that the Candlewood is around the back from the main street. It looks like you drive right into Comfort Inn and I got out went into the wrong hotel had to be redirected so better signage
our room was great but the current remolding has lead to very messy inside and out.
The room was not very well cleaned, there was debris on the carpet in the bedroom, crumbs on the carpet in the living room, the shower was not clean and there was an unpleasant smell in the room most likely from recent renovations. TV picture was not good.
Relaxing Stay in comfy surroundings
We stayed in the one room suite. It was nice and spacious for the four of us. Nice peninsula table, kitchen was clean had some basic supplies. Stove top, microwave, full size fridge. Bathroom was clean and spacious. King sized bed was comfy, linens were clean. TV in living room and bedroom. Foldout was comfy enough too. Just stayed one night, but we needed the recoup.