酒店回复: Thank you for staying at Renaissance Cincinnati Downtown! We're glad you found your room immaculately clean and appreciated our convenient location. We also understand the challenges with parking and check-in timing, and your comments will be taken into account as we work to improve. It would be a pleasure to welcome you back for a smoother experience next time.Sincerely, Paul Pisegna - General Manager
酒店回复: We were delighted to welcome you to Renaissance Cincinnati Downtown. It's great to hear you had a positive experience overall and that you appreciated our clean, comfortable, and spacious accommodations, as well as the bathroom amenities available. However, we're sorry for any external noise disturbance you encountered, but we're grateful for your feedback, and we will certainly address this internally. Thank you for your review, and we hope to have the pleasure of your company the next time you're in the area.Sincerely, Paul Pisegna - General Manager
酒店回复: Thank you for your feedback. We apologize for any confusion, and if you are still encountering issues, we encourage you to reach out to our team offline. We hope you enjoyed your overall visit, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Paul Pisegna - General Manager
5.0分
朋友出游
原文
翻译提供方：Google
我的好酒店
展开
酒店回复: Thank you for the great rating. We're glad you had a positive stay and hope to welcome you back again soon.Sincerely,Paul Pisegna - General Manager
5.0分
其他
展开
Beautiful hotel in great location. Standard 2 queen room felt more roomy and airy than most hotel rooms. Beds are very comfortable. Staff were polite. Parking is pricey, but valet service was speedy even on what seemed to be a particularly busy weekend with several weddings, a football game and UC Parents weekend. Would definitely stay again.
展开
酒店回复: Dear Harriet,Thank you for sharing feedback about your stay with us at Renaissance Cincinnati Downtown. We are delighted that we could provide you with comfortable accommodations and polite customer service to go with it. Although you found parking a bit on the pricier side, we are glad that the valet team made it worth the money with their quick service. Our staff will be commended on the performance of their service thanks to your kind words. We are glad that you enjoyed our beautiful location, and we hope to see you again for a future visit!Sincerely, Paul Pisegna - General Manager
5.0分
商务出差
展开
I appreciated that location and easy access to the facility. The valet parking option was a wonderful option and appreciation the 24 hours service. The hotel staff was helpful and welcoming.
展开
酒店回复: Dear Elaine,Thank you for sharing your review. It's great to hear that our convenient location and valet service helped make your stay seamless. Also, knowing that our team contributed to an inviting and supportive atmosphere is truly rewarding. We look forward to welcoming you back to Renaissance Cincinnati Downtown again soon.Sincerely, Paul Pisegna - General Manager
5.0分
其他
展开
Everyone was very friendly. It was a packed hotel. The valet was very busy, but very friendly. The valet manager showed us how we could use our phone map for the trolly around town. That saved so much time. We will stay again and definitely recommend!
展开
酒店回复: Dear Jennifer,Thank you for choosing to stay with us at Renaissance Cincinnati Downtown. Our team is so happy to hear you found their customer service friendly and helpful. We are delighted that our valet manager was able to enhance your visit by showing you how to navigate more easily with the trolley phone map. Thank you for your terrific recommendation, and our team is looking forward to your next stay. Come back soon!Sincerely,Paul Pisegna - General Manager
如果您要观看红人队或孟加拉虎队的比赛，这里位置绝佳。酒店不提供自助停车服务，只能提供代客泊车服务。我们入住时房间还没准备好，所以代客泊车后直接取车很麻烦。房间和酒店都非常干净。我们的视野是隔壁的一栋混凝土砌块建筑，我们无法判断天气是晴天还是阴天。
入住时间过后两小时才有房间
我们去那里玩游戏，时间很赶。入住时他们没有空房间，说已经订满了。他们早就知道了，应该提前安排好。而且，他们告诉我们要排队等房间，结果等得时间短的人就主动过来抢先订到了房间。他们没有系统，想干什么就干什么。我们迟到了，他们却对我们冷漠无情，态度恶劣。
我们的房间宽敞干净，浴室布局舒适，淋浴间内配有洗发水和沐浴露。不过，由于我们的房间靠街，晚上会因为街上摩托车、汽车和卡车的轰鸣声而有点吵。如果有什么办法可以减少街上的噪音，酒店应该这么做。
总的来说，这里真是太棒了，干净整洁。房间非常漂亮，床也很舒服干净。唯一的问题是我们那层楼的人整晚都没睡，而且很吵，早上的洗车服务花了半个小时。不过，这里步行就能到很多活动场所，而且酒店里还有一家餐厅。
房间比我想象的要宽敞舒适。
虽然由于地处市中心，窗外的景色不太好，但附近有一条河边小路，这让我充分利用了时间。
我进出都付了钱，他们又想收我45分钟的费用。说真的，这太丢人了。
我的好酒店
Beautiful hotel in great location. Standard 2 queen room felt more roomy and airy than most hotel rooms. Beds are very comfortable. Staff were polite. Parking is pricey, but valet service was speedy even on what seemed to be a particularly busy weekend with several weddings, a football game and UC Parents weekend. Would definitely stay again.
I appreciated that location and easy access to the facility. The valet parking option was a wonderful option and appreciation the 24 hours service. The hotel staff was helpful and welcoming.
Everyone was very friendly. It was a packed hotel. The valet was very busy, but very friendly. The valet manager showed us how we could use our phone map for the trolly around town. That saved so much time. We will stay again and definitely recommend!