酒店回复: Thank you for staying at Renaissance Cincinnati Downtown! We're glad you found your room immaculately clean and appreciated our convenient location. We also understand the challenges with parking and check-in timing, and your comments will be taken into account as we work to improve. It would be a pleasure to welcome you back for a smoother experience next time.Sincerely, Paul Pisegna - General Manager
酒店回复: We were delighted to welcome you to Renaissance Cincinnati Downtown. It's great to hear you had a positive experience overall and that you appreciated our clean, comfortable, and spacious accommodations, as well as the bathroom amenities available. However, we're sorry for any external noise disturbance you encountered, but we're grateful for your feedback, and we will certainly address this internally. Thank you for your review, and we hope to have the pleasure of your company the next time you're in the area.Sincerely, Paul Pisegna - General Manager
4.0分
其他
原文
翻译提供方：Google
我进出都付了钱，他们又想收我45分钟的费用。说真的，这太丢人了。
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酒店回复: Thank you for your feedback. We apologize for any confusion, and if you are still encountering issues, we encourage you to reach out to our team offline. We hope you enjoyed your overall visit, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Paul Pisegna - General Manager
5.0分
朋友出游
原文
翻译提供方：Google
我的好酒店
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酒店回复: Thank you for the great rating. We're glad you had a positive stay and hope to welcome you back again soon.Sincerely,Paul Pisegna - General Manager
4.0分
其他
The lighting in the room was really low which made it hard to makeup on. Other than that EXCELLENT
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酒店回复: Thank you for sharing your experience with us. It is wonderful to hear that your stay felt excellent overall, and we are glad the visit left such a positive impression. That said, it is disappointing that the lighting in the room made getting ready more challenging, and we will share this with our internal team so it can be handled internally for future improvements. It was a pleasure having you here, and we hope you return soon.Sincerely,Paul Pisegna - General Manager
5.0分
其他
Clean room friendly staff/ Bathrooms need better drainage, slippery, bathroom floods every time you shower needed to drop towels on the floor
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酒店回复: Thank you for joining us at Renaissance Cincinnati Downtown and for sharing your valuable feedback. Our team takes great pride in offering only the best, so while we are delighted you enjoyed our friendly service and spotless accommodations, we are sorry there was a concern with the bathroom. Your comments are being shared with the team to ensure everything is in top-notch condition. We hope to have the pleasure of welcoming you back again.Sincerely, Paul Pisegna - General Manager
5.0分
其他
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Beautiful hotel in great location. Standard 2 queen room felt more roomy and airy than most hotel rooms. Beds are very comfortable. Staff were polite. Parking is pricey, but valet service was speedy even on what seemed to be a particularly busy weekend with several weddings, a football game and UC Parents weekend. Would definitely stay again.
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酒店回复: Dear Harriet,Thank you for sharing feedback about your stay with us at Renaissance Cincinnati Downtown. We are delighted that we could provide you with comfortable accommodations and polite customer service to go with it. Although you found parking a bit on the pricier side, we are glad that the valet team made it worth the money with their quick service. Our staff will be commended on the performance of their service thanks to your kind words. We are glad that you enjoyed our beautiful location, and we hope to see you again for a future visit!Sincerely, Paul Pisegna - General Manager
5.0分
家庭亲子
Room was lovely and very clean, staff was great and the valet service was excellent.
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酒店回复: Thank you for choosing Renaissance Cincinnati Downtown! We're happy to hear you had a seamless stay. We'll pass your compliments along and hope to welcome you back soon. Sincerely, Paul Pisegna - General Manager
5.0分
商务出差
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I appreciated that location and easy access to the facility. The valet parking option was a wonderful option and appreciation the 24 hours service. The hotel staff was helpful and welcoming.
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酒店回复: Dear Elaine,Thank you for sharing your review. It's great to hear that our convenient location and valet service helped make your stay seamless. Also, knowing that our team contributed to an inviting and supportive atmosphere is truly rewarding. We look forward to welcoming you back to Renaissance Cincinnati Downtown again soon.Sincerely, Paul Pisegna - General Manager
如果您要观看红人队或孟加拉虎队的比赛，这里位置绝佳。酒店不提供自助停车服务，只能提供代客泊车服务。我们入住时房间还没准备好，所以代客泊车后直接取车很麻烦。房间和酒店都非常干净。我们的视野是隔壁的一栋混凝土砌块建筑，我们无法判断天气是晴天还是阴天。
入住时间过后两小时才有房间
我们去那里玩游戏，时间很赶。入住时他们没有空房间，说已经订满了。他们早就知道了，应该提前安排好。而且，他们告诉我们要排队等房间，结果等得时间短的人就主动过来抢先订到了房间。他们没有系统，想干什么就干什么。我们迟到了，他们却对我们冷漠无情，态度恶劣。
我们的房间宽敞干净，浴室布局舒适，淋浴间内配有洗发水和沐浴露。不过，由于我们的房间靠街，晚上会因为街上摩托车、汽车和卡车的轰鸣声而有点吵。如果有什么办法可以减少街上的噪音，酒店应该这么做。
我进出都付了钱，他们又想收我45分钟的费用。说真的，这太丢人了。
我的好酒店
The lighting in the room was really low which made it hard to makeup on. Other than that EXCELLENT
Clean room friendly staff/ Bathrooms need better drainage, slippery, bathroom floods every time you shower needed to drop towels on the floor
Beautiful hotel in great location. Standard 2 queen room felt more roomy and airy than most hotel rooms. Beds are very comfortable. Staff were polite. Parking is pricey, but valet service was speedy even on what seemed to be a particularly busy weekend with several weddings, a football game and UC Parents weekend. Would definitely stay again.
Room was lovely and very clean, staff was great and the valet service was excellent.
I appreciated that location and easy access to the facility. The valet parking option was a wonderful option and appreciation the 24 hours service. The hotel staff was helpful and welcoming.