❌盗窃❌盗窃❌盗窃❌Opal Groups Hotel 公司处理得非常糟糕❌我儿子丢了钱包❌他周六退房时就向前台报告了❌他一到家就打电话给他，他们打电话给他说在洗衣房里找到了钱包❌但是他原本打算在那个周末送给他妹妹的 260 美元结婚礼物却不见了❌洗衣房有锁，所以只有员工才能使用❌他们找到了钱包...他的 260 美元去哪了！！！❌⚫️不值得信任⚫️🔵我最差劲也不会推荐这家酒店敌人🔵 🟠糟糕的客户服务🟠 他们甚至还给酒店贴上了“万豪”这个名字。这让万豪名声扫地。
酒店回复: 尊敬的不满意客人：得知您在酒店的入住体验不佳，我深感抱歉。我们一直以热情好客为荣，但根据您的反馈，此次入住体验显然未能达到您的预期。2023年，万豪酒店集团推出了新的客房清洁模式，旗下Courtyard by Marriott酒店将提供隔日客房清洁服务，具体安排会在预订过程中详细说明。虽然我们会尽力满足所有入住天数少于3晚的客人的清洁要求，但我们无法保证每次都能满足所有清洁要求。我们会像您入住时一样，将毛巾送到您的房间，并且为了方便您入住两晚，浴室里也设有毛巾存放区。为了保障客房服务人员和客人的安全，我们无法在客人入住期间进行客房清洁。我对您在餐饮方面的体验感到非常意外，因为我们通常收到的反馈都与此截然相反；不过，我一定会与管理团队沟通，解决您提出的问题。此致，敬礼！
Excellent facility. Clean and new. Comfortable. Friendly and helpful staff. The location is hampered by the construction on nearby I80 which makes it a bit difficult to get to the location until construction is completed.
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酒店回复: Dear Amery, Thank you for your feedback on our property. We always share our review with our staff who will be so glad to see your kind words! Thank you again for choosing our hotel for your travels.
5.0分
家庭亲子
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My friends daughter turned 11 on the 13th and we decided to have a hotel pool party bday bash for her. We stayed at the Courtyard Marriott and it was a great choice! The staff was incredibly friendly and accommodating; allowing us to use a corner of the dining area for birthday cake and also adjusting the heat in the pool area. The rooms were of good size as well. I stayed in the king room and it was clean and well maintained. I would highly recommend this hotel.
4.0分
情侣出游
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Check in was a breeze! The lady that was at the front desk was super nice! The room was very clean & bed was comfortable.
Message to management; where did you order the couch that turns into a bed? I think I need to order one for myself! (Laughing to myself because of how comfortable that actually was and could use one for our small guest room).
早餐自助餐要19.95美元，但绝对是我吃过最差的。他们居然还要额外收香蕉的钱。咖啡很难喝，也没有杏仁奶可选。房间里的咖啡机也坏了。
❌盗窃❌盗窃❌盗窃❌Opal Groups Hotel 公司处理得非常糟糕❌我儿子丢了钱包❌他周六退房时就向前台报告了❌他一到家就打电话给他，他们打电话给他说在洗衣房里找到了钱包❌但是他原本打算在那个周末送给他妹妹的 260 美元结婚礼物却不见了❌洗衣房有锁，所以只有员工才能使用❌他们找到了钱包...他的 260 美元去哪了！！！❌⚫️不值得信任⚫️🔵我最差劲也不会推荐这家酒店敌人🔵 🟠糟糕的客户服务🟠 他们甚至还给酒店贴上了“万豪”这个名字。这让万豪名声扫地。
位于新泽西州阿灵顿山的 Courtyard Rockaway 酒店让我和我的家人感到压力很大，我希望从我的脑海中抹去这种感觉。不要指望这里的食物会让您感到舒适或满意。您在这里得到的并不物有所值。小酒馆的价格是 275 美元，而且只供 2 名成人用餐。如果您带着孩子来这里，其他家人就需要自己想办法了。这里的食物种类稀少、有限，而且价格高得离谱。没有送餐服务将食物送到您的房间。想让全家人吃得开心而不花更多钱吗？您需要再次开车出去。在这里睡觉并不容易。墙壁薄如纸。如果您想度过一个轻松的假期，请重新考虑是否要来这里。
我们为了参加家庭婚礼入住这家酒店，住了两天，周六和周日。总的来说，这完全不是我对万豪酒店的预期。我们每天支付250美元，这可是一笔不小的数目。第一天我们去了两次，所以毛巾都是脏的。我到前台询问是否可以更换毛巾并整理床铺。那位女士同意更换毛巾，但说：“我恐怕不能要求他们帮您整理床铺。”我解释说我不需要干净的床单，只要把床铺好就行。我们在酒店大堂吃了早餐，待了几个小时。我回到房间，看到走廊里有两个清洁工，就进了房间。毛巾放在马桶上，脏毛巾扔在地板上，床铺也没铺。两天大约550美元，我觉得他们应该把脏毛巾收起来，把床铺好。我可不想自己跨过脏毛巾去铺床。早餐选择很少，炒蛋也不热。服务态度差。
房间里没有微波炉。其中一张床附近的地板是湿的。女儿房间的马桶冲水不畅。我们浴室的排气扇坏了。
位于一个没有太多活动或靠近任何东西的区域。房间还可以，但没有游泳池，健身房设备很少，餐厅只是“断断续续”营业。一天有一顿丰盛的自助早餐，第二天你只能从酒吧点“咖啡馆”风格的菜肴（在酒店餐厅！？）。步行距离内没有获得许可的后备车，因此必须开车。不远处还有很多更好的酒店！
虽然很干净，但是噪音极大。
Excellent facility. Clean and new. Comfortable. Friendly and helpful staff. The location is hampered by the construction on nearby I80 which makes it a bit difficult to get to the location until construction is completed.
My friends daughter turned 11 on the 13th and we decided to have a hotel pool party bday bash for her. We stayed at the Courtyard Marriott and it was a great choice! The staff was incredibly friendly and accommodating; allowing us to use a corner of the dining area for birthday cake and also adjusting the heat in the pool area. The rooms were of good size as well. I stayed in the king room and it was clean and well maintained. I would highly recommend this hotel.
Check in was a breeze! The lady that was at the front desk was super nice! The room was very clean & bed was comfortable.
Message to management; where did you order the couch that turns into a bed? I think I need to order one for myself! (Laughing to myself because of how comfortable that actually was and could use one for our small guest room).