酒店回复: Thank you for taking the time to share your experience at DoubleTree Suites Mt. Laurel. I’m delighted to hear that you enjoyed your spacious room and found our staff to be accommodating. Cleanliness and proper stocking are priorities for us, so it’s great to know we met your expectations.I appreciate your feedback regarding Redz restaurant. We strive to provide quality offerings, and your comments about the drinks will be shared with our team for review.Thank you again for your insights. We hope to welcome you back soon, and perhaps you’ll give our breakfast buffet a try!
酒店回复: Thank you for providing your detailed feedback about your recent stay. We're glad to hear that you found the hotel nice, quiet, and clean, and that you appreciated the well-kept grounds and workout facilities.However, we sincerely apologize for the discomfort caused by the air conditioning issues in your room and the humidity in the hallways and lobby. Your experience with the temperature not reaching a comfortable level is concerning, and we will investigate this to ensure it is addressed for future guests.We also regret that the hot tub was out of service during your visit and that the pool area was too warm for comfortable seating. Your comments regarding the overall environment in the pool room are valuable, and we'll work on improving airflow and cooling in that area.While we're pleased to hear that you found the hotel to be a good value, we understand how important every aspect of your stay is. If there's anything more you'd like to share or if you have suggestions for improvement, please feel free to reach out.Thank you once again for your feedback, and we hope to welcome you back in the future for an even better experience.
酒店回复: I am truly sorry to hear about the unfortunate experience you had during your recent attempt to check in. It is unacceptable that the air conditioning issues prevented you from accessing your reserved room and that you were not informed ahead of time regarding the alternative accommodations.We understand how stressful it must have been to drive in difficult conditions with young children, and we sincerely apologize for the inconvenience this caused you. Communication is key, and we regret that you did not receive a phone call to prepare you for the situation.Your feedback is essential for us to improve our processes and ensure that similar issues do not occur in the future. We take your comments seriously and will address this matter with our team.If there’s anything we can do to make this right or if you have further feedback, please let us know. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve.
房间不错，是套房，有客厅，卫生间和卧室也是分开的，冬天来，出门就是酒店后院雪景，客厅有书桌，不加早饭房费不算贵，可以叫附近超市的外卖
这家酒店位置很好，价格也合理。特别要感谢调酒师和早餐服务人员。他们非常尽心，让我感觉就像在家里一样。另外，这是一家大型酒店，对于行动不便的人来说可能会有些挑战。有趣的是，从大堂到最近的电梯要走很长一段路。我确实觉得他们需要简化入住流程。当时他们正在培训一名新员工，对此我没有意见。一名员工在接受培训，另外两名在指导他。我到达时，有20多个人在排队。那是唯一的办理入住选择。我们所有人（耐心！）都在那里等着，每个人都以蜗牛般的速度办理着入住。他们没有说一句“请大家稍等”或因为长时间等待而提供5美元的饮品折扣。这与我所了解的希尔顿品牌相去甚远。
我作为婚宴宾客在这里住了两晚。大堂的空调坏了，所以所有公共区域都很热。有些房间的空调也坏了，他们给客人提供了风扇，但这只会把热空气吹来吹去。健身房还有漏水。退房时，我出现了严重的过敏反应。我当天就给他们打了电话，甚至还拍了照片。但是没有人！我是说真的，一个人都没有！给我回电话。我不得不四天后再次打电话跟进。我不推荐住在这里。附近有很多更好的酒店，而且离哪里都近。
看了评论，我以为这家酒店会更现代化、更好一些。但它真的非常非常旧，有爆米花天花板，70年代的沙发。我们有个阳台，却没有椅子，那还有什么用呢？如果你预订的房间包含免费早餐，一定要在前台餐厅告诉那位女士，因为她只想收你的钱。她甚至都不会问客人是否包含早餐，如果他们什么都不说，她就直接给他们账单。她简直就是在骗钱。当我们吃免费早餐的时候，她还一直盯着我们吃，看我们从早餐吧拿了什么。感觉非常恶心。卧室的空调不给力，我的冰箱味道恶心透了！房间里的水槽下水也不畅。
我喜欢的地方是卧室里的大衣柜，床很舒服，浴室也很干净。
总的来说，我们入住体验并不好。鉴于之前看到的评论，我本来期待能有更好的体验。
非常漂亮的地方
泳池关闭了。除此之外，其他方面都非常棒！服务人员超级友好，环境也很干净。免费停车也很贴心。
酒店很干净，员工也很友好。
我只在这里住了一晚，工作人员非常友好。我的房间很大，有一个漂亮的客厅，与卧室分开。他们还有一个漂亮的小厨房。房间很干净，浴室也很干净，所有东西都齐全。我没有点自助早餐，所以不知道食物好不好。唯一不太喜欢的是Redz餐厅的酒水非常贵，而且一点酒味都没有。
还不错
酒店总体不错，安静又干净。前台工作人员不太友好。房间空调跟不上，走廊/大堂非常潮湿。我们把空调调到70华氏度（约21摄氏度），结果只能调到75华氏度（约24摄氏度），窗帘都拉上了。
泳池很大，但热水浴缸坏了。泳池房很热，所以要做好只能游泳的准备，因为太热而且空气不流通，不适合坐着看家人游泳。地面保养得很好，有很多空间、草坪和桌椅可以休息。健身房也不错，没有什么特别的，但有好几台跑步机和健身器材。酒吧和餐厅也很大，但我们没有用。总的来说，价格还算合理。
我没能入住，因为酒店的空调坏了。他们给了我另一家酒店更小的房间，但那间房根本住不下我们一行人。酒店也没有打电话通知我，让我做相应的安排。我到酒店办理入住的时候才发现。我不得不在堵车和雷雨天气中开了两个多小时的车，才带着不开心的三岁双胞胎回家！