酒店回复: Carren, thank you for sharing your experience. The team strives to provide guests with both comfort and convenience during their visits. Feedback regarding the challenges you faced is taken seriously, and it is always the goal to improve the overall guest experience. Your comments will be reviewed further, and the team appreciates you bringing these matters to attention.
酒店回复: James, thank you for sharing these details about your experience. The team certainly aims to maintain a peaceful environment for all guests, and your feedback regarding the challenges with your room moves and amenities is valued. Efforts are always made to address concerns promptly, and the inconvenience you experienced with your accommodations is not typical of what guests should expect. Your comments are appreciated and will be reviewed with the team for continued improvement.
酒店回复: John, the feedback about the room environment and furnishings is appreciated, as it helps highlight areas where enhancements may be needed. The property values guest input and takes your observations seriously. Each visitor’s comfort is important, and your comments will be considered as part of ongoing efforts to improve the guest experience.
酒店回复: Mia, thank you for sharing your feedback. Clearly, there were some aspects of the experience this time that did not meet expectations. The team always strives to provide a welcoming and comfortable stay, and observations like yours are invaluable in helping enhance guest experiences. It is hoped there might be another opportunity to create a more favorable impression in the future.
1.0分
其他
原文
翻译提供方：Google
我们入住的两个晚上，火警警报都无缘无故地在半夜响起
展开
酒店回复: Thank you for your feedback, Alexis. We sincerely apologize for the inconvenience caused by the fire alarm during your stay. This is certainly not the experience we want our guests to have. We will investigate this issue to ensure it doesn't happen again and work to improve our guest experience. We hope to have the opportunity to serve you better in the future.
酒店回复: Crystal, thank you for sharing your recent experience. It's pleasing to hear that you found our front desk team members amiable. On the other hand, we genuinely regret the inconvenience caused by the unexpected disturbances during your stay. Security and guest comfort are our top priorities, and rest assured that your feedback will be taken seriously to avoid any future disruptions. We also understand your concern regarding the children, and we promise to improve the situation to ensure all our guests have a peaceful stay. We hope to serve you better should you decide to return.
酒店回复: Thank you for your feedback. It's delightful to hear that our front desk team provided friendly assistance. Your comments regarding the breakfast and room cleanliness have been noted for improvement. We regret the temperature of the pool area wasn't pleasant and that an overlooked item impacted your experience. Rest assured, we prioritize the cleanliness and comfort of our guests. We hope to have another opportunity to serve you better at Residence Inn by Marriott Mt. Laurel at Bishop's Gate.
酒店回复: We appreciate your feedback about the comfortable room and cleanliness. We regret you encountered issues related to water temperature. Rest assured, we continually strive to enhance guest experiences, and your input is incredibly helpful in this endeavor. At the Residence Inn by Marriott Mt. Laurel at Bishop's Gate, we take pride in ensuring a relaxing, comfortable stay. Thank you for choosing us, and we hope to serve you again in the future.
5.0分
商务出差
原文
翻译提供方：Google
这里的员工很棒。我经常出差，而这家酒店仅在服务方面就高于其他酒店！
展开
酒店回复: Thanks for the fantastic review, David!It's excellent you had such an amazing stay at Residence Inn by Marriott Mt. Laurel at Bishop's Gate! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!
4.0分
家庭亲子
原文
翻译提供方：Google
好的
展开
酒店回复: Thank you for the 4-star rating, Samuel!It's great your time at Residence Inn by Marriott Mt. Laurel at Bishop's Gate was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
这家酒店宣传房间隔音，但仅仅因为在房间里说话就收到了噪音投诉。我预订了两间房，但由于门锁问题，我没法在房间里睡觉，只能等着维修工来开门。我不得不睡在车里，因为我全家，包括我5个月大的宝宝，都挤在一个房间里，真是太不方便了，还浪费了一大笔钱。我再也不会住这家酒店了。
参加完守灵仪式回来。晚上11点，隔壁有婴儿在哭闹。作为家长，我理解。但大人们的吵闹声还在继续。他们在喝酒，我们看到门外放着一箱箱空酒瓶和脏床单。我们等到午夜，意识到他们不会罢休，于是我打电话给前台，前台让我们收拾好行李，去前台换一间新房间。
我们上了二楼，发现新房间有一股烟味，像是被吸烟者用过的，所以我们又下楼换了一间房间。由于我最近做了肩部手术，一直吊着吊带，所以换房间变得很困难。我们带着3个包和一个大袋子，用来装礼服，因为我们是来城里参加葬礼的。
我们终于在凌晨1点30分左右睡着了。
我们起床洗澡穿衣时，房间里没有吹风机。他们给我们送了一个到房间，但坏了，打不开。再加上
房间里弥漫着咖喱味，走廊里弥漫着“烟味”。酒店设施的臭味真是难以克服——这家酒店的床铺质量很差，整体环境也很差，简直是臭气熏天。
3点至11点以及早上入住和退房时，客服服务不佳。我之前多次入住这家酒店，但清洁度不佳。房间设施陈旧，不适合作为单卧室套房。
我们入住的两个晚上，火警警报都无缘无故地在半夜响起
前台工作人员很好，但是，在我入住期间，有人随意敲我的门好几次，似乎安全措施不够。我好几次被吵醒了。我住在这里的唯一原因是因为一位亲近的家庭成员生病了，而且这家酒店离她家很近。除此之外，这家酒店预订满了孩子，没有父母照看他们。我希望如果我必须回到这个地方，保安和前台工作人员能更好地控制这个地方。
前台的工作人员非常乐于助人且友好。早餐还可以。泳池区很冷，所以我们无法游泳，因为我们不想生病。房间很好，唯一的缺点是床垫下面有人的脏丁字裤，除了住宿还可以之外，我对此感到非常恶心。
房间很干净，床很舒服。我唯一的抱怨是浴室和厨房水槽里的水不会变热。只有淋浴有热水。除此之外，非常好的、舒适的住宿。谢谢
这里的员工很棒。我经常出差，而这家酒店仅在服务方面就高于其他酒店！
好的