酒店回复: Thank you for your perfect rating! We truly appreciate your support.

酒店回复: 感谢您的反馈。得知您的入住体验未能完全达到预期，我们深感抱歉。非常感谢您对酒店清洁度和外观的赞扬，我们一定会将您的意见转达给我们的团队。

酒店回复: 感谢您分享如此详尽的反馈。我们非常感谢您抽出时间分享您的入住体验。对于您入住期间遇到的不便，例如前往房间的路程、行李问题以及空调噪音，我们深表歉意。我们一定会认真考虑改善客房通道，并确保所有系统运行正常，以保障您下次入住的舒适体验。此外，对于热水问题，我们也深表歉意，我们的团队会立即进行检查。您的舒适是我们工作的重中之重，我们非常感谢您提出这些问题。我们期待下次有机会再次欢迎您入住，并为您提供更加顺畅的体验。

酒店回复: 感谢您抽出时间与我们分享您的入住体验。我们很高兴您觉得大堂很漂亮，但对于您在房间内遇到的问题，我们深表歉意。感谢您指出沙发状况、可见的锈迹以及门的噪音问题。请放心，我们非常重视您的反馈，并将与维修团队合作解决这些问题。对于酒店布局可能给您带来的任何困惑，我们也深表歉意。我们期待有机会再次欢迎您的光临，并为您提供更优质的入住体验。

酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness of your room, the condition of the pull-out mattress, and the lack of washcloths. This is certainly not the standard we aim to provide, and I can understand how disappointing it must have been to experience these problems.Please know that your comments have been shared with our housekeeping team to ensure that these issues are addressed promptly and do not happen again. I also apologize for the delay in responding to your request for additional items—it’s clear we fell short in providing the timely service you deserve.On a positive note, we are grateful that you enjoyed the convenience of Starbucks and Ruth's Chris on the property. We truly appreciate your feedback as it helps us to improve our service.We hope you will give us the opportunity to restore your trust in our hotel in the future. Should you choose to stay with us again, please feel free to reach out directly, and we will ensure your next experience is seamless and enjoyable.

酒店回复: Thank you for sharing your feedback. We’re delighted you enjoyed our team’s service and found the room comfortable. We’re sorry to hear that the carpet was not to your preference and truly appreciate your comments. We’ll keep this in mind as we work on enhancing the guest experience. We look forward to welcoming you back for an even better stay!