酒店回复: Hi John,It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
酒店回复: Hi Robert, We apologize for the less than perfect experience that you may have had with us here at. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon
3.0分
其他
原文
翻译提供方：Google
早餐工作人员很棒！
游泳池是绿色的，然后毫无理由地关闭了。
要求使用姐妹酒店的游泳池，但被拒绝了。
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酒店回复: Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your comments and are very sorry for the issues that you have encountered with our pool. We will address your comments with our team as we work to improve our guest experience. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. We hope you will come visit us in the future.
5.0分
其他
原文
翻译提供方：Google
房间里有一股淡淡的霉味，这很不幸，但除此之外，我们对我们的住宿感到非常满意。
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酒店回复: Thank you for taking the time to tell us about your experience at Hampton Inn Swedesboro Philadelphia. Please know that your feedback is extremely valuable to us. An excellent guest experience is something our team takes pride in, so I'm pleased to hear we exceeded your expectations. We look forward to the opportunity to serve you again in the future.Again, thank you for choosing Hampton Inn Swedesboro Philadelphia
2.0分
其他
原文
翻译提供方：Google
不干净
房间不干净。贵宾留下了物品，厕所很脏，显然没有打扫过。我们以前住过这里，但不幸的是，情况变糟了。
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酒店回复: Hi Anonymous,Thank you for choosing Hampton Inn Swedesboro and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. I appreciate you letting us know and I will be researching the information from your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
5.0分
其他
原文
翻译提供方：Google
虽然偏僻，但真的很好！干净、宽敞、安静，员工很友善，早餐也很棒！
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酒店回复: Hi Sarah,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Luis, it’s wonderful to hear you had a great time at Hampton Inn Swedesboro Philadelphia. The team appreciates your feedback and looks forward to welcoming you again soon.
1.0分
其他
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1st room as 101, endeared room and its stunk! Black mold on ceiling where walls meet ceiling. paint peeling absolutely NOT up to Hampton in standards!
was moved to a SUITE 418 that smelled like a wet basement! Floor was wet and carpet stunk, bathroom was dirty and this really was a horrible suite. Could not sleep on queen sofa bed, it was horrible and i had to request bedding. Original room was 2 queen beds but they were unable to move us to the same room.
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酒店回复: Marc, thank you for sharing your feedback. The experience described does not reflect the high expectations many have for this hotel. The comments regarding your accommodations and the overall condition of the rooms have been noted. The team works diligently to maintain comfort and cleanliness, and attention will be given to the concerns raised.
4.0分
其他
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Like Hampton Inn and breakfast
The hotel is nice. The room was fine except one of the lamps had a light bulb that was very dim almost ready to burn out and the bulb in the other lamp did in fact burn out. After the first night we requsted no maid service. The second day the room cleaning service was very poor- they only removed trash, made the bed, no new towels or wash cloths, no replacement packs of coffee fir the coffee maker
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酒店回复: Wayne, thank you for sharing your feedback. The team is glad you found the room comfortable and enjoyed the breakfast at Hampton Inn Swedesboro Philadelphia. Your comments about the lighting and daily service will be reviewed to ensure a better experience in the future. We hope to welcome you again soon.
酒店挺好的，房间挺大，酒店在一个山坡上，门口交通有点绕，可以看到American dream的摩天轮。
房间不干净。浴室里有散落的头发，瓷砖很脏。客厅里的地毯很脏，角落里有很多碎屑。我们告诉孩子们不要光脚在房间里的任何地方行走。房间（#400）没有紧急出口指示。
在外面，我们去了游泳池，发现天太黑了，你看不到你的脚。混凝土甲板上还有一盏泳池灯，电线通向游泳池。我们离开了，以为游泳池没有开放，尽管标志上说它是开放的。在一名员工向我们保证游泳池没问题后，我们和朋友们一起回来了。我 9 岁的孩子太害怕了，不敢下游泳池，因为看不到游泳池的底部。
办理入住手续的前台工作人员很友好。然而，监控早餐区的女士咳嗽得很厉害，我的妻子不想吃东西。
以后我不会再住汉普顿酒店了。
降低您的期望，这不是汉普顿的典型特征
要求打扫房间，但直到第三天才打扫。热水很烫，从来没有感觉到水这么热。枕头甚至 3 个叠在一起都很软。除此之外，它最多只能算是一般。抱歉，这是事实。
早餐工作人员很棒！
游泳池是绿色的，然后毫无理由地关闭了。
要求使用姐妹酒店的游泳池，但被拒绝了。
房间里有一股淡淡的霉味，这很不幸，但除此之外，我们对我们的住宿感到非常满意。
不干净
房间不干净。贵宾留下了物品，厕所很脏，显然没有打扫过。我们以前住过这里，但不幸的是，情况变糟了。
虽然偏僻，但真的很好！干净、宽敞、安静，员工很友善，早餐也很棒！
伟大的
1st room as 101, endeared room and its stunk! Black mold on ceiling where walls meet ceiling. paint peeling absolutely NOT up to Hampton in standards!
was moved to a SUITE 418 that smelled like a wet basement! Floor was wet and carpet stunk, bathroom was dirty and this really was a horrible suite. Could not sleep on queen sofa bed, it was horrible and i had to request bedding. Original room was 2 queen beds but they were unable to move us to the same room.
Like Hampton Inn and breakfast
The hotel is nice. The room was fine except one of the lamps had a light bulb that was very dim almost ready to burn out and the bulb in the other lamp did in fact burn out. After the first night we requsted no maid service. The second day the room cleaning service was very poor- they only removed trash, made the bed, no new towels or wash cloths, no replacement packs of coffee fir the coffee maker