酒店回复: Thank you for expressing your concerns to us. Please accept our heartfelt apology for your unsatisfactory experience. We appreciate you reaching out and wish you safe and pleasant journeys.
2.0分
商务出差
原文
翻译提供方：Google
墙壁发霉，房间里有难闻的气味。
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酒店回复: Thank you for expressing your concerns to us. Please accept our heartfelt apology for your unsatisfactory experience. Your comments will help us as we work to improve the value we offer our guests. We appreciate you reaching out and wish you safe and pleasant journeys.
3.0分
其他
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Door locks constantly had issues, one of the elevators was broken, the whole place needs a remodel and revamp. They charge $14 per person for breakfast that any other hotel has free and it’s not like the place was dirt cheap at $200/night. On the plus side, staff were always nice and helpful. It’s not the worst place ever but I wouldn’t recommend it if you have a choice.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our team left a positive impression, though we’re truly sorry that your experience was impacted by maintenance concerns and that our breakfast and pricing did not meet your expectations. We want you to know that we are currently in the process of an elevator modernization project and are also installing new locks throughout the hotel to improve reliability and security. Your feedback is important to us as we continue to make improvements, and we hope you’ll consider giving us another chance in the future.
4.0分
商务出差
Room was clean, shower drain was clogged. Hotel overall was okay. The staff at the front desk were kind.
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酒店回复: Thank you for sharing your feedback, Curlyn. We’re glad you found your room clean and our front desk team kind and welcoming. We apologize for the issue with the shower drain and appreciate you bringing it to our attention so we can address it promptly. We hope to welcome you back for an even better stay next time.
2.0分
商务出差
Really nothing special
Whole establishment is tired and under-whelming; from the elevators to the décor in the rooms to the staff!
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We are currently working on improvements throughout the property, and your comments will be shared with our team as we continue to focus on enhancing both our facilities and service. We hope you’ll consider giving us another opportunity in the future.
3.0分
情侣出游
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Door locks didn't work. Had to get a new key every time. Loud noises of unaccompanied minors in the hallway until after midnight when my husband finally went out and told them he was calling the front desk. Cleaning staff knocked on our door at 8:15 wanted to know when she could clean.Desk staff was friendly.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced with the door lock, hallway noise, and the early housekeeping knock. This is certainly not the experience we want for our guests, and we’ll be addressing these concerns with our team to prevent them from happening again. We’re glad to hear our front desk staff made a positive impression, and we truly appreciate your comments as they help us improve.
5.0分
其他
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Great hotel, great location, fantastic price!
Fantastic hotel in a smaller town just minutes from Philly. Really great service at the front desk, wonderful amenities, and great local food close by! The only thing we would have changed is the pillows. While they were soft as a cloud, we just needed something with a little more support. All in all, a wonderful time!
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酒店回复: Thank you for your wonderful review! We’re so glad you enjoyed our location, service, and amenities, as well as the great local dining nearby. We appreciate your feedback on the pillows and will certainly keep it in mind. We look forward to welcoming you back for another fantastic stay!
5.0分
其他
I had an amazing time with my family!!! The service and comfort was awesome. I will definitely be booking again.
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酒店回复: Thank you so much for the fantastic review! We're thrilled to hear you had an amazing time with your family and that you enjoyed our service and comfort. It means a lot to us that you're already planning to book again — we can’t wait to welcome you back!Safe travels until next time!
2.0分
其他
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Bring your earplugs
The air conditioner sounded like a 747 jet taking off every time it kicked on. The noise from the freeway was so loud, i felt like i was in the middle of the freeway. The room had many signs of wear and tear. The handicap bars in the tub/shower were so prominent you barely had enough room to move. The bed was not very comfortable, i woke up with a significant back ache. The staff were super friendly and helpful, however, I will never stay here again or recommend it.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about the noise issues, the condition of the room, and the discomfort you experienced during your stay. Your feedback about the air conditioner, freeway noise, room layout, and bed comfort is very important to us, and we will review these areas with our team to see where improvements can be made.On a positive note, we’re glad to hear our staff made a good impression. We sincerely apologize that the rest of your stay did not meet expectations, and we appreciate you letting us know.
我们住得很舒服。房间干净又宽敞，床也很舒适。
没有气氛。它看起来就像一座古老的教堂改造成一家酒店……适合与家人一起度过一晚，但不适合一周。不太适合我的酒店
墙壁发霉，房间里有难闻的气味。
Door locks constantly had issues, one of the elevators was broken, the whole place needs a remodel and revamp. They charge $14 per person for breakfast that any other hotel has free and it’s not like the place was dirt cheap at $200/night. On the plus side, staff were always nice and helpful. It’s not the worst place ever but I wouldn’t recommend it if you have a choice.
Room was clean, shower drain was clogged. Hotel overall was okay. The staff at the front desk were kind.
Really nothing special
Whole establishment is tired and under-whelming; from the elevators to the décor in the rooms to the staff!
Door locks didn't work. Had to get a new key every time. Loud noises of unaccompanied minors in the hallway until after midnight when my husband finally went out and told them he was calling the front desk. Cleaning staff knocked on our door at 8:15 wanted to know when she could clean.Desk staff was friendly.
Great hotel, great location, fantastic price!
Fantastic hotel in a smaller town just minutes from Philly. Really great service at the front desk, wonderful amenities, and great local food close by! The only thing we would have changed is the pillows. While they were soft as a cloud, we just needed something with a little more support. All in all, a wonderful time!
I had an amazing time with my family!!! The service and comfort was awesome. I will definitely be booking again.
Bring your earplugs
The air conditioner sounded like a 747 jet taking off every time it kicked on. The noise from the freeway was so loud, i felt like i was in the middle of the freeway. The room had many signs of wear and tear. The handicap bars in the tub/shower were so prominent you barely had enough room to move. The bed was not very comfortable, i woke up with a significant back ache. The staff were super friendly and helpful, however, I will never stay here again or recommend it.