酒店回复: Dear Chris,Thank you so much for the perfect rating! We're thrilled to hear that our location worked so well for your overnight stay. It's wonderful to know that you found us conveniently close to everything you needed.We're especially delighted that you'd consider staying with us again when traveling with your family. That's such a wonderful compliment and speaks to the comfort and convenience we strive to provide all our guests.We'd be delighted to welcome you and your family back whenever your travels bring you to the Fayetteville North/Springdale area. Thank you for choosing TownePlace Suites, and we look forward to hosting you again soon.Warm regards,Guest Experience Team
2.0分
其他
The bathtub had wads of hair on the bottom and all over the walls . The bathroom wasn’t very clean. The mirror in room was disgusting and the room was hot.
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酒店回复: We have issued you a partial refund for your stay, due to the lack of cleanliness of your room.Respectfully,Beth Ann HendrenOperations Manager
5.0分
其他
The staff is very accommodating and friendly. The breakfast is good and the hotel is very clean
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酒店回复: Thank you for staying with us at the TownePlace Suites!We appreciate you taking the time out of your busy schedule to provide us with your feedback.We look forward to seeing you again the next time you are in town.Respectfully,Beth Ann HendrenOperations Manager
5.0分
其他
Loved this place. Night clerk was great! Rooms are big and clean. Beads are comfortable. Best breakfast with lots of variety. All the staff friendly.
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酒店回复: Dear Christine,Thank you so much for the fantastic review and perfect rating! We're thrilled you loved your stay with us.It's wonderful to hear you enjoyed our spacious, clean rooms and comfortable beds. We take great pride in maintaining high standards throughout the property. We're especially pleased you appreciated our breakfast offerings with plenty of variety to start your day right. Your kind words about our night clerk and the entire team mean the world to us. We'll be sure to share your compliments with them, as they work hard to create a welcoming atmosphere for every guest.We're so glad we could provide you with such a positive experience, and we'd be delighted to welcome you back on your next trip to the Fayetteville area.Warm regards,Guest Experience Team
4.0分
其他
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The room was clean, but had a strange smell in the kitchen area. Stayed here for 2 nights for dad's weekend and it was ok. Nothing fantastic, but it served it's purpose and was clean.
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酒店回复: Dear Susan,Thank you for taking the time to share your experience and for your rating. We're glad to hear the room met your needs during dad's weekend and that you found everything clean.We appreciate your comments about the kitchen area. Maintaining fresh, welcoming spaces throughout our suites is important to us, and your feedback helps us continue improving our standards. We're pleased the accommodations served you well during your stay.We hope to have the opportunity to provide you with an even better experience on your next visit to the Fayetteville area.Warm regards,Guest Experience Team
5.0分
其他
Always a favorite of ours. Well located right off of the interstate. Always clean as a whistle and friendly front desk staff.
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酒店回复: Dear Lisa,Thank you so much for the perfect rating and wonderful review! We're absolutely delighted to hear that we're one of your favorites, and it means the world to us that you continue to choose our hotel.We're so glad you appreciate our convenient location and that our team consistently provides you with a clean, welcoming environment. Our front desk staff will be thrilled to hear your kind words about their friendly service.We can't wait to welcome you back on your next visit and look forward to many more stays together!Warm regards,Guest Experience Team
3.0分
家庭亲子
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The silverware in the kitchenette was dirty. The pots were awful, and the kitchen was not stocked very well. There was no bag in the trash, no Kleenex in the box cover. The room and bathroom were clean, but the bathroom could use an update. The surrounding area was very nice and it's easy access to hwy 49.
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酒店回复: Thank you for staying with us at the TownePlace Suites.We appreciate your feedback. I have shared your concerns with the Housekeeping management.Respectfully,Beth Ann HendrenOperations Manager
5.0分
商务出差
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The room is very comfortable and spacious. Staff very friendly and helpful, well lit parking lot, easily anccessible from the Interstate. We would definitely stay there again!
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酒店回复: Thank you for staying with us at the TownePlace Suites.We appreciate you taking time out of your busy schedule to provide us with us with your feedback.We look forward to seeing you again the next time you are in town.Respectfully,Beth Ann HendrenOperations Manager
5.0分
商务出差
The staff was friendly and helpful. Room was spacious and clean. Would definitely stay here again.
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酒店回复: Dear Diane,Thank you for the perfect rating! We're absolutely delighted to hear you had such a wonderful experience with us. It's fantastic to know that our team's friendly and helpful service made a positive impression on your stay.We're so glad you enjoyed the spacious, clean accommodations. Providing comfortable, well-maintained rooms where our guests can relax is incredibly important to us, and we're thrilled we delivered exactly that for you.Knowing you'd choose to stay with us again is the best compliment we could receive. We can't wait to welcome you back to TownePlace Suites Fayetteville North/Springdale on your next visit to the area. Thank you for choosing us!Warm regards,Guest Experience Team
3.0分
其他
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Room smelled like male cat urine. Brought it to the attention of the staff but no other room was available. The bushes outside the windows reeked of feral cat urine too so my guess was the smell was entering through the AC vents under the window. Worst experience ever! Rooms, kitchen area was clean and tidy. I will pass on staying again.
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酒店回复: Dear John,Thank you for taking the time to share your experience with us. We appreciate you bringing this to our attention, and we understand this wasn't the stay you expected or deserved.We're glad to hear that you found the room and kitchen area clean and well-maintained, and we're pleased our team was responsive when you reached out. Your feedback is valuable as we continuously work to ensure every guest enjoys a comfortable environment throughout their stay.We truly hope you'll give us another opportunity to provide you with the exceptional experience that reflects our commitment to guest satisfaction. We'd love to welcome you back for a more enjoyable stay in the future.Warm regards,Guest Experience Team
地理位置优越，适合短暂过夜。如果有机会，我会和家人一起住在这里。这里离你需要的一切都很近。
The bathtub had wads of hair on the bottom and all over the walls . The bathroom wasn’t very clean. The mirror in room was disgusting and the room was hot.
The staff is very accommodating and friendly. The breakfast is good and the hotel is very clean
Loved this place. Night clerk was great! Rooms are big and clean. Beads are comfortable. Best breakfast with lots of variety. All the staff friendly.
The room was clean, but had a strange smell in the kitchen area. Stayed here for 2 nights for dad's weekend and it was ok. Nothing fantastic, but it served it's purpose and was clean.
Always a favorite of ours. Well located right off of the interstate. Always clean as a whistle and friendly front desk staff.
The silverware in the kitchenette was dirty. The pots were awful, and the kitchen was not stocked very well. There was no bag in the trash, no Kleenex in the box cover. The room and bathroom were clean, but the bathroom could use an update. The surrounding area was very nice and it's easy access to hwy 49.
The room is very comfortable and spacious. Staff very friendly and helpful, well lit parking lot, easily anccessible from the Interstate. We would definitely stay there again!
The staff was friendly and helpful. Room was spacious and clean. Would definitely stay here again.
Room smelled like male cat urine. Brought it to the attention of the staff but no other room was available. The bushes outside the windows reeked of feral cat urine too so my guess was the smell was entering through the AC vents under the window. Worst experience ever! Rooms, kitchen area was clean and tidy. I will pass on staying again.