酒店回复: Guest wanted to check in around noon. our reply was to him, we were sold out and we don't have room ready. we informed him check in time is 3:00pm. as soon room get ready, we will let him know. He wasn't accepting and saying unpleasant things and then he said can we use pool; we told him he has to wait until we check him in, he wanted to leave, and we cancel the reservation with refund.
5.0分
商务出差
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翻译提供方：Google
服务很棒，干净
2.0分
其他
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Took 20 minutes to get Luke warm water in shower, window shade allowed lights on front of building and car lights to invade our room. No ice or even an ice bucket. Only 1 bath towel provided for two people. Towel was stained. Never going back.
3.0分
情侣出游
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The staff at the front desk were so nice.
The Hotel was pretty cleaned, needs a lot of updating.
The pool water was so cold, no where to seat near the pool. The Hot Tub was old and the jets didn’t work. (Pool and hot tub area needs a lot of work.
3.0分
其他
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Toilet was not clean. Need towel racks in the bathroom. One tiny bad of soap.
Need to tell customs about your cleaning policy rather than depend on leaving a paper in the room.
1.0分
其他
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Unfortunately, the Hampton in Batavia did not live up to the typical standards of the Hilton chain. I made my reservations in August for an overnight 11/15. I checked in online like I normally would and was assigned room 302. The digital key was not available at that time. A few hours later it was available, but my room had changed to room 103. I contacted the hotel to ask why my room was changed they told me that a few rooms had problems with water leaking and my new assigned room would be 103. I asked if they had other rooms but was told they had sold out. I also wanted to know what time the pool would close because I was traveling with 2 girls who were so excited to swim. I was told it was closed due to maintenance (painting). had I known the pool would not be available, I would have picked another hotel. We finally arrived at the hotel used my digital key to get into the room only to find it was filthy with a musty smokey smell. Towels on the bathroom floor, unmade beds, food on the counters and bedstand, trash in the cans etc. I went to the front desk and reported this. He put us in 308. (Despite being sold out). We then switched to our new room. The bathtub and the toilet both appeared dirty and the musty smokey smell was also quite evident. We also needed more pillows. I called and asked about the pillows and was told the previous employee went home with the keys to the linen area/housekeeping supply room so there was nothing she could do. This is unacceptable
喜欢住欢朋一是因为床垫不塌及床上用品舒服，二是因为有热早餐
交通便利，距离尼亚加拉瀑布大约50分钟车程，从纽约过来的中转休息，附件都是酒店，没啥商业。
巴达维亚一家不错的酒店
一切都很棒。唯一不足的是热水浴缸。喷头似乎安装不正确，而且是向上指向浴缸表面，导致水溅到浴缸里，而且溢出来很烦人。
1. 我到达时，办公桌上整整 15 分钟都没有人，我累了，需要找个地方！最后她说她在卸易腐烂的物品？可怜的女士，可怜的我们。在这种设置下，没有人是赢家！
2. 侧门挖了两个大洞，大约 1.5 英尺宽，1.5 英尺深！！很好，但要用锥体和/或胶带封住区域！太危险了！！
3. 最后……房间里真的没有微波炉吗？！要 200 美元？？这是 1980 年吗？！
我不喜欢柜台后面的那个人，他没有提供客户服务，非常糟糕，一点尊重都没有，换一个柜台后面的人吧，这是昨天 6 月 23 日
服务很棒，干净
Took 20 minutes to get Luke warm water in shower, window shade allowed lights on front of building and car lights to invade our room. No ice or even an ice bucket. Only 1 bath towel provided for two people. Towel was stained. Never going back.
The staff at the front desk were so nice.
The Hotel was pretty cleaned, needs a lot of updating.
The pool water was so cold, no where to seat near the pool. The Hot Tub was old and the jets didn’t work. (Pool and hot tub area needs a lot of work.
Toilet was not clean. Need towel racks in the bathroom. One tiny bad of soap.
Need to tell customs about your cleaning policy rather than depend on leaving a paper in the room.
Unfortunately, the Hampton in Batavia did not live up to the typical standards of the Hilton chain. I made my reservations in August for an overnight 11/15. I checked in online like I normally would and was assigned room 302. The digital key was not available at that time. A few hours later it was available, but my room had changed to room 103. I contacted the hotel to ask why my room was changed they told me that a few rooms had problems with water leaking and my new assigned room would be 103. I asked if they had other rooms but was told they had sold out. I also wanted to know what time the pool would close because I was traveling with 2 girls who were so excited to swim. I was told it was closed due to maintenance (painting). had I known the pool would not be available, I would have picked another hotel. We finally arrived at the hotel used my digital key to get into the room only to find it was filthy with a musty smokey smell. Towels on the bathroom floor, unmade beds, food on the counters and bedstand, trash in the cans etc. I went to the front desk and reported this. He put us in 308. (Despite being sold out). We then switched to our new room. The bathtub and the toilet both appeared dirty and the musty smokey smell was also quite evident. We also needed more pillows. I called and asked about the pillows and was told the previous employee went home with the keys to the linen area/housekeeping supply room so there was nothing she could do. This is unacceptable