酒店回复: Guest wanted to check in around noon. our reply was to him, we were sold out and we don't have room ready. we informed him check in time is 3:00pm. as soon room get ready, we will let him know. He wasn't accepting and saying unpleasant things and then he said can we use pool; we told him he has to wait until we check him in, he wanted to leave, and we cancel the reservation with refund.
5.0分
商务出差
原文
翻译提供方:Google
服务很棒,干净
3.0分
其他
展开
The AC was very loud. The highway noise was constant and loud all night. Stayed on the 2nd floor, the people in the room above us you could hear them when they walked or ran across floor above. Th breakfast was adequate.
展开
酒店回复: Hello Susan,Thank you for providing feedback on your recent stay with us. We would like to take the opportunity to apologize for any inconvenience you may have experienced at our property due to noise. We are very happy that you found our breakfast to be adequate to your standards. We are renovating soon and hope you will give us another chance in the future to exceed your expectations. Thank you again for leaving feedback on your stay.
2.0分
情侣出游
What. A. Dump! Hilton should be embarrassed to put their name on this hotel. Needs to be closed and completely renovated.
1.0分
其他
展开
Expensive, small, not too clean.
For some reason, it was 3.2 times more expensive than surrounding choices. I was hoping that meant better but it was one of the worst. Next time I will not choose this place to stay, and I’ll avoid this brand as well in case they are all like this.
喜欢住欢朋一是因为床垫不塌及床上用品舒服,二是因为有热早餐
交通便利,距离尼亚加拉瀑布大约50分钟车程,从纽约过来的中转休息,附件都是酒店,没啥商业。
误导信息
巴达维亚一家不错的酒店
一切都很棒。唯一不足的是热水浴缸。喷头似乎安装不正确,而且是向上指向浴缸表面,导致水溅到浴缸里,而且溢出来很烦人。
1. 我到达时,办公桌上整整 15 分钟都没有人,我累了,需要找个地方!最后她说她在卸易腐烂的物品?可怜的女士,可怜的我们。在这种设置下,没有人是赢家!
2. 侧门挖了两个大洞,大约 1.5 英尺宽,1.5 英尺深!!很好,但要用锥体和/或胶带封住区域!太危险了!!
3. 最后……房间里真的没有微波炉吗?!要 200 美元??这是 1980 年吗?!
我不喜欢柜台后面的那个人,他没有提供客户服务,非常糟糕,一点尊重都没有,换一个柜台后面的人吧,这是昨天 6 月 23 日
服务很棒,干净
The AC was very loud. The highway noise was constant and loud all night. Stayed on the 2nd floor, the people in the room above us you could hear them when they walked or ran across floor above. Th breakfast was adequate.
What. A. Dump! Hilton should be embarrassed to put their name on this hotel. Needs to be closed and completely renovated.
Expensive, small, not too clean.
For some reason, it was 3.2 times more expensive than surrounding choices. I was hoping that meant better but it was one of the worst. Next time I will not choose this place to stay, and I’ll avoid this brand as well in case they are all like this.