酒店回复: We are very sorry to hear about the issues you experienced during your extended stay. The random charges on your card and the condition of your room upon arrival are unacceptable and not reflective of the standards we strive to uphold. While incidental charges are added automatically they generally drop from your card in 7-10 business days depending on your banking institution. If the charges are still showing pending please feel free to connect with our team for further assistance.
酒店回复: It's wonderful to hear you enjoy your stays with us! We're so glad our friendly staff, breakfast, amenities, and location enhance your visits with your son. We look forward to welcoming you back!
1.0分
其他
原文
翻译提供方：Google
2025 年 2 月 18 日，礼宾部的表现非常糟糕。他不愿意在前台帮忙拿药。他说会报警寻求帮助。
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酒店回复: We sincerely apologize for the unacceptable experience you had with our concierge on 2-18-25. Threatening to call the police instead of assisting with a medical need is completely contrary to our standards. We are taking this matter very seriously and will investigate it thoroughly. This behavior is not representative of the service we aim to provide. We understand your frustration and are truly sorry for the distress caused.
5.0分
家庭亲子
原文
翻译提供方：Google
总的来说非常好
3.0分
其他
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Their attempt at proper compensation for no consistent, basically no TV service, during the entire stay was not close to adequate. A place to rest and relax in the evenings after full days without a promised service is not acceptable!
2.0分
其他
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Took 4 times to get to our room. 1st time gave us a key to a room and walked in to someone already in the room. Scared the crap out of them walking in at 11:30 at night!! 2nd time sent us on a long walk to the wrong building. 3rd time gave us a room with only 1 bed and the 4th time back to the office where she then took us to a room with 2 beds. Couldn't comp us anything because we didn't book with Marriot and it was a 2nd/3rd party which was expedia...so not to happy with that answer. other than that it was a good stay.
5.0分
情侣出游
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My husband and I love staying at Townplace Suit, whether it's in Denver area, or Colorado Springs. We like that there's a full kitchen with a fridge, oven/stovetop, and a microwave. The staff is always super nice and helpful.
4.0分
其他
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Third floor on the far side from the elevator with enough clothes for six days really quite a lot of work! Battled with Internet and TV connections. Gentlemen who helped me out most the time was fantastic. I’m sorry I don’t remember his name but I think it was jeremy or Stewart lol I’m sorry I remember your name Sarah, but you know who you are. Thank you so much for the help!
4.0分
其他
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I have stayed at this place many times and this is the third time the fire alarm went off in the middle of the night. This has never happened at any other hotel I’ve stayed at.
我不会再去那里了，我已经住过丹佛、拉斯维加斯、阿尔伯克基和现在犹他州的很多Embassy套房了。我不会再去那里了。套房非常小，浴室里有一扇推拉门，晚上会听得一清二楚。浴室有两扇门，所以进去的时候必须两扇都关上。我一点也不喜欢，不推荐，而且服务员甚至都没把浴室打扫干净，我甚至用了熨衣板，到的那天晚上它还在那里。反正我也没把它收起来，太糟糕了。
我喜欢这家酒店，因为他们在房间里提供餐具，但问题却层出不穷。最令人气愤的是，我们入住第三周时（总共住了 4 周），他们随机从我们的卡上偷钱。入住后，他们每周 5 天向我们收取随机金额，并声称这是杂费，将在我们入住后退还。第一次退房时没有发生这种情况。第二次也没有。但超过一周后？！有些费用是在凌晨 1 点收取的！这里 60 美元，那里 20 美元。我们仍然显示这些费用待处理。即使在离开后也是如此。我们到达时房间很脏，浴室柜子里有用过的卫生巾，墙上有被压扁的虫子。找个更好的住处吧。
我每次去看儿子都住在这里。工作人员超级友好。早餐很棒！房间很干净，如果你愿意，可以在房间里做饭。附近有很多徒步路线！我很喜欢
2025 年 2 月 18 日，礼宾部的表现非常糟糕。他不愿意在前台帮忙拿药。他说会报警寻求帮助。
总的来说非常好
Their attempt at proper compensation for no consistent, basically no TV service, during the entire stay was not close to adequate. A place to rest and relax in the evenings after full days without a promised service is not acceptable!
Took 4 times to get to our room. 1st time gave us a key to a room and walked in to someone already in the room. Scared the crap out of them walking in at 11:30 at night!! 2nd time sent us on a long walk to the wrong building. 3rd time gave us a room with only 1 bed and the 4th time back to the office where she then took us to a room with 2 beds. Couldn't comp us anything because we didn't book with Marriot and it was a 2nd/3rd party which was expedia...so not to happy with that answer. other than that it was a good stay.
My husband and I love staying at Townplace Suit, whether it's in Denver area, or Colorado Springs. We like that there's a full kitchen with a fridge, oven/stovetop, and a microwave. The staff is always super nice and helpful.
Third floor on the far side from the elevator with enough clothes for six days really quite a lot of work! Battled with Internet and TV connections. Gentlemen who helped me out most the time was fantastic. I’m sorry I don’t remember his name but I think it was jeremy or Stewart lol I’m sorry I remember your name Sarah, but you know who you are. Thank you so much for the help!
I have stayed at this place many times and this is the third time the fire alarm went off in the middle of the night. This has never happened at any other hotel I’ve stayed at.