酒店回复: Thank you for taking the time to post your review, Geng! We appreciate your flawless rating and are happy you had a positive overall experience at our hotel. If there is anything specific that stood out during your visit, we'd love to know. Thank you for staying with us at Hampton Inn Kingston. We hope to welcome you back soon for another enjoyable experience. Safe travels!Warm regards,Guest Experience Team

酒店回复: Dear Rebecca,Thank you for taking the time to share your experience with us. We truly appreciate you bringing these concerns to our attention, and we understand this wasn't the experience you expected for you and your children.We recognize how important it is for families to feel comfortable and confident in their accommodations, especially when traveling with young ones. Your feedback about the room conditions and the need for immediate managerial support is valuable to us as we work to enhance our service standards.We take guest satisfaction seriously and are committed to ensuring every family has a positive stay with us. Your experience highlights areas where we can improve our guest services and response protocols.We hope to have the opportunity to regain your trust on your next visit and provide you with the quality experience that Hampton Inn Kingston is committed to delivering.Warm regards,Guest Experience Team

酒店回复: Dear Samantha,Thank you for bringing your experience to our attention. We value your loyalty to the Hampton Inn brand and appreciate you taking the time to share your thoughts on your recent stay with us.We appreciate your comments regarding your arrival experience and the wait time you encountered. Your feedback helps us enhance our front desk operations to ensure prompt attention for all our guests. Thank you also for sharing your thoughts about our property and breakfast offerings compared to your experiences at other locations.We hope to have the opportunity to regain your trust on your next visit to Kingston.Warm regards,Guest Experience Team

酒店回复: Dear Jan,Thank you so much for the fantastic review! We're absolutely thrilled to hear you had an excellent stay with us at Hampton Inn Kingston.We're especially delighted to know that Lovely made such a positive impression during your visit. It's wonderful to hear how she went above and beyond to help orient you to the area and assist with your device. We take great pride in our team's dedication to providing personalized service, and Lovely truly exemplifies this commitment.We'll be sure to share your kind words with Lovely – she will be overjoyed to know she made your stay so memorable. We look forward to welcoming you back soon and creating more wonderful experiences for you!Warm regards,Guest Experience Team

酒店回复: Dear Julia,Thank you for the perfect rating! We're absolutely delighted you had such a wonderful stay with us, even if it was just for one night. It's fantastic to hear that our housekeeping team provided you with an exceptionally clean room and that everything was comfortable for you.We're thrilled that every aspect of your experience met your expectations perfectly. Your kind words truly mean a lot to our entire team, and we're so glad we could provide you with a flawless stay.We'd be delighted to welcome you back on your next trip and look forward to creating more excellent experiences for you in the future.Warm regards,Guest Experience Team

酒店回复: Dear Albert,Thank you so much for the fantastic review! We're absolutely delighted that you found our amenities to be up to date and appreciated our bicycle-friendly approach. It's wonderful to hear that we're meeting the needs of guests who enjoy cycling, and we're thrilled that our modern facilities made such a positive impression on your stay.Your feedback means the world to us, and we're so glad we could provide you with an excellent experience. We take great pride in maintaining current amenities and creating a welcoming environment for all our guests, including cycling enthusiasts like yourself.We'd be delighted to welcome you back on your next trip and look forward to providing you with another outstanding stay!Warm regards,Guest Experience Team

酒店回复: Dear Esvin,Thank you so much for the perfect rating! We're absolutely delighted that you found our hotel to be very clean and peaceful during your stay. Creating a spotless and tranquil environment for our guests is exactly what we strive for, and it's wonderful to know we succeeded in providing that experience for you.We'd be delighted to welcome you back on your next visit to the area and look forward to providing you with another excellent stay.Warm regards,Guest Experience Team

酒店回复: Dear guest, Thank you for sharing your feedback about your recent stay. We regret to hear we failed to meet your expectations on this visit. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it's unfortunate to learn about the smell issue you encountered in your room. We sincerely apologize for any discomfort you experienced and wish you had made our front desk team aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That said, we appreciate you bringing this matter to our attention, and we will be sure to address your concern with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. We hope to win back your trust in the future with the top-notch stay you love and expect from us. Safe travels!Warm regards,Guest Experience Team

酒店回复: Dear Richard,Thank you so much for the fantastic review! We're thrilled you found your room clean, quiet, and comfortable. It's wonderful to hear that our housekeeping team and accommodations met your expectations so well.We appreciate your comments about the train sounds. We're glad that overall, you still had a restful stay with us and found the room comfortable.We'd love to welcome you back on your next visit to Kingston. Thank you for choosing Hampton Inn Kingston!Warm regards,Guest Experience Team