酒店回复: Thank you for taking the time to post your review, Geng! We appreciate your flawless rating and are happy you had a positive overall experience at our hotel. If there is anything specific that stood out during your visit, we'd love to know. Thank you for staying with us at Hampton Inn Kingston. We hope to welcome you back soon for another enjoyable experience. Safe travels!Warm regards,Guest Experience Team
酒店回复: Dear Rebecca,Thank you for taking the time to share your experience with us. We truly appreciate you bringing these concerns to our attention, and we understand this wasn't the experience you expected for you and your children.We recognize how important it is for families to feel comfortable and confident in their accommodations, especially when traveling with young ones. Your feedback about the room conditions and the need for immediate managerial support is valuable to us as we work to enhance our service standards.We take guest satisfaction seriously and are committed to ensuring every family has a positive stay with us. Your experience highlights areas where we can improve our guest services and response protocols.We hope to have the opportunity to regain your trust on your next visit and provide you with the quality experience that Hampton Inn Kingston is committed to delivering.Warm regards,Guest Experience Team
5.0分
其他
原文
翻译提供方:Google
我们只住了一晚,但酒店房间非常干净,房间温度也非常适宜。我们对这次住宿没有任何抱怨。
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酒店回复: Dear Julia,Thank you for the perfect rating! We're absolutely delighted you had such a wonderful stay with us, even if it was just for one night. It's fantastic to hear that our housekeeping team provided you with an exceptionally clean room and that everything was comfortable for you.We're thrilled that every aspect of your experience met your expectations perfectly. Your kind words truly mean a lot to our entire team, and we're so glad we could provide you with a flawless stay.We'd be delighted to welcome you back on your next trip and look forward to creating more excellent experiences for you in the future.Warm regards,Guest Experience Team
4.0分
其他
原文
翻译提供方:Google
性价比高。房间干净,员工友善。
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酒店回复: Dear Marie,Thank you so much for the great review and rating! We're delighted you found our rooms clean and our team friendly. It's wonderful to know you felt you received great value during your stay with us.Our team takes pride in maintaining high standards of cleanliness and providing warm, welcoming service to all our guests. Your kind words mean a lot to us and we'll be sure to share your feedback with the entire team.We'd be delighted to welcome you back on your next visit to Kingston!Warm regards,Guest Experience Team
5.0分
其他
原文
翻译提供方:Google
Mn
很棒的酒店
5.0分
情侣出游
原文
翻译提供方:Google
非常干净和安静
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酒店回复: Dear Esvin,Thank you so much for the perfect rating! We're absolutely delighted that you found our hotel to be very clean and peaceful during your stay. Creating a spotless and tranquil environment for our guests is exactly what we strive for, and it's wonderful to know we succeeded in providing that experience for you.We'd be delighted to welcome you back on your next visit to the area and look forward to providing you with another excellent stay.Warm regards,Guest Experience Team
1.0分
其他
原文
翻译提供方:Google
这次住的房间有味道。
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酒店回复: Dear guest, Thank you for sharing your feedback about your recent stay. We regret to hear we failed to meet your expectations on this visit. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it's unfortunate to learn about the smell issue you encountered in your room. We sincerely apologize for any discomfort you experienced and wish you had made our front desk team aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That said, we appreciate you bringing this matter to our attention, and we will be sure to address your concern with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. We hope to win back your trust in the future with the top-notch stay you love and expect from us. Safe travels!Warm regards,Guest Experience Team
5.0分
朋友出游
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Staff friendly and helpful. Lobby welcoming and clean. Breakfast area spotless and better choices than most I have experienced. Room immaculate. Comfortable bed! I will stay here again.
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酒店回复: Dear Mary,Thank you so much for the fantastic review and perfect rating! We're absolutely thrilled to hear about your wonderful experience with us. It's so rewarding to know our team's friendly service made you feel welcome, and we're delighted you found the lobby and breakfast area spotless with great food choices.We take tremendous pride in maintaining immaculate rooms and providing comfortable beds for a great night's sleep, so your kind words mean the world to our entire team.We can't wait to welcome you back on your next visit to Kingston. Thank you for choosing Hampton Inn!Warm regards,Guest Experience Team
3.0分
其他
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The facilities were fine. The staff was fine. The public spaces were excellently appointed the breakfast was terrific.
I would have preferred that the room had a comfortable chair. The only place to sit down was the bed or the desk chair. The desk chair was too low and I did not see any way to raise it. In another concern I had was there is no heat in the bathroom. The air temperature was fine but the walls, tub, toilet, sink and tile floor were uncomfortably cold. Because of this, I will probably avoid coming back back to this hotel. My wife and I are both in our 70s, and temperature is now much more important to us.
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酒店回复: Dear Gary,Thank you for taking the time to share your experience with us. We're so glad you enjoyed our breakfast and public spaces during your stay.We appreciate your comments about room comfort and temperature. Guest comfort is incredibly important to us, and we understand how essential these details are for a relaxing stay. Your feedback helps us identify opportunities to enhance the experience we provide, particularly for our valued guests.We're grateful you chose to stay with us and hope you'll give us another chance to provide you with a more comfortable experience in the future. We'd love the opportunity to welcome you and your wife back.Warm regards,Guest Experience Team
5.0分
其他
The room was amazing! The staff was so nice and accommodating. The breakfast was delicious! We will definitely be back!
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酒店回复: Dear Danielle,Thank you so much for the fantastic review! We're absolutely thrilled you had such a wonderful experience with us and loved everything about your stay.It's so rewarding to hear that our team made you feel welcome and that you enjoyed your room and our complimentary breakfast. Your kind words mean the world to us, and we'll be sure to share your feedback with the entire staff. Knowing you'll be back makes us so happy!We can't wait to welcome you again on your next visit to Kingston!Warm regards,Guest Experience Team
整体很好
我刚刚带着两个年幼的孩子入住。我们经常旅行,通常对老旧或条件不太好的酒店都比较满意。然而,抵达后,我们注意到房间里有浓重的霉味和潮湿的空气。当我向工作人员反映情况时,他们只是递给我一罐来苏尔消毒液。遗憾的是,没有经理可以处理此事或批准退款。工作人员尝试联系相关人员,但没有成功,并告诉我,直到周一才能做出任何管理决定。考虑到这种情况,我决定不冒着损害我们舒适度和健康的风险,选择入住另一家酒店。真的很失望,希望酒店能够退款。
我们只住了一晚,但酒店房间非常干净,房间温度也非常适宜。我们对这次住宿没有任何抱怨。
性价比高。房间干净,员工友善。
Mn
很棒的酒店
非常干净和安静
这次住的房间有味道。
Staff friendly and helpful. Lobby welcoming and clean. Breakfast area spotless and better choices than most I have experienced. Room immaculate. Comfortable bed! I will stay here again.
The facilities were fine. The staff was fine. The public spaces were excellently appointed the breakfast was terrific.
I would have preferred that the room had a comfortable chair. The only place to sit down was the bed or the desk chair. The desk chair was too low and I did not see any way to raise it. In another concern I had was there is no heat in the bathroom. The air temperature was fine but the walls, tub, toilet, sink and tile floor were uncomfortably cold. Because of this, I will probably avoid coming back back to this hotel. My wife and I are both in our 70s, and temperature is now much more important to us.
The room was amazing! The staff was so nice and accommodating. The breakfast was delicious! We will definitely be back!