酒店回复: Thank you for taking the time to post your review, Geng! We appreciate your flawless rating and are happy you had a positive overall experience at our hotel. If there is anything specific that stood out during your visit, we'd love to know. Thank you for staying with us at Hampton Inn Kingston. We hope to welcome you back soon for another enjoyable experience. Safe travels!Warm regards,Guest Experience Team

酒店回复: Dear Sonia,Thank you so much for your wonderful review and rating! We're delighted to hear you enjoyed our friendly service, smooth check-in and check-out process, and found our breakfast offerings varied and delicious. Our team works hard to ensure every guest has a relaxing experience, and it's great to know we achieved that for you.We appreciate your feedback about room cleanliness and will use your comments as we continue to enhance our standards. Thank you for choosing Hampton Inn Kingston, and we hope to welcome you back on your next visit to the area.Warm regards,Guest Experience Team

酒店回复: Dear Rebecca,Thank you for taking the time to share your experience with us. We truly appreciate you bringing these concerns to our attention, and we understand this wasn't the experience you expected for you and your children.We recognize how important it is for families to feel comfortable and confident in their accommodations, especially when traveling with young ones. Your feedback about the room conditions and the need for immediate managerial support is valuable to us as we work to enhance our service standards.We take guest satisfaction seriously and are committed to ensuring every family has a positive stay with us. Your experience highlights areas where we can improve our guest services and response protocols.We hope to have the opportunity to regain your trust on your next visit and provide you with the quality experience that Hampton Inn Kingston is committed to delivering.Warm regards,Guest Experience Team

酒店回复: Dear Marie,Thank you so much for the great review and rating! We're delighted you found our rooms clean and our team friendly. It's wonderful to know you felt you received great value during your stay with us.Our team takes pride in maintaining high standards of cleanliness and providing warm, welcoming service to all our guests. Your kind words mean a lot to us and we'll be sure to share your feedback with the entire team.We'd be delighted to welcome you back on your next visit to Kingston!Warm regards,Guest Experience Team

酒店回复: Dear Esvin,Thank you so much for the perfect rating! We're absolutely delighted that you found our hotel to be very clean and peaceful during your stay. Creating a spotless and tranquil environment for our guests is exactly what we strive for, and it's wonderful to know we succeeded in providing that experience for you.We'd be delighted to welcome you back on your next visit to the area and look forward to providing you with another excellent stay.Warm regards,Guest Experience Team

酒店回复: Dear guest, Thank you for sharing your feedback about your recent stay. We regret to hear we failed to meet your expectations on this visit. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it's unfortunate to learn about the smell issue you encountered in your room. We sincerely apologize for any discomfort you experienced and wish you had made our front desk team aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That said, we appreciate you bringing this matter to our attention, and we will be sure to address your concern with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. We hope to win back your trust in the future with the top-notch stay you love and expect from us. Safe travels!Warm regards,Guest Experience Team

酒店回复: Dear Laurel,Thank you so much for the perfect rating and wonderful review! We're thrilled to hear that our team made such a positive impression with their friendly and helpful service. It's great to know the room's cleanliness met your expectations and that you enjoyed the variety of breakfast options we offer each morning.We truly appreciate your feedback about the bedding. Guest comfort is incredibly important to us, and comments like yours help us maintain the high standards our guests deserve.We're so glad your stay was a happy one, and we'd be delighted to welcome you back on your next visit to Kingston!Warm regards,Guest Experience Team

酒店回复: Dear Karen,Thank you for the great review and rating! We're so happy to hear that you found your room clean and quiet, and that our breakfast offerings exceeded your expectations. It's wonderful to know we provided everything you were looking for during your stay.We'd be delighted to welcome you back to Hampton Inn Kingston on your next visit to the area. Thank you for choosing us!Warm regards,Guest Experience Team