酒店回复: Hello Theresa,Thank you for taking the time to write a detailed review about your experience at our Holiday Inn Express Fort St. John. We have done all we could to rectify the issue with the hot tub by offering to cancel your reservation after you checked in and used our facilities, and offering a full refund so that you and your family could find a place more suited for your needs. We are happy to hear that you were able to find such a place. We appreciate your feedback as it will help us to improve our service.Sincerely,
酒店回复: Hello Pamela,Thank you for your recent stay at our Holiday Inn Express Fort St. John. We are sorry to see that we didn't meet your expectations this time. Thank you for your feedback and please do not hesitate to reach out directly if you would like to discuss this further. I'd be happy to collect more details regarding your stay and find a way to make up for the inconvenience.Sincerely,
4.0分
商务出差
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Good stay
The room was clean, the bed was comfortable, and the check-in was efficient and friendly. The breakfast was good (the pancake machine is fun to watch). My only complaints would be that some of the room furnishings are getting a bit shabby and should be replaced, and I didn't care for having identical mounted bottles for soap and hand lotion; it's too easy to accidently get the wrong one.
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酒店回复: Dear Andrea,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Fort St. John.We’re delighted to hear that you had a good stay and that you found the room clean, the bed comfortable, and the check-in process both efficient and friendly. We're also glad you enjoyed our breakfast—especially the pancake machine, which is a guest favorite!We appreciate your constructive comments regarding the room furnishings and the mounted soap and lotion dispensers. Your feedback is valuable, and we will certainly take it into consideration as we work to enhance the comfort and convenience of our guest experience.We hope to have the opportunity to welcome you back in the near future.Warmest regards,Ajaz MirzaHoliday Inn Express | Fort St. John
5.0分
家庭亲子
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It was easy to get to and lots of parking. Great location with restaurants, grocery stores, a mall and gas stations not too far away. The water slide in the hotel was fun!
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酒店回复: Dear Brianna,Thank you for sharing your feedback and choosing to stay at the Holiday Inn Express in Fort St. John.We’re so glad to hear you enjoyed our convenient location and had no trouble finding parking, that’s definitely something our guests appreciate when traveling. It's great to know you took advantage of the nearby amenities like restaurants, shops, and gas stations. And we’re especially happy to hear you had fun with the water slide, it's a guest favorite, especially for families!We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay.Warmest regards,Ajaz MirzaHoliday Inn Express | Fort St. John
5.0分
其他
The staff was very gracious in allowing our family to use the breakfast area to gather.
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酒店回复: Dear Lori,Thank you for taking the time to share your kind feedback regarding your recent stay at the Holiday Inn Express Fort St. John.We are truly pleased to hear that our team was able to accommodate your family's needs and that you found the breakfast area suitable for your gathering. It is always our goal to provide a welcoming and comfortable environment for all our guests, and your recognition of our staff's efforts is greatly appreciated.We hope to have the pleasure of welcoming you and your family again in the future.Warmest regards,Ajaz MirzaHoliday Inn Express | Fort St. John
5.0分
朋友出游
Check in went smoothly and quickly. The room was huge and clean. The beds were comfortable. Breakfast was delicious and very filling.
4.0分
其他
Good rooms, not so good breakfast
Breakfast wasn’t great, no bowls for cereal. Even when asked food wasn’t great at all.
Clean rooms, nice pool 🏊♂️
4.0分
商务出差
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Convenient location. Close to food, gas etc. The room was a bit dated and the bathroom appliances were in need of a little attention (no plug for the bath tub, fan didn’t work). Otherwise very comfortable stay
4.0分
其他
Our room neighbour was really loud at night…. Only complaint. Everything else was great
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酒店回复: Dear Curtis,Thank you for sharing your feedback and choosing to stay at the Holiday Inn Express in Fort St. John.We're pleased to hear that you enjoyed your stay overall and appreciated the amenities and location. However, we’re truly sorry to learn that your rest was disturbed by noise from a neighboring room. Your comfort is very important to us, and we understand how valuable a good night's sleep is — we’ll be sure to share your feedback with our team so we can look into how to better manage these situations in the future.We hope to have the opportunity to welcome you back for an even better experience next time.Warmest regards,Ajaz MirzaHoliday Inn Express | Fort St. John
5.0分
其他
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Booked a suite to host a birthday party and it was a huge success. The staff were friendly at check-in, the pool facilities were very nice (probably one of the nicer ones in the area), and the room was spacious. I would recommend this hotel for anyone staying in Fort St. John or for anyone who wants to host a children's party.
我和孙子们一起“在家度假”，我经常这样做。在预订酒店之前，我进去确保游泳池、水滑梯和热水浴缸都在运行。前台工作人员向我保证它们都在运行。我们很快办理了入住手续；穿上泳衣，却发现游泳池冰冷无比，热水浴缸也不运行。经理说这是沟通失误，因为热水浴缸已经好几个星期没用了。好的一面是，他们向我保证会退还我当晚的房费，但这意味着我要换衣服、收拾行李，搬到 Homes2Go，那里一切都正常。此外，我什么也没说，但假日酒店现在看起来也非常“破旧”；非常暗，泳池区也不干净
我们入住时，值班人员非常粗鲁。我没有得到我预订的房间，当我要求他更换房间时，他说没问题，但还是把我们安排到了一间一模一样但很脏的房间。浴室里的东西都坏了，每次我们试图在前台与他沟通时，他都不肯离开办公室。客户服务非常差。我们不会推荐这里，也不会再住这里。
Good stay
The room was clean, the bed was comfortable, and the check-in was efficient and friendly. The breakfast was good (the pancake machine is fun to watch). My only complaints would be that some of the room furnishings are getting a bit shabby and should be replaced, and I didn't care for having identical mounted bottles for soap and hand lotion; it's too easy to accidently get the wrong one.
It was easy to get to and lots of parking. Great location with restaurants, grocery stores, a mall and gas stations not too far away. The water slide in the hotel was fun!
The staff was very gracious in allowing our family to use the breakfast area to gather.
Check in went smoothly and quickly. The room was huge and clean. The beds were comfortable. Breakfast was delicious and very filling.
Good rooms, not so good breakfast
Breakfast wasn’t great, no bowls for cereal. Even when asked food wasn’t great at all.
Clean rooms, nice pool 🏊♂️
Convenient location. Close to food, gas etc. The room was a bit dated and the bathroom appliances were in need of a little attention (no plug for the bath tub, fan didn’t work). Otherwise very comfortable stay
Our room neighbour was really loud at night…. Only complaint. Everything else was great
Booked a suite to host a birthday party and it was a huge success. The staff were friendly at check-in, the pool facilities were very nice (probably one of the nicer ones in the area), and the room was spacious. I would recommend this hotel for anyone staying in Fort St. John or for anyone who wants to host a children's party.