酒店回复: Dear Charles,Thank you so much for the fantastic review! We're delighted that our Hampton Inn Port Richey team was able to accommodate your last-minute stay needs. It's wonderful to hear that our front desk associate provided such friendly service during your check-in experience.We're thrilled you appreciated the cleanliness of our property and enjoyed our breakfast offerings. Those fresh cookies and coffee in the evening are special touches we love to provide for our guests. Thank you for your understanding regarding our ongoing remodel - we're working hard to enhance our property while minimizing any inconvenience to our guests. We appreciate your feedback about the mattresses and have noted this for our continuous improvement efforts.We're so glad to hear that you would choose to stay with us again, and we look forward to welcoming you back to our refreshed property on your next visit to Port Richey.Warm regards,Guest Experience Team

酒店回复: Dear Steve,Thank you for your great review and rating! We're delighted you found Hampton Inn Port Richey to be a nice place during your stay with us. We're particularly pleased that you enjoyed our all-day coffee and tea service, as well as our evening cookies – these little touches are important to us.We appreciate your comments about room comfort during your night shift schedule. Our team understands how important quality rest is, especially for guests with unique work hours. We're also glad to hear you enjoyed our breakfast variety, as we take pride in offering options to suit different preferences.We look forward to welcoming you back to Hampton Inn Port Richey on your next visit. We hope to provide you with an even more comfortable and restful experience next time.Warm regards,Guest Experience Team

酒店回复: Dear Melinda,Thank you for taking the time to share your experience with us. We truly value guest feedback as it helps us focus on areas where we can enhance our service. We appreciate you bringing your concerns about the water temperature and communication to our attention during your recent stay.We understand that clear communication about our renovation process is essential to setting the right expectations for our guests. Your comments regarding our amenities and staff interaction have been noted and shared with our leadership team. We're continually working to improve how we communicate important information to ensure all guests have a comfortable experience.We hope to have the opportunity to regain your trust on your next visit to the Port Richey area. We remain committed to providing our guests with the exceptional experiences that Hampton Inn is known for.Warm regards,Guest Experience Team

酒店回复: Hello Claudia,Thank you for sharing your experience with us. We're really sorry to hear that your stay was less than satisfactory, and we truly apologize for the issues you encountered. The safety of our guests is our top priority, and we’re sorry if the construction caused any discomfort. We’re actively working to improve the property and it’s unfortunate that this impacted your visit.As for cleanliness and the condition of the bathroom, this is certainly not the standard we aim for, and we’ll make sure to address this with our housekeeping team. We're also sorry that our staff didn’t meet your expectations; friendly service is something we take great pride in, and we'll be sure to review this feedback with the team.Thank you again for your valuable feedback. We hope you’ll give us another chance in the future to provide you with the experience you deserve.Warm regards,Guest Experience Team

酒店回复: Hi Karen, Thank you for your feedback. We appreciate you choosing our hotel for your stay on this journey and are pleased to know you had a positive overall impression of our property. However, we are sorry to learn you could not complete your stay with us due to unforeseen circumstances and regret the issue that marred the overall experience for you. We do encourage guests to book directly with the hotel to avoid the situation you encountered. Unfortunately, the hotel can only amend reservations made directly with the property as we are not allowed to alter third-party reservations, especially on their cancellation policies. Any changes for reservations booked with a third party must be made directly with the third party. We hope you understand our position on this matter and look forward to another opportunity to share a more positive experience with you. Thank you for considering our accommodation for your stay in Port Richey. Safe travels!Warm regards,Guest Experience Team

酒店回复: Thank you for your continued trust in us, Teresa! It is always a pleasure to welcome back familiar faces like yours, and we are honored to have you as our valued guest. Your recognition of our helpful staff is incredibly gratifying, and we will be sure to let our team know that they contributed to your 5-star experience at our hotel with their accommodating service. We take pride in ensuring a fresh and updated look for our property, and it's great to read that you found our establishment well-maintained despite the building's age. Thank you for acknowledging our efforts and for your continued loyalty to Hampton Inn Port Richey. We always enjoy hosting you when you visit Florida, and we hope to cherish guests like you by having you back with us many more times in the future. Safe & happy travels!Warm regards,Guest Experience Team

酒店回复: Dear David,Thank you for taking the time to share your experience with us. We value all guest feedback as it helps us identify areas where we can improve our service. We appreciate you bringing your concerns about your recent stay to our attention.We understand that your stay did not meet the expectations you deserve as our valued guest. Thank you for your comments regarding our facilities and service. At Hampton Inn Port Richey, we are committed to providing comfortable accommodations and exceptional service to all our guests. Your feedback is important to us as we continuously work to improve our offerings.We hope to have the opportunity to regain your trust on your next visit to Port Richey. We remain dedicated to providing our guests with the high-quality experience that is synonymous with the Hampton Inn brand.Warm regards,Guest Experience Team

酒店回复: Dear Shaelyn, Thank you for taking the time to share your positive experience at Hampton Inn Port Richey! We are thrilled to hear that you enjoyed the friendly service from our front desk team and found our breakfast to be great. It's wonderful to know that you appreciated our convenient location and easy parking. We hope to welcome you back soon for another relaxing stay.Warm regards,Guest Experience Team

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us at Hampton Inn Port Richey. We truly appreciate your feedback as it helps us enhance the quality of our guest experience.We appreciate your comments about the shower temperature during your stay. Consistent hot water is a basic comfort we strive to provide for all our guests, and we thank you for bringing this matter to our attention. Our maintenance team has been informed to ensure this aspect of our accommodations meets the standards our guests deserve.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay experience that Hampton Inn is known for. We remain committed to providing our guests with comfortable and satisfying experiences in every aspect of their stay.Warm regards,Guest Experience Team

酒店回复: Hi Thomas, It's noticeable that your recent visit did not meet your expectations, and we sincerely apologize for the disappointment you experienced with our accommodations and breakfast service. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. We are addressing your comments about breakfast with the relevant team to ensure the issues you have raised regarding the lack of butter and cream cheese for bagels do not arise again. We understand the importance of maintaining a fresh look and feel for our property and assure you that we undertake periodic renovations/repairs as part of the hotel's routine upkeep. Nonetheless, we have taken your feedback on board and will keep it in mind for future improvements. We are sorry that your experience did not align with the top-notch stay we aim to provide our guests. However, we hope you'll give us another chance to make amends and re-establish credibility with you by sharing a more enjoyable and seamless experience. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Warm regards,Guest Experience Team