酒店回复: Dear Mindy, Thank you for notifying us of your recent experience. We’re truly sorry that your visit fell short of the comfort and ease you deserved. Our goal is to always ensure that our guests receive friendly service and the ability to enjoy all the amenities we have to offer. We want you to feel assured that we’re taking your comments seriously and addressing them with care. We’d be grateful for the chance to welcome you back and provide the kind of stay you should always expect.
4.0分
情侣出游
原文
翻译提供方：Google
一开始他们给了我一间很脏的房间，但他们告诉我他们错了并给我换了房间。
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酒店回复: Dear Carlos,We apologize for the initial room mix-up and are happy our team was able to quickly move you to a new room. We hope the rest of your stay was pleasant and that we have an opportunity to welcome you back in the future.
1.0分
商务出差
原文
翻译提供方：Google
我不喜欢这种治疗
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酒店回复: Dear Cesar, Thank you for sharing your feedback. We appreciate your comments, which are essential for enhancing our guest experience. We hope to have another opportunity to host you, ensuring a room that better suits your preferences and a more enjoyable stay overall.
3.0分
其他
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Comfortable room, but we were unhappy with houseke
The housekeeping staff never came to our room to replenish towels or empty the garbage or make the beds. We were there three nights.
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酒店回复: Dear Anne,Thank you for sharing your feedback. We sincerely apologize that your room was not serviced during your stay. This is not the standard of care we strive to provide. We’ve shared your comments with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to provide you with a much better experience on your next visit.
5.0分
其他
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The room was clean and bathroom especially clean. The room probably should have been aired out a bit before we came. Breakfast did not have a lot of variety but the breakfast lady was very helpful. Climate control was easy. We'll definately stay again. Great location too.
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酒店回复: Dear Jody,Thank you for sharing your thoughts with us. It’s wonderful that the cleanliness of the room and bathroom, as well as the ease of climate control, contributed to a comfortable stay. Also, knowing that our breakfast team provided friendly service is rewarding. Your feedback regarding our room’s ventilation and our breakfast variety is appreciated and will be considered as part of ongoing efforts to enhance the guest experience. We look forward to welcoming you back for another pleasant stay at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel in the future.
2.0分
其他
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Not sure why ******* sent me a review for they lost my reservation worth the hotel even though they sent me the reservation 4 days before.
Been using ******* for a long time and this was a surprise. Hotel ended up securing me a room and staff was very helpful. ******* was trying to find me a new location. I declined. Very disappointed.
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酒店回复: Dear James,We're sorry to hear about your experience with your third-party booking site. It's great to know our team was able to accommodate you, and we hope to welcome you back for a smoother stay next time.
设施挺好比较新 早餐也还可以
房间挺干净的 免费停车
房间很干净，housing Keeping 每天都有。早餐品类丰富，强烈推荐！每次出差都是订Holiday Inn， 家的舒适感！
服务员热情周到，早餐种类有点少
酒店不太好
各方面都令人失望。房间脏乱不堪。浴室排水非常慢。沐浴露没加满，肥皂盒也坏了。景色糟糕，噪音很大。
早餐也令人失望。供应缓慢。没有贝果，只有超级便宜的白面包。水果选择很少，也没有酸奶。煎饼机只能煎一面。鸡蛋总是煎不出来。
员工不太友好。我们要求延迟1小时退房，但他们只给了半小时，而且即使我们挂了“请勿打扰”的牌子，他们仍然提前敲门（甚至比正常退房时间还早），试图闯入。
说实话，低档次的酒店会更好。我再也不会住了，以后可能会考虑其他品牌的酒店。
一位女士很友善，另一位很粗鲁。马桶底部有尿液。电视坏了。泳池因化学物质问题关闭。
一开始他们给了我一间很脏的房间，但他们告诉我他们错了并给我换了房间。
我不喜欢这种治疗
Comfortable room, but we were unhappy with houseke
The housekeeping staff never came to our room to replenish towels or empty the garbage or make the beds. We were there three nights.
The room was clean and bathroom especially clean. The room probably should have been aired out a bit before we came. Breakfast did not have a lot of variety but the breakfast lady was very helpful. Climate control was easy. We'll definately stay again. Great location too.
Not sure why ******* sent me a review for they lost my reservation worth the hotel even though they sent me the reservation 4 days before.
Been using ******* for a long time and this was a surprise. Hotel ended up securing me a room and staff was very helpful. ******* was trying to find me a new location. I declined. Very disappointed.