My stay was very nice just need more help with the food area the bistro doesn’t have enough help. There needs to be 2 people working at all times.
5.0分
家庭亲子
I arrived in the middle of the night and the staff was very kind and helpful. Hotel was very clean.
4.0分
其他
Refrigerator would not keep drinks cold, one light near the microwave not working,
3.0分
其他
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Hotel Review
Bathroom shower is older. Needed additional cleaning in crevices to remove pink and black mildew. The ice machine was rusted on outside. This was not appealing.
5.0分
其他
Great customer service!!
Customer service went the extra mile to make my stay accommodating.friendly and helpful staff will definitely come back
5.0分
其他
Room was clean and fire pit area was nice. Downside is that is near train tracks so you hear the train regularly.
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酒店回复: We are delighted that you enjoyed your stay! Thank you for choosing to stay with us at Courtyard Downtown Lubbock!
5.0分
其他
We got in the pool But the Hot Tub was cold.
1.0分
家庭亲子
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Upon arriving at the hotel to check in, we were dismayed to discover that our rooms had been canceled. This was despite a prior phone call where we informed a staff member of our weather-related flight delay. The employee assured us that our rooms would remain available until our arrival the following morning. However, upon our arrival, the booking had been canceled. The staff offered no assistance and stated we would need to rebook at a higher rate, suggesting we look at other hotels on their computer.
1.0分
商务出差
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They gave my double queen bed away. Then told me they could only give me a room with a king bed. Was there for an event a Texas Tech and after being at the event all night, coming to the hotel just made it worse with the experience
非常舒适
My stay was very nice just need more help with the food area the bistro doesn’t have enough help. There needs to be 2 people working at all times.
I arrived in the middle of the night and the staff was very kind and helpful. Hotel was very clean.
Refrigerator would not keep drinks cold, one light near the microwave not working,
Hotel Review
Bathroom shower is older. Needed additional cleaning in crevices to remove pink and black mildew. The ice machine was rusted on outside. This was not appealing.
Great customer service!!
Customer service went the extra mile to make my stay accommodating.friendly and helpful staff will definitely come back
Room was clean and fire pit area was nice. Downside is that is near train tracks so you hear the train regularly.
We got in the pool But the Hot Tub was cold.
Upon arriving at the hotel to check in, we were dismayed to discover that our rooms had been canceled. This was despite a prior phone call where we informed a staff member of our weather-related flight delay. The employee assured us that our rooms would remain available until our arrival the following morning. However, upon our arrival, the booking had been canceled. The staff offered no assistance and stated we would need to rebook at a higher rate, suggesting we look at other hotels on their computer.
They gave my double queen bed away. Then told me they could only give me a room with a king bed. Was there for an event a Texas Tech and after being at the event all night, coming to the hotel just made it worse with the experience