I had a terrible night's sleep.First of all, the room was vibrating Like the lower deck on a ship, I called the front desk, and asked if there was something going on below me (room 222) she said no, which was wrong. I found out the next morning I was over the laundry room and that was the cause. It went all the way past midnight before it stopped. I found the air conditioning system very difficult to use. Because there is a long lag time, so if you set it on 66, for instance, it would go to 66 and then wait until it got up to 70 before kicking in again. Which means I could never get the covers right because it was always too cold or too hot. I finally slept in my clothes and just a sheet. There is a hole in the wall, but it was no big deal because it was behind the bathroom door. And come on, do you really save money by using single ply toilet paper? Marriott courtyards are usually my favorite hotel, but this was just terrible, and the worst night's sleep.I can remember.
5.0分
其他
My stay was very nice just need more help with the food area the bistro doesn’t have enough help. There needs to be 2 people working at all times.
5.0分
家庭亲子
Clean room and friendly staff. Early flight so we didn’t get to eat breakfast.
5.0分
家庭亲子
I arrived in the middle of the night and the staff was very kind and helpful. Hotel was very clean.
4.0分
其他
Refrigerator would not keep drinks cold, one light near the microwave not working,
3.0分
其他
展开
Hotel Review
Bathroom shower is older. Needed additional cleaning in crevices to remove pink and black mildew. The ice machine was rusted on outside. This was not appealing.
5.0分
其他
Great customer service!!
Customer service went the extra mile to make my stay accommodating.friendly and helpful staff will definitely come back
5.0分
其他
Room was clean and fire pit area was nice. Downside is that is near train tracks so you hear the train regularly.
展开
酒店回复: We are delighted that you enjoyed your stay! Thank you for choosing to stay with us at Courtyard Downtown Lubbock!
非常舒适
I had a terrible night's sleep.First of all, the room was vibrating Like the lower deck on a ship, I called the front desk, and asked if there was something going on below me (room 222) she said no, which was wrong. I found out the next morning I was over the laundry room and that was the cause. It went all the way past midnight before it stopped. I found the air conditioning system very difficult to use. Because there is a long lag time, so if you set it on 66, for instance, it would go to 66 and then wait until it got up to 70 before kicking in again. Which means I could never get the covers right because it was always too cold or too hot. I finally slept in my clothes and just a sheet. There is a hole in the wall, but it was no big deal because it was behind the bathroom door. And come on, do you really save money by using single ply toilet paper? Marriott courtyards are usually my favorite hotel, but this was just terrible, and the worst night's sleep.I can remember.
My stay was very nice just need more help with the food area the bistro doesn’t have enough help. There needs to be 2 people working at all times.
Clean room and friendly staff. Early flight so we didn’t get to eat breakfast.
I arrived in the middle of the night and the staff was very kind and helpful. Hotel was very clean.
Refrigerator would not keep drinks cold, one light near the microwave not working,
Hotel Review
Bathroom shower is older. Needed additional cleaning in crevices to remove pink and black mildew. The ice machine was rusted on outside. This was not appealing.
Great customer service!!
Customer service went the extra mile to make my stay accommodating.friendly and helpful staff will definitely come back
Room was clean and fire pit area was nice. Downside is that is near train tracks so you hear the train regularly.
Didnt stay rooms and hotel were horrible