It was fine. The staff was friendly and the location ideal for attending a concert at the civic center.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our staff friendly and that our location worked out well for your concert at the Civic Center. We hope we’ll have the chance to welcome you back for another stay soon!
3.0分
其他
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With no elevator service in the garage area and charging 15 per night parking fee I would think this hotel should reimburse every guest this particular weekend. Elderly people hauling luggage up and down stairs is a disgrace in a dimly lit area did not help either. And one of the elevators in the courtyard by marriott had black blankets hanging inside the elevators on the inside walls. All the buttons needed redone so you would know where you were headed. Several guests felt uncomfortable. This was the weekend of September 20th.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear about the challenges you experienced during your stay, particularly with the lack of elevator service and the parking situation. We understand how important convenience and accessibility are, especially for guests with mobility concerns, and we sincerely apologize for any discomfort caused. Your comments about the elevator and parking fees have been shared with our team for immediate review and consideration. We are committed to improving our facilities and services to ensure a more enjoyable experience for all of our guests. We appreciate your input and hope to have the opportunity to welcome you back under better circumstances
4.0分
家庭亲子
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It looked clean and freshly remodeled. Rooms were nice. Staff nice and courteous. They however did not provide info about parking or additional amenities that are available as a guest. I had to ask and if you don’t know what to ask you don’t know. That all outside of that it was a good stay will likely stay again.
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酒店回复: Thank you for your thoughtful review. We’re glad to hear you enjoyed our clean, refreshed rooms and that our staff made a positive impression. We appreciate your comments about parking and amenity information—your feedback helps us see where we can improve communication so that our guests have everything they need without having to ask. We’ll review this with our team to ensure details are provided more consistently. We’re happy to know you’d likely stay with us again and look forward to welcoming you back soon.
4.0分
其他
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Great stay, but there was a weird rhythmic buzzing from the in-room speaker. We drowned it out with white noise, but it would have been annoying to hear the buzzing when trying to sleep.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you had a great stay overall, though I’m sorry for the buzzing noise you encountered from the in-room speaker. We understand how important a quiet, restful night is, and we’ll have our team look into this right away to prevent it from happening again. We appreciate your feedback and hope to welcome you back for an even more comfortable stay.
5.0分
情侣出游
Connected to the Civic Center, we loved that we did not have to go outside to attend concert. The food options at the hotel were average at best.
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酒店回复: Thank you for sharing your feedback with us. We’re so glad you enjoyed the convenience of our location and the skywalk connection to the Civic Center—it truly makes attending events much easier. We appreciate your comments regarding our food options as well. Guest feedback is valuable in helping us improve, and we’ll be sure to share your input with our culinary team. We hope to welcome you back for another stay soon!
5.0分
情侣出游
We loved our stay! Friendly staff, clean & nicely layed out rooms. We will definitely be back!
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酒店回复: Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay, found our staff friendly, and appreciated the cleanliness and layout of our rooms. It means a lot to know you plan on returning—we can’t wait to welcome you back for another great stay!
5.0分
情侣出游
Front desk clerks were amazing. Room was very clean. The out side area was clean and quiet
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酒店回复: Thank you so much for sharing your experience with us! We’re delighted to hear that our front desk team made such a positive impression and that you enjoyed both your room and the peaceful surroundings. We take pride in providing a clean and welcoming environment for our guests, and your kind words mean a lot to our team. We look forward to welcoming you back again soon!
4.0分
情侣出游
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Weekend of the Blues Fest, bar or restaurant wasn't opened at 2:30 pm. People coming in just to enjoy a drink and quick snack, couldn't get one. Celeste at the front desk was AWESOME, great personality and helpful. People were confused on which desk to go to register.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that our front desk team, especially Celeste, made such a positive impression during your stay. We regret to learn about the confusion at check-in and the limited availability of our bar and restaurant during your visit. Your comments help us identify opportunities for improvement, and we appreciate your input. We hope to welcome you back for an even better experience in the future.
服务很棒，员工优秀且乐于助人，地理位置也很方便。
位置很好，出行非常方便。
It was fine. The staff was friendly and the location ideal for attending a concert at the civic center.
With no elevator service in the garage area and charging 15 per night parking fee I would think this hotel should reimburse every guest this particular weekend. Elderly people hauling luggage up and down stairs is a disgrace in a dimly lit area did not help either. And one of the elevators in the courtyard by marriott had black blankets hanging inside the elevators on the inside walls. All the buttons needed redone so you would know where you were headed. Several guests felt uncomfortable. This was the weekend of September 20th.
It looked clean and freshly remodeled. Rooms were nice. Staff nice and courteous. They however did not provide info about parking or additional amenities that are available as a guest. I had to ask and if you don’t know what to ask you don’t know. That all outside of that it was a good stay will likely stay again.
Great stay, but there was a weird rhythmic buzzing from the in-room speaker. We drowned it out with white noise, but it would have been annoying to hear the buzzing when trying to sleep.
Connected to the Civic Center, we loved that we did not have to go outside to attend concert. The food options at the hotel were average at best.
We loved our stay! Friendly staff, clean & nicely layed out rooms. We will definitely be back!
Front desk clerks were amazing. Room was very clean. The out side area was clean and quiet
Weekend of the Blues Fest, bar or restaurant wasn't opened at 2:30 pm. People coming in just to enjoy a drink and quick snack, couldn't get one. Celeste at the front desk was AWESOME, great personality and helpful. People were confused on which desk to go to register.