酒店回复: Thank you for your feedback. We appreciate you taking the time to share your thoughts and hope your stay was a pleasant one.
1.0分
其他
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Hotel was advertised with an indoor pool. There were not any notes that the pool was seasonal (although indoors) I booked this room for a swim getaway for my daughter.
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酒店回复: Thank you for sharing your feedback. I am sorry to hear the pool was not available during your stay, especially since you had planned a special trip with your daughter. We appreciate your comments and understand how disappointing that must have been.
5.0分
其他
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We enjoyed staying in this Hotel . The check in was easy staff was very polite and the room was in excellent condition very clean well maintained ! We will be back next time we come to town !
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酒店回复: Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay and that our team made you feel welcome. It is great to know your room met expectations, and we look forward to seeing you again on your next visit.
4.0分
商务出差
The room was clean and comfortable, service was good, business center was available. My stay was pleasant.
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酒店回复: Thank you for your kind review! We’re glad you enjoyed the clean, comfortable room and found the service and business center convenient. We’re happy your stay was pleasant and hope to welcome you back soon!
5.0分
商务出差
Quiet, clean, excellent customer service, felt safe and secure! Definitely would stay there again!!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed a quiet, clean stay with excellent service and felt safe and secure. It means a lot to us, and we’d be honored to welcome you back anytime. See you again soon!
2.0分
其他
Our room smelled terrible. The pillow smelled like it was slept on and not clean.
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酒店回复: We’re very sorry to hear about the unpleasant odor and concerns with the pillow in your room. This is not the level of cleanliness we want to provide. Thank you for bringing it to our attention so we can address it with our housekeeping team.
5.0分
其他
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Very nicely surprised by this hotel. Service was great and the cleanliness was above and beyond. Will definitely stay here again and recommend to family and friends.
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酒店回复: Angela, Thank you for the wonderful review! We're so glad to hear you enjoyed the service and cleanliness during your stay. We appreciate your recommendation and look forward to welcoming you back!
3.0分
其他
Breakfast needs improvement.
Room with mold smell.
Old
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酒店回复: Thank you for sharing your comments. I am sorry to hear that your room and the breakfast did not meet expectations. Your feedback is appreciated and helps us understand where improvements can be made.
3.0分
家庭亲子
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One of the main reasons for staying at this hotel was the indoor swimming pool.
Guess what was closed? The room is small.
And for some odd reason we was put on the 4th floor and the parking lot was empty.
The breakfast was very good.
The tv to start with didn’t work . But they fixed it. We had to leave a day early due to the massive storms coming through when we asked for a refund for the one night , that was out of the question.. so if you are to ask me was it worth the 600 dollar stay? No! Absolutely not. The staff was friendly. But I was expecting much for the price we paid .
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酒店回复: Tiffany, We appreciate your honest feedback. We're sorry to hear that the indoor pool was closed during your stay and that the room placement and refund policy didn’t meet your expectations. It’s great that the staff was friendly and the breakfast was enjoyable, but we understand that you expected more for the price. Your comments will be shared with management to improve future guest experiences. Thank you for staying with us!
5.0分
其他
Great stay… comfy beds… welcoming staff…
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酒店回复: Thank you for your kind review. We are so glad to hear you had a great stay and found the beds comfortable and the staff welcoming. We hope to see you again soon.
好的
Hotel was advertised with an indoor pool. There were not any notes that the pool was seasonal (although indoors) I booked this room for a swim getaway for my daughter.
We enjoyed staying in this Hotel . The check in was easy staff was very polite and the room was in excellent condition very clean well maintained ! We will be back next time we come to town !
The room was clean and comfortable, service was good, business center was available. My stay was pleasant.
Quiet, clean, excellent customer service, felt safe and secure! Definitely would stay there again!!
Our room smelled terrible. The pillow smelled like it was slept on and not clean.
Very nicely surprised by this hotel. Service was great and the cleanliness was above and beyond. Will definitely stay here again and recommend to family and friends.
Breakfast needs improvement.
Room with mold smell.
Old
One of the main reasons for staying at this hotel was the indoor swimming pool.
Guess what was closed? The room is small.
And for some odd reason we was put on the 4th floor and the parking lot was empty.
The breakfast was very good.
The tv to start with didn’t work . But they fixed it. We had to leave a day early due to the massive storms coming through when we asked for a refund for the one night , that was out of the question.. so if you are to ask me was it worth the 600 dollar stay? No! Absolutely not. The staff was friendly. But I was expecting much for the price we paid .
Great stay… comfy beds… welcoming staff…