We got to the hotel and the room they put us in was dirty. They offered to clean it but the ceiling was also leaking so the floor was soaked. We went to the pool so they could clean it and when we got to the pool, we realized that the hot tub was not working. There was no heat in the pool room. It was 45° in there. So swimming was a no go. We booked this hotel because it was one of the only ones with a hot tub. Continental breakfast was packaged cookies and a few other things. As we were finishing up they brought out some eggs and gravy. I do not recommend this place. There was no other vacancy near us because of the winter storm or we would've gone somewhere else.
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酒店回复: Dear guest.We feel apology as no-one is not able to control the weather that made snow melted water entered in the ceiling from top floor's air conditioner housing. Please note the weather condition as below on that day in Litchfield,ILOn November 29, 2025, Litchfield, Illinois, experienced a significant, early-season winter storm with a substantial amount of snow. Weather Summary:Conditions: An early season winter storm brought heavy snow to the area.Snowfall: Central Illinois, including the region around Litchfield, received between 5 and 12 inches of snow within a 12 to 18 hour period. This was one of the most prolific late November snowfalls on record for the area.Records: Daily snowfall records were broken at nearby official observing sites in Springfield and Lincoln, indicating a notable weather event.We were short in staff as housekeeping staff were not able to travel to Baymont, so that is why it happened.Please note that we are not a fast food restaurant- We offers hot breakfast Eggs, Sausages/biscuits/gravy. Waffle, regular/sugar free syrup/ cinnamon sugar, Regular/Decaffeinated coffee 24 hrs. Mild/medium/dark roast option/hot water dispenser. Milk & yogurt, fruits apple/banana/clementine, Apple/Orange juice, 4 types of cereals frosted flex/raisin bran/fruit loops/honey nuts. 3 flavors of crackers, Bread, Bagels regular/raisin, and cream cheese/veg.spread.We are serving more than franchisee’s requirement.Still if you are ignoring, no-one is able to make you understand the situation.You are welcome to call us if you have questions. Please stay healthy and have a blessed day.
5.0分
其他
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This is always our place to stop when we come through, easy access to the highway, lots of parking, clean and check in and out is easy. We stay here several times a year.
3.0分
其他
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Room was nice and big. Bathroom door handle needs fixed. Parking was nice. Breakfast meeds more choices and more food available. The hotel was completely booked Saturday night so breakfast on Sunday ran out of food fast.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the spacious room and convenient parking. We apologize for the issues you experienced, especially with the bathroom door handle and the limited breakfast selection. With the hotel fully booked, Sunday breakfast was busier than usual, but we understand how frustrating it can be when items run out. We’ve shared your comments with our team so we can improve both maintenance and breakfast availability moving forward. We appreciate your feedback and hope to have the opportunity to provide you with a smoother, more enjoyable stay next time.
4.0分
其他
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The refrigerator froze my yogurt. Setting is too cold also, there is a toilet stool sitting out on the outside under the window. The bathroom smelled like cigarette smoke when we checked in and the front desk was immediately notified.
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酒店回复: Dear Albert.We would like to extend our heartfelt thanks for choosing to stay at Baymont By Wyndham Litchfield. It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience during your time here.Your satisfaction is incredibly important to us, and we truly appreciate your trust in our services. Should you need any assistance or have any feedback, please do not hesitate to reach out.We look forward to welcoming you back soon.
4.0分
家庭亲子
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Staff was great and room was very comfortable. The breakfast was the downside. The bagels were hard as rock and the eggs didn’t smell right. The best part was the packaged cookies
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酒店回复: Thank you so much for taking the time to tell us about your experience at Baymont by Wyndham Litchfield. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay was comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont by Wyndham Litchfield, we continuously strive to exceed your expectations. Suggestions are welcome. Thank you again for sharing your experience, and we look forward to serving you in the future
2.0分
情侣出游
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At arrival, I waited at an empty counter for 15 minutes. After calling out for assistance, the attendant peeked her head out of from around the office wall and seemed inconvenienced to check me in.
The room was clean and well organized. The fridge worked very well in keeping our water and soda cold. However, that’s the extent of positives we experienced during our stay. We were given only 1 night of towels for 1 person despite having 2 people for 2 nights. We had to rely on pool towels to supplement our stay into night 2.
The breakfast was gross. Cold food, biscuit rocks with flour water. Boiled eggs were borderline slimy from the fridge. The orange juice from the machine dispenser was warm. I couldn’t finish it from fear of food borne illness. Thankfully, there was a Dennys next door.
The pool was cold with inflatables left by other guests. But the hot tub was colder and didn’t work. All the smoking guests stayed around the main door entrance and we had to walk through clouds of smoke when we entered/left the hotel.
If you’re looking for a bed and pillow for a night in the middle of a trip, this place will do. Just eat somewhere else. If you’re looking to stay longer than a night, you’re better off finding a better hotel.
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酒店回复: Thank you for taking the time to tell us about your experience at Baymont by Wyndham Litchfield. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Please let know at front desk if you are not satisfy so, front desk can take possible action right away.
1.0分
其他
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First the positives: beds were comfy & room was clean. Parking plentiful.
Now the bad;
Pool is SO BAD.
Hot tub felt like a polar plunge, literally colder than the pool. I am not exaggerating, it was freezing.
Pool area is so dated and faded, paint chipping, and not at all as photographed.
Could not see the bottom of the pool & could not smell any chlorine at all. Ended up making my kids get out after 10 min and go shower as the concern for bacteria was so high considering it was obviously not a well-treated pool. My son is in cancer treatment and one of the things he is able to do for fun is swim in a properly chlorinated pool, unfortunately the pool was disappointing and didn’t feel safe for him. Such a waste of a trip.
Moving on, you have to get your pool towels from the front desk and they gave me such attitude when i asked for one for each family member. Acted like we were supposed to all share one?
Breakfast was meh, the first two times we tried to eat there was barely any food. Waited for them to restock and it tasted like the biscuits were microwaved. You know when you microwave something too long and outsides are tough and hard? Yeah. Gross.
When we arrived the front desk clerk seemed annoyed with my questions and then we found our door standing wide open to our room.
Overall: we stayed to get some pool time (did not), have a decent breakfast (did not) and get a good nights sleep (at least there was that.) But we will never be back or recommend it to anyone
2.0分
其他
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Palm sized holes towels, horrible breakfast, definitely get what you pay for. The pillows were the size of throw pillows. Unfriendly staff. Just in general- unclean.
2.0分
家庭亲子
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There was no one at front desk. A lady was sitting outside and saw us walk in. About 15 minutes later that lady came in and asked us what we needed. We told her we needed to check in. She gave us a key, never said hi or when breakfast was. Terrible service
价格便宜 房间挺干净
We got to the hotel and the room they put us in was dirty. They offered to clean it but the ceiling was also leaking so the floor was soaked. We went to the pool so they could clean it and when we got to the pool, we realized that the hot tub was not working. There was no heat in the pool room. It was 45° in there. So swimming was a no go. We booked this hotel because it was one of the only ones with a hot tub. Continental breakfast was packaged cookies and a few other things. As we were finishing up they brought out some eggs and gravy. I do not recommend this place. There was no other vacancy near us because of the winter storm or we would've gone somewhere else.
This is always our place to stop when we come through, easy access to the highway, lots of parking, clean and check in and out is easy. We stay here several times a year.
Room was nice and big. Bathroom door handle needs fixed. Parking was nice. Breakfast meeds more choices and more food available. The hotel was completely booked Saturday night so breakfast on Sunday ran out of food fast.
The refrigerator froze my yogurt. Setting is too cold also, there is a toilet stool sitting out on the outside under the window. The bathroom smelled like cigarette smoke when we checked in and the front desk was immediately notified.
Staff was great and room was very comfortable. The breakfast was the downside. The bagels were hard as rock and the eggs didn’t smell right. The best part was the packaged cookies
At arrival, I waited at an empty counter for 15 minutes. After calling out for assistance, the attendant peeked her head out of from around the office wall and seemed inconvenienced to check me in.
The room was clean and well organized. The fridge worked very well in keeping our water and soda cold. However, that’s the extent of positives we experienced during our stay. We were given only 1 night of towels for 1 person despite having 2 people for 2 nights. We had to rely on pool towels to supplement our stay into night 2.
The breakfast was gross. Cold food, biscuit rocks with flour water. Boiled eggs were borderline slimy from the fridge. The orange juice from the machine dispenser was warm. I couldn’t finish it from fear of food borne illness. Thankfully, there was a Dennys next door.
The pool was cold with inflatables left by other guests. But the hot tub was colder and didn’t work. All the smoking guests stayed around the main door entrance and we had to walk through clouds of smoke when we entered/left the hotel.
If you’re looking for a bed and pillow for a night in the middle of a trip, this place will do. Just eat somewhere else. If you’re looking to stay longer than a night, you’re better off finding a better hotel.
First the positives: beds were comfy & room was clean. Parking plentiful.
Now the bad;
Pool is SO BAD.
Hot tub felt like a polar plunge, literally colder than the pool. I am not exaggerating, it was freezing.
Pool area is so dated and faded, paint chipping, and not at all as photographed.
Could not see the bottom of the pool & could not smell any chlorine at all. Ended up making my kids get out after 10 min and go shower as the concern for bacteria was so high considering it was obviously not a well-treated pool. My son is in cancer treatment and one of the things he is able to do for fun is swim in a properly chlorinated pool, unfortunately the pool was disappointing and didn’t feel safe for him. Such a waste of a trip.
Moving on, you have to get your pool towels from the front desk and they gave me such attitude when i asked for one for each family member. Acted like we were supposed to all share one?
Breakfast was meh, the first two times we tried to eat there was barely any food. Waited for them to restock and it tasted like the biscuits were microwaved. You know when you microwave something too long and outsides are tough and hard? Yeah. Gross.
When we arrived the front desk clerk seemed annoyed with my questions and then we found our door standing wide open to our room.
Overall: we stayed to get some pool time (did not), have a decent breakfast (did not) and get a good nights sleep (at least there was that.) But we will never be back or recommend it to anyone
Palm sized holes towels, horrible breakfast, definitely get what you pay for. The pillows were the size of throw pillows. Unfriendly staff. Just in general- unclean.
There was no one at front desk. A lady was sitting outside and saw us walk in. About 15 minutes later that lady came in and asked us what we needed. We told her we needed to check in. She gave us a key, never said hi or when breakfast was. Terrible service