酒店回复: We apologize that your stay did not meet the expectations of the hotel. We hope that we can welcome you and your party back sometime soon to make it right.
4.0分
其他
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Room 302 was terrible. It stunk so badly that even after the windows were opened and a fan was circulating that room for 8 hours it still smelled so bad. The sheets smelled bad, pillows, and towels too. I assume it's probably in the carpet too. One of the bath towels was also dirty, and so was a wash cloth.
Friendly and patient staff. All the other rooms were great! We will be back! Breakfast was great! I bought 5 rooms and 4/5 were great! Thank you for hosting us!
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酒店回复: Dear Isaac,Thank you for taking the time to share your thoughts. Your candid feedback is instrumental in our goal to continually enhance our guest experience. We sincerely regret the odor issues in room 302 and concerns with cleanliness, and action will be taken to address these shortcomings.However, we're pleased to learn that you found our staff friendly and patient, and that the majority of your rooms were to your satisfaction. It's also wonderful to hear that you enjoyed your breakfast. We truly appreciate your continued support and look forward to welcoming you back for an even better experience next time.Warm regards,The TownPlace Suites Bloomington Team
3.0分
商务出差
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Staff was nice. Room was clean but very well used. Sofa couch looks like it had been there since 1970s. whole establishment needs to be redone. Very old and creepy vibes. Hallway odorous. Next to a noisy freeway. Would definitely not stay again.
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酒店回复: lorraine, the feedback about the room’s cleanliness and the interactions with the team are appreciated. The comments about the atmosphere, furnishings, and environment are valuable, and these observations will be considered as changes are evaluated. Thank you for sharing your perspective.
3.0分
其他
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Very friendly, basic, clean
When we vacated our other Bloomington hotel due to unacceptable condition, we had limited options. This hotel was very welcoming: a truly lovely staff. The 3-star score is only that low because we had one of the unrenovated rooms and it was quite dated and the sofa(bed) upholstery and seat cushions were in bad shape. Pros( in addition to the staff): clean facility and room with comfortable bathroom and kitchen, good TV. Surprisingly quiet and convenient location. Perfectly nice comp hot breakfast. Really nice, clean little pool helped us decompress. I would gladly return but request a renovated room.
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酒店回复: Christa, thank you for sharing your impressions. The team is pleased you found your accommodations inviting and appreciated the welcoming atmosphere, the clean space, convenient amenities, and the pool. Feedback about the room’s condition has been noted, and requests for updated accommodations are always encouraged for future visits. The team looks forward to seeing you again.
3.0分
家庭亲子
Room was good, staff was nice breakfast Covid have been better
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酒店回复: Thank you for your feedback, we’re glad you enjoyed the room and our friendly staff. We appreciate your comments about breakfast and will use them to improve. We hope to welcome you back to TownePlace Suites Bloomington for an even better stay.
3.0分
商务出差
After changing rooms THREE times for broken AC, flooding toilet, and just absolutely filthy, it was an ok stay if you’re not too picky
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酒店回复: natalie, thank you for sharing these details from your recent visit. The team appreciates your feedback and takes your comments seriously as they strive to ensure a comfortable environment for all guests. Your input will be helpful as improvements are considered moving forward.
3.0分
其他
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The staff was very efficient and friendly.
This property needs some TLC. Surprised that Marriott would let one of their properties get this run down.
Our bed was uncomfortable, sagged in the middle.
Air conditioner quite loud.
Printer downstairs broken so unable to print boarding passes.
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酒店回复: Thank you for sharing feedback about your recent visit. The team is glad you found their service efficient and welcoming. Your comments about the property's condition and some aspects of the amenities have been noted, as attention to the guest experience is always a top priority. Your insights are appreciated and will be reviewed to ensure a comfortable environment.
3.0分
其他
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Although the employers were very nice the hotel is extremely dated. I recognize it was graduation weekend but we paid well over $800 for what should have cost less than $100.
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酒店回复: Annette, thank you for sharing your thoughts. The team aims to create a welcoming atmosphere for all guests. Feedback about the condition of the property and pricing during special events is noted, and it will be taken into consideration moving forward.
为了看日全食预订的。酒店很干净，交通便利，服务也很好。
酒店还不错，但离市中心有点远。房间很好，就是位置偏僻了点。
泳池的水太冷了，炉子几乎不能用，这违背了去那里的目的。但这仍然是一段美好的时光。而且房间非常干净。
Room 302 was terrible. It stunk so badly that even after the windows were opened and a fan was circulating that room for 8 hours it still smelled so bad. The sheets smelled bad, pillows, and towels too. I assume it's probably in the carpet too. One of the bath towels was also dirty, and so was a wash cloth.
Friendly and patient staff. All the other rooms were great! We will be back! Breakfast was great! I bought 5 rooms and 4/5 were great! Thank you for hosting us!
Staff was nice. Room was clean but very well used. Sofa couch looks like it had been there since 1970s. whole establishment needs to be redone. Very old and creepy vibes. Hallway odorous. Next to a noisy freeway. Would definitely not stay again.
Very friendly, basic, clean
When we vacated our other Bloomington hotel due to unacceptable condition, we had limited options. This hotel was very welcoming: a truly lovely staff. The 3-star score is only that low because we had one of the unrenovated rooms and it was quite dated and the sofa(bed) upholstery and seat cushions were in bad shape. Pros( in addition to the staff): clean facility and room with comfortable bathroom and kitchen, good TV. Surprisingly quiet and convenient location. Perfectly nice comp hot breakfast. Really nice, clean little pool helped us decompress. I would gladly return but request a renovated room.
Room was good, staff was nice breakfast Covid have been better
After changing rooms THREE times for broken AC, flooding toilet, and just absolutely filthy, it was an ok stay if you’re not too picky
The staff was very efficient and friendly.
This property needs some TLC. Surprised that Marriott would let one of their properties get this run down.
Our bed was uncomfortable, sagged in the middle.
Air conditioner quite loud.
Printer downstairs broken so unable to print boarding passes.
Although the employers were very nice the hotel is extremely dated. I recognize it was graduation weekend but we paid well over $800 for what should have cost less than $100.