酒店回复: Thank-You We hope to see you again in the future
2.0分
商务出差
Staff was nice, but rundown room, broken bathtub and no hot water, no luggage cart, just made it a bit great stay.
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酒店回复: Thank you for your feedback. We appreciate you recognizing our nice staff, but we are truly sorry that serious failures like the broken bathtub, lack of hot water, and rundown room conditions ruined your stay. This is unacceptable. We have immediately addressed these maintenance issues and are ensuring all rooms are thoroughly inspected for full functionality. We apologize for falling short and hope to earn your business again.
2.0分
其他
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The person who checked us in didn’t know what she was doing. Apparently she had never checked someone in who had booked through *******. We showed her a copy of our receipt. And instead of just admitting she wasn’t sure about the situation, she demanded we pay again before getting our room. We had to request she call her manager while we contacted ******* to sort out the situation. ******* was wonderful while we waited for the manager to fix the situation. We never got any kind of apology from the desk clerk. Very disappointing situation.
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酒店回复: Thank you for sharing your experience. Please accept our deepest apologies for the unprofessional check-in you endured. It is unacceptable that you were asked to pay again and did not receive a proper apology from our staff.We have investigated and found that a technical system error failed to clearly display your prepaid ******* status, causing confusion. However, there is no excuse for the way the situation was handled.We are using your feedback for immediate and intensive retraining across our front desk team on correctly handling third-party bookings and ensuring better customer service and clear communication, even when technical issues arise.We sincerely regret that your arrival was frustrating. We hope you will give the Best Western Kokomo another opportunity to provide the seamless and welcoming stay you deserve.
1.0分
其他
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I did not even stay here. And when leaving because of safety concerns at the property upon arrival, the manager checked me in by mistake, and now I could not get a refund because their upper manager will not approve it
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酒店回复: Thank you for your feedback. We sincerely apologize that your arrival was concerning and led to issues with your intended departure and refund request. The safety and security of our guests is always our top priority, and we regret the administrative error that complicated your departure.We appreciate you bringing these issues to our attention so that we could rectify them and we hope to have the opportunity to welcome you back for a better experience.
早餐有点一般，但整体设施还不错。
客房服务也很干净。
总的来说，没有什么大的不满。
因为路被封了，所以很难到达酒店。
位置有点偏僻。
经常光顾！
住得很舒服。
我们到得很晚，柜台后面的服务员很棒，很友好。我们是最后一个入住的，所以她知道我们的名字。她把一切都解释得一清二楚。去了房间，感觉很好。床很松软，但当然，没有什么像家一样。我们早上吃了早餐，味道不错。退房也同样顺利，服务员也很棒，很友好。我明年一定会再来，这将是我再次入住的酒店
入住很顺利。干净整洁。我会再次入住。
Staff was nice, but rundown room, broken bathtub and no hot water, no luggage cart, just made it a bit great stay.
The person who checked us in didn’t know what she was doing. Apparently she had never checked someone in who had booked through *******. We showed her a copy of our receipt. And instead of just admitting she wasn’t sure about the situation, she demanded we pay again before getting our room. We had to request she call her manager while we contacted ******* to sort out the situation. ******* was wonderful while we waited for the manager to fix the situation. We never got any kind of apology from the desk clerk. Very disappointing situation.
I did not even stay here. And when leaving because of safety concerns at the property upon arrival, the manager checked me in by mistake, and now I could not get a refund because their upper manager will not approve it