酒店回复: Dear Stuart, thank you for taking the time to review our location. I would like to apologize for failing to meet your expectations. I see that our agent starting collecting your personal information to add to your reservation at 3:43PM and actually checked you into the room at 3:55PM. If a guest request a later check out it is based on availability and we would advise at the time of request if we could accommodate that request. I will be certain to share your review with our entire staff. Once again thank you for taking the time to review our location.
2.0分
商务出差
原文
翻译提供方：Google
我的房间很脏/有异味。房间里的洗发水和洗护用品很糟糕。这家酒店给人的感觉很陈旧
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酒店回复: Dear Allison, thank you for taking the time to review our location. I would like to apologize for failing to meet your expectations. We strive to provide excellent service and a clean room. We will be undergoing renovations starting in Dec of this year. Hopefully you will give us another opportunity once we complete our renovations.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好的酒店，非常干净，漂亮的游泳池。很棒的午餐，10/10
4.0分
家庭亲子
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My family and I stayed for 4 nights while visiting family and I have to say it was very clean. The beds were comfortable which is a huge plus. The room was very spacious and also had a nice size walk in closet. We received clean towels when needed. The staff was friendly. The free breakfast was an added bonus to get something in your stomach in the early morning. The only problem is the bathroom which is why I took off one star. The door to the bathroom had no lock and with a family of five that can be a little interrupting. Also the bathroom door is frosted so when anyone needs to use the toilet in the middle of the night it can be blinding when the light switch is on hence wakes everyone up. We also had a tub shower with shower curtain and it would blow towards you when showering. So definitely think all rooms should be upgrading with shower doors. But if there was a lock on the door and no frosted bathroom door it would be 5 stars!
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you and your family enjoyed the spacious, comfortable accommodations and appreciated our clean rooms, friendly team, and complimentary breakfast. We understand how the bathroom layout impacted your experience, and your suggestions are valuable as we consider future updates. We hope to welcome you again to SpringHill Suites by Marriott Voorhees Mt. Laurel/Cherry Hill.
3.0分
其他
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When we arrived at the hotel, one of our rooms had a toilet that would not stop running. When my wife and i talked to the staff, they informed us that they knew of the situation, but their maintenance person was done for the daypp
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience was affected by a maintenance issue and that it wasn’t addressed promptly. Your comments have been shared with our management team so we can ensure future guests enjoy a smoother and more comfortable stay.
1.0分
家庭亲子
Poor customer service and I could not even connect the TV to access my paid subscriptions except the local channels.
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酒店回复: Adebayo, the team strives to provide a welcoming environment and is always available to assist with entertainment system inquiries. Your feedback regarding your experience will be shared to help improve guest interactions moving forward.
这个酒店很好，服务热情，含早餐，步行可到的商场和超市都有
连锁酒店 整体不错。离客户公司很近，前台也很nice. 积极帮我们协调各个事宜。下次出行，还会选择这俩酒店
那里的员工都很好。早餐有点简单。
酒店位置绝佳。员工非常友好。早餐很棒。房间非常干净。床很舒服。
入住时房间还没准备好，他们晚了 1.5 小时才到。我不同意这种做法，因为如果我想在退房时晚住 1.5 小时，我肯定不会得到同样的结果，或者说我的时间积分在哪里？我们都知道长途旅行很糟糕，你渴望洗个澡，然后回到你的房间。等待就像折磨一样，但他们确实让我晚点进去，仅此而已。
我的房间很脏/有异味。房间里的洗发水和洗护用品很糟糕。这家酒店给人的感觉很陈旧
非常好的酒店，非常干净，漂亮的游泳池。很棒的午餐，10/10
My family and I stayed for 4 nights while visiting family and I have to say it was very clean. The beds were comfortable which is a huge plus. The room was very spacious and also had a nice size walk in closet. We received clean towels when needed. The staff was friendly. The free breakfast was an added bonus to get something in your stomach in the early morning. The only problem is the bathroom which is why I took off one star. The door to the bathroom had no lock and with a family of five that can be a little interrupting. Also the bathroom door is frosted so when anyone needs to use the toilet in the middle of the night it can be blinding when the light switch is on hence wakes everyone up. We also had a tub shower with shower curtain and it would blow towards you when showering. So definitely think all rooms should be upgrading with shower doors. But if there was a lock on the door and no frosted bathroom door it would be 5 stars!
When we arrived at the hotel, one of our rooms had a toilet that would not stop running. When my wife and i talked to the staff, they informed us that they knew of the situation, but their maintenance person was done for the daypp
Poor customer service and I could not even connect the TV to access my paid subscriptions except the local channels.