酒店回复: Dear Stuart, thank you for taking the time to review our location. I would like to apologize for failing to meet your expectations. I see that our agent starting collecting your personal information to add to your reservation at 3:43PM and actually checked you into the room at 3:55PM. If a guest request a later check out it is based on availability and we would advise at the time of request if we could accommodate that request. I will be certain to share your review with our entire staff. Once again thank you for taking the time to review our location.
2.0分
商务出差
原文
翻译提供方：Google
我的房间很脏/有异味。房间里的洗发水和洗护用品很糟糕。这家酒店给人的感觉很陈旧
展开
酒店回复: Dear Allison, thank you for taking the time to review our location. I would like to apologize for failing to meet your expectations. We strive to provide excellent service and a clean room. We will be undergoing renovations starting in Dec of this year. Hopefully you will give us another opportunity once we complete our renovations.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好的酒店，非常干净，漂亮的游泳池。很棒的午餐，10/10
1.0分
家庭亲子
Poor customer service and I could not even connect the TV to access my paid subscriptions except the local channels.
展开
酒店回复: Adebayo, the team strives to provide a welcoming environment and is always available to assist with entertainment system inquiries. Your feedback regarding your experience will be shared to help improve guest interactions moving forward.
5.0分
家庭亲子
展开
The hotel was beautiful and seemed brand new. Staff was friendly and available. The rooms were very spacious with comfortable beds and big closets. I will stay here again.
展开
酒店回复: Lauren, it’s wonderful to hear you had a great time at SpringHill Suites by Marriott Voorhees Mt. Laurel/Cherry Hill. The team appreciates your kind words about the accommodations and service. We look forward to welcoming you again on your next visit.
4.0分
其他
The room should have a safe included for valuables, frustrating when you have to take everything with you when you go out for hours at a time
展开
酒店回复: Peter, thank you for sharing your thoughts. Your feedback regarding in-room amenities is valued, and it is always helpful to know what guests would like to see added in the future. SpringHill Suites by Marriott Voorhees Mt. Laurel/Cherry Hill appreciates your perspective and hopes your stay was comfortable overall.
5.0分
其他
I was there for a short time. Every staff member I came in contact with from checking in to checking out where very cordial.
展开
酒店回复: Alfred, we’re delighted you loved your experience at SpringHill Suites by Marriott Voorhees Mt. Laurel/Cherry Hill. Our team members appreciate your kind words and hope you’ll visit again soon.
这个酒店很好，服务热情，含早餐，步行可到的商场和超市都有
连锁酒店 整体不错。离客户公司很近，前台也很nice. 积极帮我们协调各个事宜。下次出行，还会选择这俩酒店
那里的员工都很好。早餐有点简单。
入住时房间还没准备好，他们晚了 1.5 小时才到。我不同意这种做法，因为如果我想在退房时晚住 1.5 小时，我肯定不会得到同样的结果，或者说我的时间积分在哪里？我们都知道长途旅行很糟糕，你渴望洗个澡，然后回到你的房间。等待就像折磨一样，但他们确实让我晚点进去，仅此而已。
我的房间很脏/有异味。房间里的洗发水和洗护用品很糟糕。这家酒店给人的感觉很陈旧
非常好的酒店，非常干净，漂亮的游泳池。很棒的午餐，10/10
Poor customer service and I could not even connect the TV to access my paid subscriptions except the local channels.
The hotel was beautiful and seemed brand new. Staff was friendly and available. The rooms were very spacious with comfortable beds and big closets. I will stay here again.
The room should have a safe included for valuables, frustrating when you have to take everything with you when you go out for hours at a time
I was there for a short time. Every staff member I came in contact with from checking in to checking out where very cordial.