酒店回复: Thank you for staying with us at the Holiday Inn Express Roselle! We appreciate your review of the property. It looked like your stay with us was less than stellar. As we make changes, we will forward your comments to the appropriate departments to make sure these issues don’t arise in the future.
1.0分
其他
原文
翻译提供方：Google
他们把我的房间弄脏了。
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酒店回复: Thank you for staying with us at the Holiday Inn Express Roselle! We appreciate your review of the property. It looked like your stay with us was less than stellar. As we make changes, we will forward your comments to the appropriate departments to make sure these issues don’t arise in the future.
5.0分
其他
原文
翻译提供方：Google
宽敞舒适的房间
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酒店回复: Thank you for staying with us here at the Holiday Inn Express Roselle! We are pleased you had a good stay with us and look forward to serving you in the future!
3.0分
家庭亲子
原文
翻译提供方：Google
没有热水…
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酒店回复: Thank you for staying with us at the Holiday Inn Express Roselle! We appreciate your review of the property. It looked like your stay with us was less than stellar. As we make changes, we will forward your comments to the appropriate departments to make sure these issues don’t arise in the future.
3.0分
其他
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Front desk staff was very friendly. The room was not in good condition. Drawers were broken, ceiling tiles were damaged. The bathroom had no exhaust fan and there was condensation on all walls and ceiling. The bathroom door was damaged and the toilet stopped working during the night. The hallways and by the elevator were littered with debris. Overall was not a very well taken care of and I would not recommend this hotel.
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHICAGO WEST-ROSELLE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
1.0分
其他
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Would not recommend this place at all
Pictures were VERY deceiving, our room had a ton of damage, carpet was gross and stained everywhere, there was no hot tub like advertised ( we drove over 800 miles and specifically booked for the hot tub ) we found nails and screws laying on the stairs that anyone could’ve stepped on, key cards wouldn’t work half the time, the also charged a $50 hold and was told it would go back on my card the next day to find out it’s 7-10 business days, the milk was bad and expired that they served in the complementary breakfast. Pool area the ceiling had a lot of damage and the torn down wood was laying on the floor in the pool room. The front desk staff were very rude as well . Would not recommend this hotel to anyone as there pictures online are not the condition the hotel is currently in.
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHICAGO WEST-ROSELLE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
5.0分
商务出差
Location for me to. Drive any where all the services near by convenience stores restaurants etc I’m so glad I choose this location
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酒店回复: Thank you for staying with us here at the Holiday Inn Express Roselle! We are pleased you had a good stay with us and look forward to serving you in the future!
到的早了，前台什么也没说就给办入住了，有的地方还要跟你说加多少钱，就只能等。更好的是，前台还给做了升级，睡觉和客厅又可以分开了。
各方面都不错，房间也很大，卫生也不错，就是有点远！
酒店很旧，地毯很脏，有很多污渍。
不过淋浴水压很好，床单也很干净。泳池有霉味。住一晚还可以，含早餐。
位置便利，靠近温特鲁斯特球场。早餐很棒。房间有几个维护问题（家具过时、抽屉损坏、地毯污渍、电视无法使用、马桶水箱漏水、毛巾和咖啡包更换不均匀）。
他们把我的房间弄脏了。
宽敞舒适的房间
没有热水…
Front desk staff was very friendly. The room was not in good condition. Drawers were broken, ceiling tiles were damaged. The bathroom had no exhaust fan and there was condensation on all walls and ceiling. The bathroom door was damaged and the toilet stopped working during the night. The hallways and by the elevator were littered with debris. Overall was not a very well taken care of and I would not recommend this hotel.
Would not recommend this place at all
Pictures were VERY deceiving, our room had a ton of damage, carpet was gross and stained everywhere, there was no hot tub like advertised ( we drove over 800 miles and specifically booked for the hot tub ) we found nails and screws laying on the stairs that anyone could’ve stepped on, key cards wouldn’t work half the time, the also charged a $50 hold and was told it would go back on my card the next day to find out it’s 7-10 business days, the milk was bad and expired that they served in the complementary breakfast. Pool area the ceiling had a lot of damage and the torn down wood was laying on the floor in the pool room. The front desk staff were very rude as well . Would not recommend this hotel to anyone as there pictures online are not the condition the hotel is currently in.
Location for me to. Drive any where all the services near by convenience stores restaurants etc I’m so glad I choose this location