酒店回复: Dear Valued Guest,Thank you for your generous and detailed review following your stay at Pullman Sydney Hyde Park. We’re truly honoured to be the final stop of your Australia trip and especially grateful to hear that our service stood out among all the hotels you visited.Your kind words about our front desk and housekeeping teams mean a great deal to us. We’re delighted to know that their enthusiasm, patience, and responsiveness left such a positive impression. We will be sure to share your feedback with the entire team.Thank you as well for highlighting the availability of slippers and toothbrushes upon request, as well as our refillable water bottle initiative. We appreciate your balanced comments regarding the facilities and cleanliness, and we will continue working to enhance our guest experience.It’s wonderful to hear that you enjoyed the beautiful view over Hyde Park and found our location both peaceful and convenient for exploring the city.We sincerely thank you for your five-star recognition and hope to welcome you back on your next visit to Sydney.Kind regards,Pullman Sydney Hyde Park
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at Pullman Sydney Hyde Park.We’re pleased to hear that you enjoyed our fantastic location and found it convenient to explore the city, as well as receiving friendly and patient service from our front desk and team members.At the same time, we sincerely apologise that the cleanliness of your room and the replenishment of toiletries did not meet expectations. This is certainly not the standard we strive to maintain. We also regret that the television was not functioning as it should have. Please be assured that your comments have been shared with our housekeeping and maintenance teams for review and improvement.We understand your comparison with other Pullman properties and truly value your honest feedback. It helps us identify where we must do better to meet the brand standards our guests expect.Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in a future stay.Kind regards,Pullman Sydney Hyde Park
3.7分
海德公园景经典两张双人床房
家庭亲子
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优点:1. 酒店地理位置没话说,就在海德公园旁边。走路就可以到Westfield, Australian museum, 还有big bus站。
酒店回复: Dear Guest,Thank you for sharing your stay experience. We are pleased to hear that you are satisfied with the hotel's location and the surrounding dining options. However, we are deeply regretful regarding the issues you mentioned about the facilities and the cleanliness service. Your feedback will help us improve our service quality and we hope to welcome you back to Pullman!Best regards,Pullman Sydney Hyde Park
酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at Pullman Sydney Hyde Park.We’re delighted to hear that you enjoyed our excellent location, with Circular Quay just a short walk away. It’s also wonderful to know that you appreciated the complimentary upgrade to a Hyde Park view room — we hope the beautiful outlook made your stay even more enjoyable.We appreciate your honest comments regarding the room facilities and décor, as well as the breakfast variety. Your feedback is important to us as we continuously look for ways to improve. We’re pleased that you enjoyed the barista-made coffee and the lovely views from our rooftop pool, even if the weather wasn’t warm enough for a swim this time.Thank you again for your valuable feedback. We hope to welcome you back on your next visit to Sydney.Kind regards,Pullman Sydney Hyde Park
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Pullman Sydney Hyde Park.We’re pleased to hear that you enjoyed our convenient location, including the view of Sydney Tower and the nearby supermarkets within easy walking distance. It’s also wonderful to know you found the hotel clean and tidy.We appreciate your honest comments regarding the dated facilities and sincerely apologise for the inconvenience caused by the elevators. We understand how frustrating long wait times can be, particularly when one lift is out of service. Please be assured that your feedback has been shared with our maintenance team for review.Thank you again for your valuable comments. We hope to welcome you back for a smoother experience in the future.Kind regards,Pullman Sydney Hyde Park
酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at Pullman Sydney Hyde Park.We’re delighted to hear that you enjoyed our location right across from Hyde Park, making it convenient for city walks and family outings. It’s wonderful to know you found our hotel to offer excellent value for money.We’re also pleased that you were able to make use of our rooftop gym and pool during your stay. At the same time, we appreciate your comments regarding breakfast and will take them into consideration as we continue to review and enhance our offerings.Thank you again for your kind feedback. We look forward to welcoming you back in the future.Kind regards,Pullman Sydney Hyde Park
4.7分
海德公园景经典两张双人床房
家庭亲子
酒店位置非常不错 就是设备老旧 没有免费的矿泉水 不能通风开窗有点憋
5.0分
经典特大床房
情侣出游
酒店就在海德公园边上,视野好,楼层较高,有室外阳台
设施:水平尚可
卫生:保养水平不错
环境:客房数量较多
服务:前台很小,服务不错
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酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback following your stay at Pullman Sydney Hyde Park.We’re delighted that you enjoyed our prime location next to Hyde Park and the lovely views from our high-floor rooms with balconies. It’s also pleasing to know you found our facilities to be of a good standard and our hygiene well maintained.We appreciate your comments regarding the size of the front desk area and are pleased that the service provided by our team left a positive impression.Thank you again for your feedback, and we look forward to welcoming you back in the future.Kind regards,Pullman Sydney Hyde Park
酒店回复: Dear Guest,Thank you for your positive review of our hotel! We are delighted to hear that you enjoyed the beautiful views of Hyde Park and our services. We will take your feedback regarding the room size and amenities into careful consideration. We look forward to your next visit.Best regards, Pullman Sydney Hyde Park
五星好评给到全体前台和客房服务人员。
在写下这个评价的时候,我已经到本次澳洲旅游的最后一站了,在所有住宿的酒店中,这家铂尔曼的服务态度、质量、响应速度都是最好的。每一个前台都超热情超耐心。另外看别的评价说没拖鞋牙刷,其实是有的,要自己开口问就会提供。瓶装水确实没有,房间里有个空瓶子,自己到1楼取即可。
设施硬件确实有点旧,卫生打扫无功无过吧,符合这个酒店应有的水准。窗外就是海德公园,景色很好,闹中取静,且步行前往各个景点都很方便
地理位置是非常的好,到哪里都很近,有的地方步行也可到达前台工作人员以及服务人员态度都很好,非常热情和耐心,房间内卫生不是特别好,而且洗漱用品都没有了,也没有及时添加,想着我自己也带了,就没有找他们要。电视就是个摆设,总体离国内铂尔曼的标准差远了。
优点:1. 酒店地理位置没话说,就在海德公园旁边。走路就可以到Westfield, Australian museum, 还有big bus站。
2. 对于要租车的直接是eurocar的取车点,这点很方便。
3. 周围好吃的挺多的,如果要住在这里我觉得完全没必要定早餐,可以周围的brunch换着吃。尤其酒店走出差不多三四百米的路有一家chaco ramen炒鸡好吃,柚子扇贝面很推荐,我们住了四天去吃了两顿,老人孩子都喜欢。
缺点:1. 酒店确实很老,设施各方面都显得比较老旧。尤其是房间里的沙发和椅子,感觉脏脏的。
2. 每天的卫生清洁真的不敢恭维,感觉没有统一培训。今天给你睡衣扔这里,明天给你扔那里,emmmm… 至今也是想给就给,不想给看你空了也没有补充,用过的杯子也是放哪里貌似没有固定位置。
3. 感觉酒店住着很多印度客人,如果能忍受这个那就忽略。
4. 酒店电梯很慢,尤其早上大流量上下的时候很抓狂!
酒店location很好,去环形码头走走十多分钟吧,给升级了海德公园景的房间,房间设施和装修比较旧的,早餐选择不多,有咖啡师拉花,顶楼的游泳池view很不错,天气不够热,没有游。
位置不错,能看到悉尼塔。 附近有两个主要超市,步行补充购物方便。卫生不错。 也干净整齐。 酒店上年份了,设备有点老。 最不满意是这么大的酒店只有三个很慢的电梯。 还有一个坏了。 每天得等很久。
酒店环境尚可,但是服务态度极差,而且前台不诚实,值班经理也在为前台狡辩,而不是承认错误。事情具体经如下:
本次入住定了两间房,房型是一致的,但是入住之后发现一个房间有可开启床,另一间是不可开启。入住之后跟前台提出换房,将不可开启的换为可开启的,最初前台一口咬定因为新南威尔士州法律,没有窗户是可以开启的,但是另一间房的客人提出可以开启之后,才说有90%是不可以开启的。作为酒店从业者,最基本应该诚实的与客人沟通,但是Tina没有做到。之后找当班经理反应,经理说是“mis-communication"就是不承认是不诚实,这让人觉得很恶心,之后叫经理发邮件说明,也是避重就轻,实在是太恶心了,有很严重的种族歧视的嫌疑。
就在海德公园对面,去哪里都方便,适合citywalk和亲子,性价比极高,楼顶还有健身房和小游泳池,早餐比较简单。
酒店位置非常不错 就是设备老旧 没有免费的矿泉水 不能通风开窗有点憋
酒店就在海德公园边上,视野好,楼层较高,有室外阳台
设施:水平尚可
卫生:保养水平不错
环境:客房数量较多
服务:前台很小,服务不错
每次来悉尼都喜欢围着海德公园住,这次有公园景房间特价就订了,不过房间比对面另一家的略小,总是下雨也没捞着早晨的公园散步,设施有点旧旧的了,不过卫生间很大。每天都会收垃圾打扫铺床。功能性都很好,一天落日阳光洒进来到沙发上,感觉很棒!