酒店回复: Dear Guest User, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Your comments regarding the condition of our facilities and in-room equipment are truly appreciated and have been shared with our management team for further review and improvement planning.We understand how important a comfortable and quiet environment is, and we're sorry to hear that the air conditioning unit and window were not up to standard. Additionally, we regret that our breakfast offerings did not compare favorably to your past experiences.Please know that we are continually working on enhancing our guest experience, and your feedback plays a vital role in that process. We hope you’ll consider staying with us again in the future so we can provide you with a better stay.Sincerely,Janice CorreaGeneral Manager
4.5分
标准房
商务出差
差强人意的酒店，
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酒店回复: Hello, Thank you for taking the time in giving us your feedback. We are delighted to hear that you find our hotel decent. I will be certain to share your comment with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!Sincerely, Janice CorreaGeneral Manager
酒店回复: Dear Ms. Veronica,Thank you for taking the time to share your feedback.I sincerely apologize that your stay did not meet expectations. We understand that the age of our building is apparent, and that the rooms appear rundown. I regret to hear about the spiders in your room, the size of your room and bathroom, and the issues with water pressure in the shower.I am glad to hear that you appreciated our desk staff. I will be sure to share your kind words with them.We value your feedback and will use it to improve our guest experience.
酒店回复: Thank you for taking the time to share your feedback.We are so happy to hear that you experienced excellent service during your recent stay. We truly appreciate your kind words regarding our team's friendly and helpful treatment, especially with your late 3 am arrival. It's also wonderful to know that you found our hotel to be very clean and that you would highly recommend us.We strive to provide all our guests with a comfortable and positive experience, and your feedback is very encouraging.
酒店回复: Thank you for taking time to review your recent stay with us. I apologize for the disappointing aspects to your stay and for any inconvenience caused you. We truly value comments, such as yours, as our hotels use this to make improvements and ensure this does not happen again. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs.
2.0分
其他
原文
翻译提供方：Google
邻居太吵了。打了几次电话给前台，但什么也没处理。
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酒店回复: Dear Ms. Crystal,Thank you for your feedback regarding the noise complaints about the loud neighbors. I understand that you have contacted the front desk multiple times about this issue, and I sincerely apologize that the problem has not been resolved to your satisfaction.I want to assure you that we take these complaints very seriously. I will personally look into this matter and take the necessary steps to address the noise issue and ensure a more peaceful environment for you.Thank you for bringing this to our attention, and I appreciate your patience.Thank you again for your feedback and we hope to see you again soon.
1.0分
家庭亲子
原文
翻译提供方：Google
不值得花钱入住，而且没有早餐。
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酒店回复: Thank you for taking the time to share your feedback.We are very sorry to hear that you felt your stay was not worth the money and that breakfast was not available. We want to clarify that breakfast is offered every morning from 6:30 AM to 9:30 AM.We would appreciate it if you could provide more details about your experience so that we can better understand your concerns and work towards improving our services.Thank you and we hope to see you again soon.
5.0分
其他
原文
翻译提供方：Google
干净、安全。靠近所有地方。
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酒店回复: Thank you for taking time to review your recent stay with us. We are delighted to receive perfect 5 score. I will make sure to share this with my team. We appreciate your business, and we hope that you will come back and stay with us again.
5.0分
家庭亲子
原文
翻译提供方：Google
非常舒适和安全的地方
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酒店回复: Thank you for taking the time in giving us your feedback, and for your 5 star review. We are delighted to hear that you had a comfortable stay.
服务很棒，谢谢！请继续保持这样的客户服务和美味早餐。
宾馆最近的装修看起来己经很多年了，设备陈旧，窗轨磨损、移动困难。房间里竟然还是老式的落地空调，噪音很大。早餐也明显比别的同品牌的简单。
差强人意的酒店，
和八条腿的朋友一起破败不堪
这栋楼真的很老旧，需要彻底翻新。房间也非常破旧。我们的房间里满是蜘蛛，我说的是稀稀拉拉的……我们发现了三只（！），可能还有更多我们没有发现的。房间和浴室都超级小，淋浴水压也很小。我们入住期间最精彩的部分是前台工作人员的服务态度非常好。
非凡体验
服务很好。 我们入住时延误了，凌晨 3 点才到，但服务很友好，很完美。 我强烈推荐这家酒店。 一切都非常干净。
残障通道噩梦（额外收费）
我们的住宿体验非常令人失望，因为我们额外支付了残障套房费用，但套房设施并不完善，不适合使用电动轮椅的行动不便者。厕所离淋浴间/橱柜太近，无法将踏板车靠近厕所以便过渡。这意味着需要额外的帮助。此外，床太高了，我无法从轮椅上爬上去，只能睡在沙发上。总体而言，体验非常糟糕，而且为残障客房支付了额外费用。您应该考虑评估房间的移动性，并且不应为不符合标准的服务收取更多费用。
邻居太吵了。打了几次电话给前台，但什么也没处理。
不值得花钱入住，而且没有早餐。
干净、安全。靠近所有地方。
非常舒适和安全的地方