酒店回复: Lieber Marco,Vielen Dank für dein Feedback und dein Lob zur Sauberkeit unserer Unterkunft! Es tut uns leid zu hören, dass du gestört wurdest. Wir entschuldigen uns für die Unannehmlichkeiten und nehmen deinen Hinweis ernst, um unseren Gästen zukünftig eine noch angenehmere Erfahrung bieten zu können. Wir hoffen, dass du uns noch eine Chance gibst, dir einen traumhaften Aufenthalt in einem unserer Häuser bieten zu können. Bitte gib uns Bescheid, falls du diese Angelegenheit persönlich besprechen möchtest.Freundliche Grüße,
酒店回复: Dear Kai,Thank you for taking the time to share your experience with us. We're glad you enjoyed the spacious room, the cleanliness, and the convenience of the nearby restaurants, supermarkets, and transport options.We’re truly sorry for the inconvenience caused by the staircase, the temperature in the room, and the lack of laundry facilities on-site. Please note that while there is no washing machine in the apartment, there is a laundry service just 250 meters from the property — around a 4-minute walk.We’ve also sent you an email to further discuss your stay and see how we can make things right. We’re looking forward to your reply and truly hope to welcome you back under better circumstances in the future.Best regards,Julie
3.0分
其他
Room smelt very bad and even after having the windows open the whole time the smell didn’t cease
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酒店回复: Dear Ava,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience regarding the bad smell in the room. Your feedback is important to us, and we would appreciate any additional insights you could share.If you would like to speak in more detail, you can always contact our guest experience team. We are continuously looking out for ways to improve and hope we prove that to you soon.Best regards,Numa Guest Experience Team
5.0分
其他
The kitchen could have more supplies, but it was a nice place with walking distance to restaurants, grocery store and close to some of the sights.
现代、漂亮、干净的住宿。通过电子邮件发送的代码可轻松访问。功能性。位于大型 Oosterpark 沿线。我们一共有 4 个人，一间独立的卧室和一张大沙发床。床上用品舒适，交通便利，靠近市中心（中央车站），步行需 45 分钟。 俯瞰内部庭院的公寓非常安静。 我们建议
价格过高、破旧不堪、质量低劣
这家酒店老旧、破旧、嘈杂，而且由于楼梯狭窄陡峭且年久失修，行动不便人士难以通行。
一个维护良好且干净的住宿。然而，房子里非常吵闹。每当其他人关上前门或其他门时，我们都会醒着。
我下次不會再來這間酒店
洒店的問題是那條又窄又長又高的樓梯，我們要拿住兩個25kg的行李箱爬上和下來4樓;第二，是房間內沒有空調，而且窗口基本上不能打開，夏天时室將超過30度，建議加上電風扇；第三，房間內沒有洗衣機，而附件也沒有洗衣店，建議在公共地方加上這項設備，會方便很多！
其他的就不錯，地方清潔，交通方便，附近有歺厅和超市，房間也很大，但我想我下次不會再來這間酒店了。
Room smelt very bad and even after having the windows open the whole time the smell didn’t cease
The kitchen could have more supplies, but it was a nice place with walking distance to restaurants, grocery store and close to some of the sights.