酒店回复: Dear Joseph,Thank you for sharing your invaluable feedback with us. We are glad you enjoyed your stay in Denver with us overall, but apologize that your pillows were not up to standard, and for the wait you experienced.We hope our team explained our parking fee thoroughly, as we aim to ensure all guests are aware of this standard charge and the benefits it includes, such as our lighting and security.We do hope to host you again one day to ensure your total comfort.Kindly,Embassy Suites Denver Central Park
5.0分
朋友出游
原文
翻译提供方：Google
午餐时工作人员很友好，而且总是心情愉快。
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酒店回复: Dear Jose,It was a pleasure to welcome you to lunch, and we're glad our team proved eager to please and friendly at every turn. We are known for our hospitality here at our Embassy Suites, and we hope you'll be back!Warmly,Embassy Suites Denver Central Park
5.0分
家庭亲子
Nice room, friendly staff, great breakfast options, & enjoyable evening reception! Overall a great place to stay.
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酒店回复: Hello Anna,We're so glad you took advantage of our unique offerings here at Embassy Suites, including our evening reception, breakfast, and spacious suites. Come back soon!Best,Embassy Suites Denver Central Park
5.0分
家庭亲子
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Clean comfortable room and excellent service. Good breakfast buffet and free cocktail hour in the evening. Dining, movie theater and lots of shopping very close by. Enjoyed our stay!
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酒店回复: Dear Shannon,Thank you for taking the time to share your top score and high praise! It certainly sounds like you took advantage of all our amenities, from our complimentary social hour to our made-to-order breakfast! We’ll be sure to share your kind words with our hardworking housekeeping crew who kept your suite spotless, and we hope to see you again!Best,Embassy Suites Denver Central Park
3.0分
其他
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Pool heater was broken so really cold to swim. Our towels had stains on them. Breakfast was great as usual. For $160+ a night plus paying for parking, and extremely expensive bar, unable to eat our pizza in lobby due to the liquor license, probably wouldn’t stay again, but it was close to the coliseum.
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酒店回复: Dear Megan,We’re truly sorry to hear about the issues you experienced during your stay, including the pool heater, towel condition, and restrictions in the lobby. This is not the level of comfort and convenience we aim to provide.We’re glad you enjoyed breakfast and found our location convenient, but we understand how the other concerns impacted your overall experience. Your comments about pricing and amenities are valuable, and we’ll review them carefully to improve.We hope you will consider giving us a second chance one day; we know we can deliver.Kindly,Embassy Suites Denver Central Park
5.0分
其他
All the employees from the front desk, weight staff for breakfast and dinner and the bartenders and crew that cleans the rooms were amazing and super nice
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酒店回复: Greetings Dwayne,It was such a pleasure to welcome you to Denver, and we love that you experienced the warmth and hospitality we're known for! We'd love to make you feel at home in our spacious suites here at Embassy Suites again soon.Best,Embassy Suites Denver Central Park
4.0分
其他
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The room was very spacious, clean and comfortable. The shower had a leak and sprayed everywhere but enough to get the shampoo and coconut of long hair. The breakfast was a treat, with great variety and service! The pool and jacuzzi were less than desirable as the pool was freezing and the jacuzzi didn't have much water in it so the bubbles sprayed up and all over but inside. The seating area was rough and would tear up a swim suit.
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酒店回复: Hello Kimberly,Your feedback is invaluable to us, and we appreciate you sharing it! We're glad you had plenty of room in your suite and enjoyed its clean, comfortable amenities. We do apologize for the weak water pressure in your shower however, and will address this right away.We regret that maintenance on our pool and hot tub coincided with your visit, and we hope we can host you again one day so you can enjoy those amenities as well. Thank you for your praise of our breakfast, and we'd love to welcome you back.Kind regards,Embassy Suites Denver Central Park
5.0分
其他
Quick stay after a long flight back into Denver. Quiet, comfortable and as always a great breakfast before hitting the road.
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酒店回复: Dear John,We're glad you joined us for a relaxing and comfortable conclusion to your flight into Denver. It's good to know you enjoyed a satisfying breakfast before hitting the road the next day, and we hope to remain top of mind for future travels as well.Best,Embassy Suites Denver Central Park
4.0分
其他
Embassy never disappoints with their breakfast and manager reception.
Good food, healthy breakfast choices and great service.
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酒店回复: Greetings Jennie,We love hearing that we consistently wow you with our breakfast here at Embassy Suites, as well as our evening social hour! It was our pleasure to provide friendly and helpful service, and we're glad you could enjoy a healthy start to each day.Until next time,Embassy Suites Denver Central Park
5.0分
情侣出游
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This hotel was great! It had a beautiful entrance and I loved the big, open center.The room was clean, more than spacious (but we also had a handycap accessible room), quiet, had a great TV, and great pillows. I didn't find the bed the most comfortable, but I have a really nice bed at home. As for breakfast, I didn't fully explore the breakfast options so I can't speak to how healthy they are, but there many options. Also, I caught the staff at the very end of the service when they were shutting down but they were super friendly and more than willing to offer breakfast still! I was so happy! The area isn't really walkable, but we Ubered to where we were going. My only complaints were the low flow toilet, the noisy furnace, and the giant mirror next to the bed. My husband loved the room and wants to stay there again!
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酒店回复: Dear Michelle,Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you enjoyed the beautiful entrance, spacious and clean room, and especially the friendly service from our breakfast team — even at the end of service hours. It's wonderful to know your husband loved the room and is eager to return!We appreciate your feedback on the bed comfort, toilet, furnace noise, and mirror placement — these insights help us improve the experience for all our guests. While the area may not be ideal for walking, we're glad Uber made getting around easy for you.We look forward to welcoming you both back soon and hope your next stay is even more enjoyable!Warm regards,Embassy Suites Denver Central Park
酒店本身不错。不过有几件事情真的很烦人……每晚15美元的停车费根本没用。另外，枕头也破旧不堪。我们向前台要了几个新枕头。几个小时过去了，我们又打电话过去问了一次。工作人员又拿来了三个比我们之前那个更破旧的枕头。考虑到他们每晚的收费，换个没过期的枕头应该不算太贵。
午餐时工作人员很友好，而且总是心情愉快。
Nice room, friendly staff, great breakfast options, & enjoyable evening reception! Overall a great place to stay.
Clean comfortable room and excellent service. Good breakfast buffet and free cocktail hour in the evening. Dining, movie theater and lots of shopping very close by. Enjoyed our stay!
Pool heater was broken so really cold to swim. Our towels had stains on them. Breakfast was great as usual. For $160+ a night plus paying for parking, and extremely expensive bar, unable to eat our pizza in lobby due to the liquor license, probably wouldn’t stay again, but it was close to the coliseum.
All the employees from the front desk, weight staff for breakfast and dinner and the bartenders and crew that cleans the rooms were amazing and super nice
The room was very spacious, clean and comfortable. The shower had a leak and sprayed everywhere but enough to get the shampoo and coconut of long hair. The breakfast was a treat, with great variety and service! The pool and jacuzzi were less than desirable as the pool was freezing and the jacuzzi didn't have much water in it so the bubbles sprayed up and all over but inside. The seating area was rough and would tear up a swim suit.
Quick stay after a long flight back into Denver. Quiet, comfortable and as always a great breakfast before hitting the road.
Embassy never disappoints with their breakfast and manager reception.
Good food, healthy breakfast choices and great service.
This hotel was great! It had a beautiful entrance and I loved the big, open center.The room was clean, more than spacious (but we also had a handycap accessible room), quiet, had a great TV, and great pillows. I didn't find the bed the most comfortable, but I have a really nice bed at home. As for breakfast, I didn't fully explore the breakfast options so I can't speak to how healthy they are, but there many options. Also, I caught the staff at the very end of the service when they were shutting down but they were super friendly and more than willing to offer breakfast still! I was so happy! The area isn't really walkable, but we Ubered to where we were going. My only complaints were the low flow toilet, the noisy furnace, and the giant mirror next to the bed. My husband loved the room and wants to stay there again!