The staff was very nice. The room was just okay at best. It feels very old and in need of an update/refresh. The toilet ran constantly and disn’t flush. I had to reattach the chain and it still didn’t work. After driving 900 miles and hauling in all of our gear, we were too tired to try to change rooms. I would never stay here again. Definitely not impressed. We stayed at a La Quinta on this trip and paid half the price we paid for this place and had a far better room.
展开
酒店回复: Thank you for sharing your feedback. While I’m glad our staff was welcoming, I’m truly sorry the room fell short of expectations. After such a long drive, you deserved a comfortable, well-maintained space, and I apologize for the issues with the toilet and overall condition of the room. This is not reflective of our standards. I’ve shared your comments with our engineering team to address the toilet and ensure the room is thoroughly inspected.
4.0分
情侣出游
展开
The staff (DJ - Donna Jo) and Her partner (next to her) were fabulous! Courteous, Pleasant, Accommodating.
The rooms were clean though dated (carpet, lamps, lighting). The restaurant was awesome. Susie was our host and was very helpful and absolutely charming. The Van to the airport was awesome and the drivers were super professional. Thank You!
展开
酒店回复: Thank you so much for sharing your wonderful feedback! We’re delighted to hear that Donna Jo and Susie made such a great impression and that our team’s hospitality stood out throughout your stay. It’s also great to know you enjoyed our restaurant and shuttle service. We appreciate your comments about the room décor — feedback like yours helps us as we continue to enhance our guest experience. We look forward to welcoming you back again soon!
3.0分
家庭亲子
展开
I prefer not to book online, and with family coming from out of town wanted to talk to an actual person about the room type and needs they had. Granted, it was mid morning and there were at least two other guest waiting at the front desk, but the three people who were there looked at me like I was freak, and said it would take 'considerable effort' to take my credit card and reserve a room. The 'manager' even pulled out his phone and showed me that they had rooms available and quoted me a price. Then waited for one of the other people to assist me since he could not, and once again they looked at me like was crazy and just said 'it would take considerable effort' and just stared at me. I just walked out at that point since they obviously didnt want to help me. I did end up booking online, without the ability to add the notes and requests I wanted. Very confusing.
展开
酒店回复: We sincerely apologize for the experience you had at our front desk. This is not the level of service we strive to provide, and we’re very sorry you felt unwelcome when trying to book in person. Your feedback has been shared with our management team to ensure our staff provides attentive, helpful, and courteous service at all times. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a smoother and more accommodating experience in the future.
4.0分
其他
展开
I was arriving late, so I called the property ahead of arrival to inform them of my late arrival. I also asked for two additional pillows for the room, which had not been placed in the room as requested when I checked in. By that time, it would have been too late to ask again, since I assume that housekeeping would have been closed.
The next day, the second day of my stay, after the first night, our room was not made up, so I had to call the front desk to ask for housekeeping service. I made a second request for the two extra pillows.
When we returned to the hotel later, the room had been made up, and the pillows had arrived, as had been requested, but only 24 hours later from my first request.
展开
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the delay in fulfilling your pillow request and for your room not being serviced as expected on the first day. Your feedback is important, and we have shared your comments with our team to ensure timely housekeeping and guest requests in the future. We’re glad that the issue was eventually resolved and appreciate your understanding. We hope you enjoyed the rest of your stay and look forward to the opportunity to provide you with a seamless experience on your next visit.
好地方/很棒的小镇
大章克申（Grand Junction）没什么好的选择（如果说有的话），但我前一晚住的速8（Super 8）真是糟糕透顶。我希望这里能有更好的体验，事实也确实如此。但我对过时的家具和浴室仍然不满意，我的冰桶里还留着上一个客人用过的冰袋和里面的水。前台的工作人员非常友善，我很感谢这一点。我觉得以这个价位来说，每个房间都应该有冰箱，幸运的是他们能够帮我把冷藏食品存放在楼下的公共冰箱里。这不是一次糟糕的体验，但我认为即使在大章克申这样的地方，希尔顿逸林（Doubletree）也应该做得更好。
我通常只住四星或五星级酒店。选择这家酒店是因为我觉得它应该和其他希尔顿酒店一样水准，但我完全错了。如果我当初选了速8酒店或Quality Inn，可能都会住得更舒服。
太老旧的酒店，感觉一般
普通的酒店
这家酒店完全达不到希尔顿逸林酒店的标准！服务和前台都还不错，但是房间简直糟糕透了。一出电梯就能看出地毯破旧不堪！房间本身也很糟糕。地毯上有大片污渍，浴室角落里还有霉菌，窗帘挂错了，根本拉不上。房间很小，浴室也十分陈旧。这种水平的酒店我还能接受，但希尔顿旗下的酒店也太差劲了。绝对不值这个价。就连饼干都硬得像石头！希望他们能尽快升级改造。
The staff was very nice. The room was just okay at best. It feels very old and in need of an update/refresh. The toilet ran constantly and disn’t flush. I had to reattach the chain and it still didn’t work. After driving 900 miles and hauling in all of our gear, we were too tired to try to change rooms. I would never stay here again. Definitely not impressed. We stayed at a La Quinta on this trip and paid half the price we paid for this place and had a far better room.
The staff (DJ - Donna Jo) and Her partner (next to her) were fabulous! Courteous, Pleasant, Accommodating.
The rooms were clean though dated (carpet, lamps, lighting). The restaurant was awesome. Susie was our host and was very helpful and absolutely charming. The Van to the airport was awesome and the drivers were super professional. Thank You!
I prefer not to book online, and with family coming from out of town wanted to talk to an actual person about the room type and needs they had. Granted, it was mid morning and there were at least two other guest waiting at the front desk, but the three people who were there looked at me like I was freak, and said it would take 'considerable effort' to take my credit card and reserve a room. The 'manager' even pulled out his phone and showed me that they had rooms available and quoted me a price. Then waited for one of the other people to assist me since he could not, and once again they looked at me like was crazy and just said 'it would take considerable effort' and just stared at me. I just walked out at that point since they obviously didnt want to help me. I did end up booking online, without the ability to add the notes and requests I wanted. Very confusing.
I was arriving late, so I called the property ahead of arrival to inform them of my late arrival. I also asked for two additional pillows for the room, which had not been placed in the room as requested when I checked in. By that time, it would have been too late to ask again, since I assume that housekeeping would have been closed.
The next day, the second day of my stay, after the first night, our room was not made up, so I had to call the front desk to ask for housekeeping service. I made a second request for the two extra pillows.
When we returned to the hotel later, the room had been made up, and the pillows had arrived, as had been requested, but only 24 hours later from my first request.